Our account was hacked was on April * , we were able to get back in & change the passwo...

GetHuman4605679's Can't Receive Code to Reset issue with Facebook from April 2020

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The issue in GetHuman4605679's own words
Our account was hacked was on April * , we were able to get back in & change the password , however it’s also requesting that we use our “Facebook Authenticator code generator “ to get a code for the two step authentication process .. When we try that on all our devices , we are not receiving this code anywhere & we can’t sign in to Facebook. This means we aren’t able to access our * business pages or messenger either .. how do we get back in & bypass this Authenticator code ? Thanks

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Can't Receive Code to Reset issue
Reported by GetHuman4605679
Apr 8th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 187674 others
0 customers following this

Timeline

GetHuman4605679 started working on this issue
Apr 8th 3:56pm
GetHuman4605679 indicated the issue is not fixed yet.
Apr 8th 8:17pm
GetHuman4605679 indicated the issue is not fixed yet.
Apr 8th 11:21pm

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