Facebook hacked account. hacker changed profile name and phone number associated with t...

GetHuman-justjunk's Recover Hacked Account issue with Facebook from April 2020

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-justjunk's own words
Facebook hacked account. hacker changed profile name and phone number associated with the account. I was able to change my password, however, I had two step authentication in place and when I receive the message to enter the code sent via SMS I dont receive it because the hacker changed the phone number. Can anyone help

GetHuman-justjunk did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-justjunk
Apr 8th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 187499 others
0 customers following this

Timeline

GetHuman-justjunk started working on this issue
Apr 8th 8:48am

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