Facebook Customer Service Issues

As the business manager for Wiyaala, I received an email from Facebook informing me that I have been removed from managing the page by Ads approved [redacted][redacted]1 on Facebook Business Manager. Additionally, the page's URL has been changed to wiyaala@domwiyaala without my authorization. I have taken steps to secure my own account john.sherren.35, from which I manage the Wiyaala page. I am seeking assistance to regain access to the page and revert back to the original URL. Thank you.

Hello, my name is Desirae. I am experiencing issues with receiving Facebook security codes on my phone for the two-step verification. Despite having access to my email and no phone service problems, I cannot log into my account. Other texts and verifications reach me, just not from Facebook. Is there a way to temporarily disable this or receive the code via email? Without this, I risk losing access to my account, which is not linked to any third-party apps and currently not logged in anywhere. My profile is not visible when searched, appearing blank to others. How can I resolve this block?

I recently received a concerning message through Messenger and wanted to seek advice. The message warns about a potential hacker, Andrea Wilson, who may be targeting Facebook accounts. It advises not to accept any friendship requests from her as she could gain access to your account. The message suggests forwarding this warning to all contacts to raise awareness.

Hello Facebook, During our advertisement, our payment method was unexpectedly removed from our account for security reasons. Despite being based in the United States, we collaborate with a global team remotely, and it's common for us to have activity from different locations on our account. Although we've reached out for help, we haven't received any responses from Facebook even after a week. Our ads are now paused, affecting our marketing strategy and launch schedule. We rely on Facebook for effective advertising solutions, but currently, it's challenging for us to maintain our ads running smoothly. We kindly request a prompt resolution to this issue. Sincerely, Kayhan Director | Producer Handmade Interactive LLC

Hello Facebook Team, I believe that your security system mistakenly disabled my Facebook account without cause. When I attempt to log in, it states that my account has been disabled. I used my own clear photo and did not impersonate anyone, yet the account got disabled shortly after. This account is significant to me and I hope this information is sufficient to reopen it promptly. The Facebook account with the name Dipto Rock Dony has been disabled. This is my personal and genuine account. I was unaware of breaching any terms and conditions, and I apologize if I unknowingly did so. If any violent content was shared, kindly remove it and restore access to my account. I have been a member of the Facebook community for nine years through this account, and it holds sentimental value to me. Please reactivate my account (Dipto Rock Dony) and rest assured I will adhere to the rules going forward. Thank you for your assistance. Dipto Rock Dony Thank you, Facebook Team

Hello, I am Dr. Muhammad Hashim Nawaz. My Facebook account, under the name Hashim Nawaz and email address [redacted], was hacked two days ago. The hacker changed all my account details, including my mobile number and password. I have tried everything to resolve this but to no avail. As a Doctor, I have important professional connections linked to my account. I am willing to provide any necessary information, like my CNIC or passport copy, to confirm my identity. Please help me recover my Facebook account. Thank you. Regards, Dr. Muhammad Hashim Nawaz

Our law firm has submitted two name change requests directly to Facebook. The first request was at the end of April, and the second was on March 11, [redacted]. Despite multiple attempts, there has been no name change or response from Facebook. Today, I contacted their customer support team and after explaining the issue, the chat was abruptly closed without a solution. We have repeatedly asked to change the name from "Travis G. Black, Inc." to "The Law Office of Black & DePaoli, PC." This process has been challenging, as other platforms like Twitter, Yelp, and Instagram were able to make the change promptly. It has been four weeks without any progress, and I hope this matter can be resolved soon. Thank you.

I am experiencing a distressing situation concerning a fraudulent Facebook profile portraying me using my name misspelled and photos from a past traumatic event. The profile, created by Olen Heath, is causing me significant distress. Despite my efforts to report it for harassment and impersonation, Facebook has not removed it citing community standards. I have contacted law enforcement, but due to being in a different state from Olen Heath during the pandemic, options are limited. The profile has been live for two weeks, and I only discovered it today. Olen Heath even left a threatening voicemail prior to creating it. I urge Facebook to take immediate action and remove this harmful profile as it is escalating the harassment I am facing.

Good evening, my account has been blocked. I changed my number a month ago to +41 76 [redacted] 85 51, but my old number [redacted] is still linked to my account __nxn__. I can't access my account now as it requires confirmation with a security code sent to my old number. It's crucial for me to regain access to Instagram. Please understand my situation. My name is Cerimi Granit, and my birthday is on March 13, [redacted]. My current email is [redacted] I use Instagram daily, and dealing with this issue is very frustrating. My current number is +41 76 [redacted] 85 51.

I recently received an advertisement from Tinder promoting dating and finding love. After learning that my gender and age were the reasons behind this ad, I tried to adjust my ad preferences and personal information, which were accessed by Facebook. Unfortunately, I couldn't modify these details in my personal profile. Considering Facebook's past issues with user data, I am deeply disappointed by the offensive nature of this ad, especially during a time of crisis and self-isolation. It is concerning that my personal information was used without my consent, leading to such an inappropriate and irresponsible advertisement. I attempted to follow Facebook's instructions to stop these ads, but it seems my personal information is still being exploited. This situation is unacceptable. If needed, I can provide screenshots for clarification. It appears that Facebook is disregarding the government's guidance on self-isolation for financial gain, which is disturbing.

Dear Sir/Madam, I am seeking your assistance urgently. As a professional PUBG Mobile player, my Facebook account is essential for accessing my game. Recently, I encountered an issue where I clicked on a PUBG Mobile link and provided my account credentials, including my gaming ID, password, and Facebook ID and password to receive free gaming outfits and skins. Upon clicking the link, I was redirected to a YouTube video featuring Chinese gamers. After exiting the video, I tried to log back into the game, only to find that I was unable to do so. Facebook notified me that my account was disabled due to violations of their terms and rights, despite my lack of recent activity. I vehemently deny any wrongdoing and am perplexed as to why this situation has unfolded. I plea for your assistance in resolving this matter. Thank you.

I need support to resolve an issue with accessing my Facebook profile. I requested a password reset, received the email, and successfully changed the password. However, when I try to log in, I am redirected to a page stating they will send a code to my old phone number, which I can't recover. I'm looking for assistance to regain my account through other validation methods or to find a way to prove my identity to solve this problem. As an administrator of a business page, I've lost access and my business is now suspended. It is crucial and urgent for me to recover my account, and I'm counting on your help. After contacting Facebook's initial support, they claim it's not possible to recover my account and don't escalate my issue to a more competent department.

After experiencing a debilitating accident, I started a GoFundMe campaign to assist with my recovery. Recently, I received a generous donation, but I am facing challenges with my email and password for both GoFundMe and Facebook accounts. Despite several attempts to update my email on GoFundMe, the transition did not go smoothly. I rely on my laptop instead of a cell phone and reside in Michigan, reachable at [redacted]. The funds raised are crucial for my return home for necessary surgery. This situation is urgent as the surgery is pending, and I had moved from Arizona to care for my late uncle who recently passed away. I dedicated six months providing unpaid full-time care to my blind paraplegic uncle. I earnestly need to resolve my account access issues to proceed with the funding for my treatment. Apologies for any frustrations in my message.

I recently discovered that my friend's account has been hacked. The hacker messaged me about an investment opportunity. Believing it was my friend, I followed a link to register on Facebook and unknowingly gave away my login details. Consequently, my account (Chigozie Okereke) with the phone number [redacted]1 was compromised. The hacker changed my email and phone number, using my profile to scam my friends. I have lost access to my account and hope to regain control. Thank you for your assistance.

Facebook has disabled my genuine account. I have evidence to support this. I do not have any other accounts nor do I impersonate anyone. Kindly restore my account promptly as I urgently require it. Please send the information to my current Gmail address, minacarino93[at]gmail.com, as my previous email was deleted in [redacted]. I need to communicate with my boss, coworkers, and stay updated about our store. I emphasize that the account in question is my legitimate one, and I can provide verification if needed. Your assistance in recovering my account within 24 hours is greatly appreciated. Please communicate with me via the Gmail address provided. Thank you. I am hopeful that my account will be restored before the end of March, as it is crucial for my work, family, and friends. Your timely help is invaluable.

Hello everyone, I've been struggling to find the information I need on your customer service website and have been unable to locate a direct method of contacting you. Therefore, I am reaching out here for assistance as I urgently need help getting back into my account. Recently, I encountered some suspicious messages being sent from my account by an overseas hacker. In an attempt to secure my account, I logged out of all sessions on my phone app and implemented 2-step verification using the Google Authenticator app. However, a few days later my phone was stolen from me at knifepoint in London. Since I no longer have access to my phone number, I was hoping to use Facebook to contact necessary individuals, yet I am still unable to regain access to my account. I am currently using an old iPhone with a new SIM card bearing the same number. Is it possible to receive verification codes through another method? I have been seeking assistance for two weeks through multiple Twitter accounts, reporting issues on the Facebook support page, and reaching out to various official Instagram accounts. Can anyone please provide assistance? Thank you, Koda

I am frustrated with Facebook's inconsistency in blocking users who post fake or degrading content. When I tried to comment on this issue, my account got blocked. I am not sure why this happened, but I demand that my commenting privileges be reinstated so my voice can be heard. It's disheartening to see such content allowed while legitimate comments are censored. I want to express my opinion without fear of being blocked. Please reinstate my account so I can participate in discussions. Thank you.

I recently engaged in a heated debate on political matters related to Poland with a user named 'Waldemar Chylinski' and their supporters 'Janusz Strejczek' and 'Biesiada-Biesiadowski'. Following the argument, they blocked me and threatened to report me for my language. While I admit to using direct language and swearing due to my strong beliefs, I assure you that I will be more mindful in the future. I urge you to consider the context of my reaction as they were dismissing my views and provoking me. The individuals reporting me, particularly 'Val Gz,' are supporting disruptive politics in Poland, which fueled my reaction. I am a dedicated member of the British Conservative Party and a student at Queen Mary University of London, studying Business with Law. Please understand my passion for upholding true democratic values, which my ancestors fought for during World War II. I kindly request a positive reconsideration of this situation. Thank you for your understanding. Warm regards, Val Gz

Hello, My name is Shirley and my Instagram handle is a1.bvbyyy. I need help recovering my hacked account that was compromised on March 25th at 11:47. The incident began when an Instagram account named Luna.gbk offered me an opportunity to be an ambassador for Pretty Little Thing. Luna.gbk insisted that to start promoting the company, I needed to provide my email and password for processing payments for clothes throughout the year. Initially hesitant, I was reassured by Luna.gbk's claims of legitimacy and verification from another individual. However, the next day, I discovered I was unable to access my Instagram account, receiving a message that it did not exist. Luna.gbk later admitted to hacking and blackmailing me, demanding I follow her instructions to regain access. She deceived me by falsely claiming to be an ambassador, causing distress and frustration. I have evidence of this interaction, including screenshots. I have been attempting to reach out to Instagram for assistance but have faced challenges. I trust that you can help me recover my account.

Two days ago, someone tried to steal my account and I received a message in my Gmail inbox. It said someone accessed my account and changed the password. When I tried to log into my Facebook, I couldn't and got logged out automatically. I got really scared because I have my game account and profile linked there. I clicked on the link Facebook sent me to protect my account, confirmed it was compromised, and went through a series of options. I recognized the comments I made 3 months ago correctly, but when I clicked continue, it said they were not valid and couldn't confirm my identity. I've been waiting for the result for 2 days now, and I really want to recover my account as soon as possible. I can provide all the necessary proof that it's mine. My name is Cristian José Lopez Osorio.