Facebook Customer Service Issues

Archive 1266

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1266. It includes a selection of 20 issue(s) reported March 21, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I want to address a recent incident on my social media regarding a post about Trump's reaction to a reporter's question. Despite the current pandemic, there was a heated discussion with one user, Morrigan Marie, who falsely associated my democratic views with personal aspects like my sexuality and abortion stance. I tried to stop the situation, but Morrigan continued. I eventually deleted the post, unfriended, and blocked her. I have evidence of the exchange and witnesses who can support my account. It's important not to make unfounded claims. Though I'm a democrat, my views on abortion are private. Such baseless accusations are damaging and unacceptable. I attempted to share the screenshot for proof but faced difficulties. I appreciate your attention to this matter and seek assistance or guidance if available. Thank you for your time.
Reported by GetHuman-whatdrea on sábado, 21 de marzo de 2020 12:06
I've been away from Facebook for a while. Recently, I updated my password and attempted to log in. Upon logging in, Facebook prompted me for a security check. They offered two choices - either to receive a code from three trusted contacts or to have a code emailed to me. Unfortunately, the list of contacts provided did not include three individuals whose phone numbers I had. Consequently, I couldn't use that option. When I tried to have the code emailed to me, I never received an email despite attempting it multiple times. I am certain they have the correct email address as I received correspondence from them when I changed my password. I am currently unable to access my account. I would appreciate any assistance with this issue.
Reported by GetHuman-mpesoli on sábado, 21 de marzo de 2020 16:38
Dear Sir/Madam, I created my Facebook account back in [redacted]/[redacted]. During that time, Facebook only required an email address, which was also used as the username along with a password. Additionally, a second email address was provided for recovery purposes, but that email account has since expired. While my Facebook account was functioning, I no longer have access to those email accounts. Recently, messages were sent from my account on Messenger without my knowledge, and upon trying to log in to Messenger and Facebook, I realized I couldn't access my accounts. I would greatly appreciate it if you could assist me in recovering access to my old Facebook account. Username: [redacted] Thank you, Praveen Wickremasinghe
Reported by GetHuman4503848 on sábado, 21 de marzo de 2020 17:38
I am having trouble accessing my Facebook account. It all began when I posted a video in a group I belong to, which was harmless. However, Facebook then disabled my account and requested identity verification. Despite my attempts to receive the text code for confirmation, I never received it. I even changed my password successfully but continue to be prompted for additional verification via text, which I am not receiving. After researching online, I tried creating a new account with the same phone number for the code, but Facebook blocked me due to using the same number. Now, when I try to log in, I am unable to select a phone number for verification, as my cell number is no longer an option. Even my friends and family can't find my account on Facebook anymore. I rely on this account for business purposes and urgently need to regain access.
Reported by GetHuman-jmatin on sábado, 21 de marzo de 2020 20:00
Subject: Facebook Account Disabled Help Needed I would like to address an issue that has been troubling me for several weeks. In [redacted], I legally changed my name from Michael John Earp to Elvis Michael Presley through a deed poll. Facebook initially accepted this change, but recently, my account has been disabled without any explanation. I have provided various forms of identification, including a birth certificate, a utility bill, a benefits letter, my bus pass photo ID, and a copy of the deed poll, but I have not received any response from Facebook. Since I can't create a new account under my old name due to legal reasons, I find myself blocked from accessing Facebook. As a visually impaired individual with a guide dog, Facebook is my main platform for communication and connecting with friends who share my interest in Elvis Presley. I sincerely hope someone from Facebook can assist me in resolving this matter promptly. Thank you, Elvis Michael Presley
Reported by GetHuman4505184 on sábado, 21 de marzo de 2020 22:51
I inadvertently downloaded a video owned by Jukin Media. When asked, I agreed to delete it. I didn't realize I needed license rights and mistakenly clicked "yes" to keep the video, although I had already deleted it. Subsequently, my account was permanently removed without warning. I deleted the video before Facebook disabled my account, not knowing it infringed copyright. Since the video is gone, I see no need to contact Jukin Media about licensing. My Facebook account, held for 10 years with cherished memories, is personal and not used for business or profit. I kindly request the reinstatement of my account.
Reported by GetHuman4506508 on domingo, 22 de marzo de 2020 10:17
Stop systematically blocking me on Facebook and other social networks. Cease attacking me online and in educational environments. Halt the violation of my rights and freedoms, along with those of my friends. Prevent the arbitrary blocking and suspension of social media accounts. Unfortunately, we operate within a capitalist world order that can feel restrictive. Let's work together to challenge this system and regain control of social networks. Let's unite against oppressive world leaders and internet censorship. It's time to make a change and stand up for our rights!
Reported by GetHuman4507469 on domingo, 22 de marzo de 2020 16:18
Please stop the systematic blocking on social media platforms. Cease the attacks online and at educational institutions. Respect our freedoms and rights. Avoid restricting access to social media without cause. In a world governed by capitalism, there is abundant waste. Let's aim to regain control of the global system. We should unite to combat the world's fascist ideologies and oppose online censorship. It's important to stand against figures affecting internet freedom like Trump, Bolsonaro, Putin, and Salvini. Together, we can make a difference and fight for our rights.
Reported by GetHuman4507469 on domingo, 22 de marzo de 2020 16:19
I am experiencing ongoing issues on various social networks. There have been unexplained blocks, suspensions, and attacks targeting me and my friends. This oppressive behavior limits our freedoms and rights. I believe this reflects larger systemic issues within our capitalist world. It's time to unite and challenge this control over social media platforms. Let's stand against world leaders like Trump, Bolsonaro, Putin, and Salvini who support internet control. Together, we can fight against this fascism and reclaim our digital freedom. It's essential for us to work collectively towards a more open and fair system for all. Let's take a stand against these injustices and work towards a better future for everyone.
Reported by GetHuman4507469 on domingo, 22 de marzo de 2020 16:20
Please stop systematically blocking me on Facebook and other social networks. Cease attacking and harassing me online and in educational settings. Preventing the infringement of my freedoms and those of my friends is crucial. The unwarranted suspension of social media accounts must end. Unfortunately, we operate within a capitalist society that often overlooks these issues. It is essential for us to unite and address the controls imposed by the world system and social media. We need to collectively combat the oppressive aspects of global politics and online platforms without delay. Join me in opposing figures like Trump, Bolsonaro, Putin, and Salvin and fight against internet censorship. Together, we can strive for change and make a difference to protect our rights and freedoms.
Reported by GetHuman4507469 on domingo, 22 de marzo de 2020 16:21
I am unable to access my Facebook account under the email [redacted], which I relied on to stay in touch with friends I have no other way of contacting. My original account, [redacted], also faced access issues and could not receive SMS messages. I created the [redacted] account, used it for about a year and a half, then it was disabled. I proceeded to create new accounts trying to reconnect with friends, but they kept disappearing. The latest account was mistakenly flagged for spam due to sharing a card sales post with relevant groups. I request to regain access to [redacted] to contact friends, engage in group activities, and watch game streams unique to Facebook. I kindly ask for assistance to resolve this matter promptly. Thank you.
Reported by GetHuman4502627 on domingo, 22 de marzo de 2020 16:51
Hello, Hello, My personal Facebook account was disabled a few days ago. I sent a recovery request and provided the necessary proof, but I have not received any replies from the Facebook admin. When I try to log in by entering my number and password, the interface presents an issue. Facebook asks me to confirm my identity by answering some questions. After I press OK, I receive a message from the Facebook team saying they will look at the documents I submitted and will contact me if they need more help confirming my name. My ID is for Ameer Hamza Shaer H*s. I kindly request a quick resolution to recover my account. Thank you.
Reported by GetHuman4507859 on domingo, 22 de marzo de 2020 18:03
After switching from my iPhone 7 Plus to another iPhone 7 Plus, I encountered problems trying to log in to Facebook. The platform prompted me to get a code from a text message which I never received. In an attempt to seek help, I created a new Facebook account but the issue persisted on both my laptop and iPhone. When attempting the email recovery option, the messages I received were in Spanish, leading me to suspect a potential hack on my account or email. Even when directed to use a code generator, I couldn't access it without being logged in. I've been attempting to resolve this for days with no success. Reluctant to start afresh after having the account for over a decade, I switched back to my original iPhone, thinking the other phone might have been the problem. Still, I haven't been able to resolve the issue.
Reported by GetHuman4508906 on domingo, 22 de marzo de 2020 23:42
I'm experiencing issues accessing my Facebook account [redacted] It's crucial for me to reconnect with friends and participate in groups as Facebook is my primary means of communication. I had an account at [redacted] for over a decade before losing access. Following this, my account [redacted] was suddenly disabled, which prompted me to create a new one. However, this replacement account was also disabled due to multiple accounts being linked to my phone number. I have tried to address this through the recovery process but am currently facing a restriction after sharing a sports card sale post. I believe this action was not in violation of Facebook's policies. As I rely on Facebook for connecting with friends and watching game streams, I kindly request the Facebook community team to reconsider and enable my account [redacted] for me to resume using the platform. Thank you for your assistance.
Reported by GetHuman4502627 on domingo, 22 de marzo de 2020 23:58
I was asked by Facebook to log out of my account to set up security measures. Accidentally, I hit "remove my password," and now I am unable to log back in. Initially, I was informed that the password was wrong even after correcting it. Therefore, I attempted to create a new account to access my old one, with the intention of deleting the new account afterward. Unfortunately, Facebook has deactivated my old account, which is unfair as I wasn't trying to have two accounts; I was using the same name, phone number, and email address for both.
Reported by GetHuman4509325 on lunes, 23 de marzo de 2020 3:04
I have been using Facebook for over 10 years to connect with friends from my childhood and high school. My original account, [redacted], was disabled and could not be recovered, so I created a new account, [redacted] This account was disabled without any valid reason. I always abide by Facebook's rules. When my first account was lost, I created another one, [redacted], which was open for a few days before being shut down. I created yet another account to continue using Facebook, using the same phone number. After completing the account setup, it was disabled again for no apparent reason, even though I follow all of Facebook's policies. I shared a post about a basketball sports card sale, which was flagged as spam incorrectly. Despite having only one phone number to use, I attempted to create a new account to no avail. I was unaware that using the same phone number on multiple accounts could result in being banned from Facebook. I request that my account at [redacted] be reinstated so I can reconnect with my friends and participate in groups. Thank you.
Reported by GetHuman4502627 on lunes, 23 de marzo de 2020 12:43
Hello Facebook Support, I am writing to inform you that my Facebook account has been disabled, and I am unsure of the reason. I may have accidentally entered the wrong phone number, which prompted Facebook to request a photo. I used a picture of my sibling just to access the Texas Holdem Poker game. I assure you that my intention was solely to enjoy playing poker and not to engage in any malicious activities. I kindly request the reactivation of my account as I have accumulated [redacted] billion in-game chips through hard work. Your prompt assistance would be greatly appreciated, especially during these challenging times with the global pandemic. Many people are confined to their homes without much entertainment, and these games serve as a source of enjoyment for us. I look forward to hearing from you soon. Thank you for your attention to my matter. Sincerely, [Initials]
Reported by GetHuman4510827 on lunes, 23 de marzo de 2020 13:25
Hello, my name is Ramia Hritany. I need assistance in recovering my Facebook account as it was used without my permission by someone who posted abusive content. The account had been inactive for over a year, and upon my return to Facebook, I discovered the unauthorized activity leading to the account being disabled. I am reaching out for help to regain access to my account, set a new password, and secure it promptly. The account holds crucial messages and connections with friends that I value. I work as an English teacher at The International Thebes Schools in Egypt. Kindly assist in removing the unauthorized content and restoring my account's security. Thank you.
Reported by GetHuman-typesart on lunes, 23 de marzo de 2020 15:57
Hello, this is Ramia H. I need help recovering my Facebook account because someone else used it without my permission, posting abusive content after it had been inactive for over a year. I was surprised when I returned to find this and learned that Facebook disabled the account. I need assistance in regaining access, changing the password, and securing the account promptly as I have important messages and connections there. I work as an English teacher at The International Thebes Schools in Egypt. Please help me recover my account and remove the unauthorized content. Thank you.
Reported by GetHuman-typesart on lunes, 23 de marzo de 2020 15:58
Please stop systematically blocking me on Facebook and other social networks. Cease the cyberbullying on the internet, at school, and in university. It is essential to respect my freedoms and rights, as well as the freedoms and rights of my friends. Avoid unjustly suspending social network accounts without valid reasons. Discrimination against various groups like LGBTQ+, Africans, Gypsies, leftists, Portuguese, foreigners, and communists online is unacceptable. Kindly show empathy towards individuals with autism and Asperger's instead of attacking them. Let's work together to resist the control exerted by global capitalist systems on social media. Let's unite against internet censorship and oppressive world leaders like Trump, Bolsonaro, Putin, and Salvini. Together, we can strive for a more inclusive and fair social network environment.
Reported by GetHuman4512937 on lunes, 23 de marzo de 2020 18:14

Help me with my Facebook issue

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