you cannot deactivate people's accounts when you're the one that told him to logout to set up security reasons and if they can't get back in how else you going to get back in a separate set up an account you shouldn't be penalized for that own up to your mistakes and I'll own up to mine

GetHuman4509325's customer service issue with Facebook from March 2020

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The issue in GetHuman4509325's own words
I was trying to do what they told me to do Facebook told me to do ... Facebook asked me to log out of my account to set up security measures and I accidentally hit remove my password and then they wouldn't let me back in and it won't let me in the first place I said was wrong password so I accidentally moved password and they still wouldn't let me in so I tried opening up a new account so I can get into my old account and I was just going to delete the new one and they still won't let me in is been deactivated and that's not right because I wasn't trying to open up two accounts I was using the same name same phone number and same email address
Is all I was trying to do is get back into my original account I would have deleted the new one I don't want two accounts I just want my old one back
I want my Facebook account back let me set up a new password on my old Facebook account
I sent pictures of my kids and my animals I've never been penalized for anyting but they deactivate me because I log out and try to get back
I'll try emailing you sent a verification of who I am
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Customer service issue
Reported by GetHuman4509325
Mar 23rd, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 191632 others
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GetHuman4509325 started working on this issue
Mar 23rd, 2020 3:04am

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