my name is Rich Phoenix...*****@***.com...*months ago maybe over a year ago*I CLICK on...

GetHuman4638606's Recover Hacked Account issue with Facebook from April 2020

Help with my Facebook issue
Before contacting them, items GetHuman4638606 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4638606's own words
my name is Rich Phoenix...*****@***.com...*months ago maybe over a year ago*I CLICK on a money making sceme on warren brothers account...i.know.not.very smart*i gave personal information and*to be honest i dont remember what...once i realized ive been hacked for the second time...*the*st time was yeas ago .and i*started my second account...*friending all my friend again...i became extremely frustrated...i gave up on facebook...*rd times a charm*im not computer smart.but getting better..when i try to get into my acc.*by my gmail...*****@***.com*my password superbowl** has been changed...so i try to change the password...and heres the problem*Facebook sends my new password*to this acc. *****@***.com*now ther is a box that says this.*i cant click on the black dot to chang the email address back to mind...now im sure that it is a security issue that i should of implimented...i hope i have given you enough information to investigate...im possitive if you checked the history of my account you would see exactly when this took place...oh yes my profile picture was my grandson and a small dog *THANKYOU and GOOD HEALTH to U

GetHuman4638606 did not yet indicate what Facebook should do to make this right.

How GetHuman4638606 fixed the problem

We are waiting for GetHuman4638606 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman4638606
Apr 14th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 190757 others
0 customers following this

Timeline

GetHuman4638606 started working on this issue
Apr 14th, 2020 5:02pm
GetHuman4638606 shared this issue with followers on Twitter
Apr 14th, 2020 5:12pm
GetHuman4638606 shared this issue with others over email
Apr 14th, 2020 5:14pm
GetHuman4638606 shared this issue with friends on Facebook
Apr 14th, 2020 5:14pm
GetHuman4638606 indicated the issue is not fixed yet.
Apr 18th, 2020 1:56am