Dear team of Facebook,*We are sorry for the late reply since our customer service has b...

GetHuman-wanglu's Recover Disabled Account issue with Facebook from March 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-wanglu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-wanglu's own words
Dear team of Facebook,*We are sorry for the late reply since our customer service has been on sick leave from Mar.**th till now, which led to this*message not seen until today.*As regard to the issue, we found out that it was due to our design team's fault, who found and used these doll material and content from other websites without knowing that the action violated other company's rights. We have decided to take immediate measures to fix it today. We won't miss any include our online website. . Our apologies again. We promise that we will strictly monitor each department to examine and control the use of material and content from here on out.*About our ad account has been disabled because our advertisement on Facebook is fault, we hopefully can get a second chance and solve it absolutely.*These are ad account has been disabled ,ID is blow.*****************************************************************************************************************************************************************************************************************************************************Looking forward to your reply.*Sincerely,*Team of DOEBADOL

GetHuman-wanglu did not yet indicate what Facebook should do to make this right.

How GetHuman-wanglu fixed the problem

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Facebook

Recover Disabled Account issue
Reported by GetHuman-wanglu
Mar 18th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 197237 others
0 customers following this

Timeline

GetHuman-wanglu started working on this issue
Mar 18th 2:12am