My facebook is hacked, when I loge in my facebook via mobile number show another person...

GetHuman4471829's Recover Hacked Account issue with Facebook from March 2020

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4471829's own words
My facebook is hacked, when I loge in my facebook via mobile number show another person and when loge in my fb via email then show more another person, my instagram account connect with facebook, when search my instagram account show above similar person, I can't log in my fb and Instagram, when search my Lawful proof result showing similar person, *When search via Mobile number showing result is result is - (Rolland crown) ID name *When search via email showing result is- (Jubair Ahmed Barbhuiya)*Named (Jubair Ahmed Barbhuiya) facebook account my email his fb id is primary email , so please help me

GetHuman4471829 did not yet indicate what Facebook should do to make this right.

How GetHuman4471829 fixed the problem

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Recover Hacked Account issue
Reported by GetHuman4471829
Mar 16th, 2020 - 7 months ago
Seen by 5 customers so far
Similar issue to 198856 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman4471829 started working on this issue
Mar 16th 8:17am
GetHuman4471829 confirmed the issue is fixed. Hooray!
Mar 16th 1:21pm