Two separate Instagram accounts associated with a restaurant franchise were hacked and...
GetHuman4440959's Recover Hacked Account issue with Facebook from March 2020
Help with my Facebook issue
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Before contacting them, items GetHuman4440959 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4440959's own words
Two separate Instagram accounts associated with a restaurant franchise were hacked and locked by a disgruntled ex-employee. I am the business owner and need to regain access to these accounts but so far have been unsuccessful.
GetHuman4440959 did not yet indicate what Facebook should do to make this right.
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How GetHuman4440959 fixed the problem
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