Hello Facebook business,**I am reporting a Company who advertise on your site, see my o...

GetHuman4440488's customer service issue with Facebook from March 2020

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The issue in GetHuman4440488's own words
Hello Facebook business,**I am reporting a Company who advertise on your site, see my order confirmation below.**I paid fully in good faith for items I have not received. The Company tell me the goods were lost buy their courier, they did apologize and tell me they had no further stock, they firstly offered me a **% refund, it has now risen (after many mails) to **% they flatly refuse to refund me fully, saying it is not their fault.*I believe this company is a fraud company and Facebook should refuse their advertising.**I can forward all correspondence if you wish.**I look forward to your reply.**Regards****From: service* ******@***.com* *Sent: ** January **** **:***To: Derek Weir ******@***.com**Subject: Order Information**Dear customer,*Congratulations on your successful purchase of our ultra-low-cost limited promotional products!*Product: Blackford Top Mens Boots Black Leather,*,**.**.*Total Amount: USD**.**.*Delivery Address: Derek.Weir,* Uxbridge Square,LL** *RE,Caernarfon,Gwynedd,United Kingdom of Great Britain and Northern Ireland,***********.*It will take a few days for our related department to process your order, we will email you the tracking number when the order is shipped out. Please wait patiently!*If you have any problems, please feel free to contact us.*Have a nice day!*Best Regards,*Customer Service Department

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Facebook

Customer service issue
Reported by GetHuman4440488
Mar 9th, 2020 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 204191 others
0 customers following this

Timeline

GetHuman4440488 started working on this issue
Mar 9th, 2020 3:44pm