Facebook Customer Service Issues

Archive 1259

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1259. It includes a selection of 20 issue(s) reported March 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently unable to access my Facebook account due to suspicious activity. After following the steps provided and submitting codes from three friends, I encountered issues with them being deemed invalid. I tried to recover my account by uploading my ID and providing my current email address. Despite receiving an email with instructions and a password for final steps, I found that the password was invalid. Even after attempting my old password, I was unable to regain access. Further attempts to use the provided link in the email to select friends to send codes failed. When trying the "Forgot Password" option, I realized it requires access to my old email address, which I no longer have. I am seeking assistance with recovering my account as I am currently at a loss on how to proceed.
Reported by GetHuman4430553 on viernes, 6 de marzo de 2020 9:33
I've been attempting to access my Facebook account since Friday, February 7, [redacted] with no success. I received a notification about suspicious activity and was directed to a link to verify my identity using my mobile phone. Despite multiple tries on both my laptop and phone, I haven't received the 6-digit validation code via text. I've even changed my password, but I still need the text validation on my phone, which I haven't gotten. I didn't use Facebook much before, but now I'm trying to use it for my business, including the Ads Manager, and it's quite frustrating. I understand there was a significant hack on February 7th, and I know you're dealing with a lot to recover. If there's any way you can assist, it would be greatly appreciated.
Reported by GetHuman-divermik on viernes, 6 de marzo de 2020 16:03
Hello Facebook team, I believe that my Facebook account was mistakenly disabled by your security system. I logged in and was met with a message stating that my account had been disabled, even though I uploaded my own clear picture and did not use anyone else's identity. This account is crucial to me and I am seeking your assistance in reopening it promptly. Thank you for your help.
Reported by GetHuman4431719 on viernes, 6 de marzo de 2020 16:52
After moving to Australia, I can no longer access my Facebook account due to a change in phone numbers. With two-factor authentication active, I am unable to receive the login code. Facebook was contacted for assistance, but the email account linked to the account is inaccessible due to a new phone setup. The secondary email provided for account recovery is [redacted]. Yahoo is blocking access to the email due to failure in verification through the old phone number. Instructions from Facebook were sent to the outdated email, [redacted], which I can't access. Requesting guidance to be sent to the provided email address below for account recovery.
Reported by GetHuman4433730 on sábado, 7 de marzo de 2020 4:54
I am new to Facebook and encountered issues during the signup process. After waiting for verification, my account was disabled. I followed the instructions to upload my ID but then faced a dead-end loop of messages stating my account was still disabled. I am trying to join Facebook to connect with my son in the Navy before his deployment, but the process has been frustrating. My login email is [redacted] I am thinking it's best not to share my password at this point. Any advice or assistance would be appreciated.
Reported by GetHuman-dnnwng on sábado, 7 de marzo de 2020 14:02
Dear Facebook Team, Yesterday, I reported an account pretending to be me. I believe you have deactivated it. Unfortunately, this person asked money from my friends, and regrettably, one of them fell victim and transferred [redacted] GEL, which is $[redacted] 😔 I have receipts and screenshots of the conversations in Georgian. If you have a team member who understands Georgian, I can provide all the screenshots. The account number given for the money transfer leads to an online casino, making it untraceable. I rely on your support to provide any information about the reported profile. Any help in identifying this individual who misused my identity would be greatly appreciated. Thank you in advance, and I anticipate your prompt response.
Reported by GetHuman-missis_ on sábado, 7 de marzo de 2020 14:24
Please assist me urgently. My account has been mistakenly suspended multiple times. I suspect that someone has maliciously reported me out of spite. Kindly review my account to verify that I have not violated any guidelines. I am simply a photographer wanting to share images with my followers accumulated over a decade. I have been unjustly accused of drug promotion when all I do is photography. I seek to regain access to my account and post pictures that conform to the rules. Photography is my passion and means of connecting with loved ones. I rely on it to reach out to family and friends. Please, help me reclaim my account. Instagram has erroneously disabled it six times, jeopardizing its restoration. Your prompt assistance is greatly appreciated. My email is [redacted], and my Instagram handle is @Surface_area999.
Reported by GetHuman4294528 on sábado, 7 de marzo de 2020 20:47
I believe my Facebook account was mistakenly disabled for security reasons. I have never engaged in any suspicious activities. I kindly request to have my account reinstated or to create a new one using my mobile number [redacted]. I urge you to allow me to have access as my friends are all known contacts. Please reach out to me via text on [redacted] or email at [redacted] Thank you for your attention to this matter. - Chris Worth, Spokane, Washington.
Reported by GetHuman-worthc on sábado, 7 de marzo de 2020 23:45
I am facing multiple issues. Firstly, I lost both of my phones and forgot the password to my old email account. Consequently, I had to create new accounts but recently, my latest account got hacked, and the password was changed. Unfortunately, I no longer have access to the phone numbers where the verification codes are being sent. I can only receive codes via email, but after entering the code, it prompts me to verify via phone numbers I no longer possess. This situation prevents me from using Messenger or Facebook and may result in losing all my data and connections. This problem has persisted since April [redacted], and to add to that, every time the page reloads, it displays in French, adding to my frustration.
Reported by GetHuman4437744 on domingo, 8 de marzo de 2020 18:11
My Facebook account is under review, and I am unsure why. Yesterday, I contacted a Facebook agent regarding a promo where my name was listed as a winner. The agent provided me with a link to claim my prize. I shared all my details and granted access to my account. After this, I couldn't access my account and was informed it's under review. I fear my account might have been scammed or hacked. I have all the details, including the agent's name and photo, our conversations, and documentation. I need help in resolving this issue and regaining access to my account. Thank you. - H.J., email: [redacted]
Reported by GetHuman-htjames on domingo, 8 de marzo de 2020 21:57
I am concerned about the Suspicious activity warning I receive when trying to create a new Facebook account. I am a real person, not fake, so I don't understand why this is happening to me. It is frustrating not to receive any explanation from Facebook about this issue. It feels like there is some injustice going on, especially when a few individuals are reporting me for no reason. This behavior from them and Facebook is unacceptable. I wish Facebook would address scammers and people begging for money with the same scrutiny they are giving me. I am certain I have done nothing wrong, and it is disappointing that Facebook has not communicated the reasons for treating me this way. This situation is truly frustrating, and I hope it gets resolved soon.
Reported by GetHuman4426768 on domingo, 8 de marzo de 2020 23:01
Hello, my name is Ladaris. Someone hacked my page, and I am concerned because they are using it to ask people for money in exchange for hacking their pages. They changed my email and password, so I can't access my account. Can you help me deactivate the hacked page or assist me in regaining access to my original page? Your help would be greatly appreciated.
Reported by GetHuman-ladarisw on lunes, 9 de marzo de 2020 1:25
I listed my home for sale at [redacted] Parkside Place, Nevada City, CA [redacted], but I'm having trouble adding more pictures. Every time I try to save, it doesn't accept the changes and deletes the pictures. I even paid for a boost but can't see half of my pics. I am extremely disappointed with your photo interface; it's the worst I've ever encountered. If I can't upload my pictures, I would like a refund and will make sure to share my experience with others. I'm feeling very frustrated.
Reported by GetHuman-rrbaron on lunes, 9 de marzo de 2020 1:39
Hello, I am reaching out to kindly ask for the cancellation and closure of the account belonging to Mr. Orlando Perez. Lately, there have been attempts to block harmful written messages containing insults, profanity, and threats directed at family members. I have personally experienced the distress caused by his hurtful words and attacks through this platform. These actions have led to significant family issues whenever this individual chooses to write with the intention of tarnishing reputations. I urge you to please consider this request as a means to prevent further complications. As proof, measures have already been taken to block such content. If you have any questions, feel free to reach out. Thank you in advance!
Reported by GetHuman-yancyr on lunes, 9 de marzo de 2020 2:58
Hello gethuman Team, I have already settled my Facebook bills, but my active and approved ads have been unexpectedly rejected. Contacting a team member has been challenging. I want to ensure that I adhere to the FB community guidelines. It is not my intention to mislead. If my ads, product, or landing page do not meet the required standards, I am prepared to correct them promptly. I would be grateful for your assistance in reactivating my ads. Thank you.
Reported by GetHuman4438791 on lunes, 9 de marzo de 2020 3:15
On March 1st, my Facebook account got disabled, but I'm unaware of the reason behind it. This account is genuinely mine, with personal details and crucial contacts. I have been careful to adhere to all the rules and not post anything that could violate them. Despite this, my account was disabled. I kindly ask the Facebook team to help me regain access as it is essential to me.
Reported by GetHuman4439033 on lunes, 9 de marzo de 2020 6:17
Hello, I am Nathan Pillay. I created a Facebook page and two groups under the name What Family Memes. On March 6, [redacted], I uploaded a fun fail video that was mistakenly flagged for graphic violence. Despite being a harmless video of home "fails" like falls or mistakes, my page was unpublished for violations. I appealed but received a notification of deletion due to a total of 8 violations, including this one that I believe was unjust. I have put in a lot of effort to grow my page to nearly 13,[redacted] members in just over a year. It is a popular and well-known community page. I strive to adhere to Facebook's guidelines and avoid inappropriate content. I apologize for not being more careful with my posts and have learned from this experience. I sincerely request that my page be reinstated, as it is not only for entertainment but also a source of income for me through entertainment gigs. I plead for another chance and assure that I will improve my content to align with Facebook's standards. I am deeply sorry and hope for your understanding.
Reported by GetHuman-npillay on lunes, 9 de marzo de 2020 7:22
Hello, I am reaching out because my Facebook account was hacked on Friday night. The hacker changed the profile name to WAHEED ZAMAN, as well as the mobile number and email address associated with the account. This has left me unable to recover my account. The hacker is using my account to upload inappropriate content, such as nude photos, and changing the profile picture. I have attached evidence of his recent activities in this email. I kindly request that this matter be taken seriously and that appropriate steps be taken to help me regain access to my account. The hacker's actions are disrupting my social life, and I would greatly appreciate your assistance in resolving this issue. Thank you.
Reported by GetHuman4439135 on lunes, 9 de marzo de 2020 7:29
Hello, I am Nathan Pillay, and I created a Facebook page and two groups under the Brand Name "What Family Memes." On March 6, [redacted], I uploaded a funny fail video that was mistakenly flagged for graphic violence. Despite being a harmless video of home-recorded fails like falls or mistakes, my page was unpublished with Facebook citing multiple violations. I promptly appealed this decision, but my page was eventually deleted citing a total of 8 violations, including the one I disagreed with. I have dedicated a lot of time and effort into building this page, attracting nearly 13,[redacted] members in just over a year. I strive to adhere to Facebook's community guidelines, but sometimes interpretation differs. I acknowledge my oversight in not closely monitoring the content I post and sincerely apologize. I respectfully request the reinstatement of my page as it serves as both a source of entertainment for my followers and a means of income through entertainment gigs. I assure you that I have learned from this experience and will ensure that my content aligns with guidelines moving forward. Losing this platform has had a significant impact on me, and I am earnestly asking for another opportunity. Thank you for your consideration.
Reported by GetHuman4439148 on lunes, 9 de marzo de 2020 7:40
Hello, I am Nathan Pillay. I created a Facebook page and two groups under the Brand Name What Family Memes. On March 6, [redacted], I shared a funny fail video that was mistakenly flagged as graphic violence. Although similar videos are shared on Facebook without issue, my page was unpublished with eight violations cited. I diligently adhere to Facebook's guidelines but understand content interpretation can vary. I have learned from this experience and sincerely apologize for any oversight on my part. My page has become a popular community hub with almost 13,[redacted] members, and losing it has impacted both my livelihood and entertainment opportunities. I humbly request for my page to be reinstated, promising to adhere strictly to guidelines and improve content. I deeply regret any missteps and hope for a second chance.
Reported by GetHuman4439199 on lunes, 9 de marzo de 2020 8:20

Help me with my Facebook issue

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