Facebook Customer Service Issues

Archive 1258

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1258. It includes a selection of 20 issue(s) reported March 3, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello. I am facing an issue on my business page where every time I post a video, it disappears from desktop view. Although it's still visible on phones, it doesn't get many views or reactions, even after boosting the post. Recently, I changed the text on a boosted post and it was rejected for alleged profanity, which I confirmed was not the case. Since then, any post I make on my business page (Taiwan Dream Academy) is deleted and receives minimal reactions, even after boosting. As I am currently promoting new classes, this is critical for my business. I urgently need assistance to be able to post new content and boost the posts again. My new class starts this weekend, and I am losing valuable time in attracting potential customers. I would greatly appreciate being able to use my page and boosted posts as usual. Thank you for your help.
Reported by GetHuman-vyhnalf on मंगलवार, ३ मार्च २०२०, दोपहर ११:५९ बजे
On several occasions, Facebook assured users that their new dating app would not be displayed on personal profile pages. Unfortunately, my friends informed me that my dating profile was visible, and despite my efforts, I was unable to remove it. I am devastated as I never intended for this information to go public. This situation is particularly distressing because I have experienced stalking, leading me to move and seek therapy due to safety concerns. Seeing the dating profile published reignites my fears, especially knowing it could reach my stalker. I feel helpless and can only rely on local law enforcement for protection. Having been a prosecutor dealing with dangerous individuals, including one with a grudge against me, I now find myself in a vulnerable position thanks to Facebook's misleading assurances. It is crucial for people to be properly informed about these practices to prevent such risks in the future.
Reported by GetHuman4419918 on मंगलवार, ३ मार्च २०२०, दोपहर ३:४१ बजे
I attempted to boost an Instagram post for four dollars. Sadly, the post was not approved, despite complying with all guidelines. I have received only automated responses and no assistance for days. The response I eventually received did not address my concerns or relate to my post. Though the post was intended for four dollars, it never ran, but I was charged six dollars by Facebook. I am desperate for help but have been unable to reach a live person despite emailing and calling. Please, I am pleading for someone to assist me with this problem.
Reported by GetHuman-ibadluck on मंगलवार, ३ मार्च २०२०, दोपहर ४:५६ बजे
I'm currently locked out of my Facebook account for a supposed violation of their terms. Earlier in the day, I was using it without any issues, but when I tried to log in again later, I found myself locked out. The email linked to my original account is inactive due to switching internet providers. Facebook prompts me to correct the problem by sending an email, but since I can't access that email, I'm stuck. Strangely enough, I can still access Facebook on my iPhone, so I'm not exactly sure what's causing this issue.
Reported by GetHuman-geddesgw on मंगलवार, ३ मार्च २०२०, शाम ५:५० बजे
I recently sponsored a Brazilian Jiu Jitsu athlete named Danielle Kelly. We agreed upon $[redacted] to display two of my company's logos on her uniform. However, she then asked for an additional $[redacted] for a second event without fulfilling the first commitment. Despite my generosity in sending her $[redacted] worth of clothing and equipment, she has not shown any appreciation or acknowledgement. I am disappointed by her lack of respect and communication, and it has put me in a difficult financial situation. I trusted her and tried to assist her, but she has let me down completely. I hope others become aware of the deceitful behavior she has displayed towards me.
Reported by GetHuman4421457 on मंगलवार, ३ मार्च २०२०, रात ९:४२ बजे
I came across a truck for sale on Facebook Marketplace and ended up falling victim to a scam, losing $[redacted]. The scammers used names of deceased individuals and provided a fake address. They initially asked for $[redacted] for the truck and later demanded an additional $[redacted] for supposed insurance. I was misled into believing I would get the money back. To my dismay, the same truck is now listed on the marketplace to con another buyer. The scammers exploited the trust associated with Facebook and even invoked the name of American Express for credibility. Their elaborate story included mentioning a deceased husband and military service at Offutt Air Force Base in Omaha, Nebraska. While I understand there may be limited action to resolve this, I wanted to alert others about these fraudulent activities. Thank you for your attention. - Bradley Schmidt
Reported by GetHuman-schmdtbr on मंगलवार, ३ मार्च २०२०, रात १०:११ बजे
Hello, I'm Federica, and I've been having significant issues with my Facebook profile since Sunday. It seems like someone hacked my account and changed the password without my knowledge. Despite following the standard protocol and submitting a passport scan, I haven't received any response from Facebook in three days. I am worried because I can't access the linked email account since it appears to have been compromised as well. The email address associated with my Facebook, [redacted], has been changed to dx****@playaov.com or dx***@hotmail.com, which seems suspicious. I've tried reaching out to Microsoft to regain access to my old email, but they require recent contact information from the compromised account which I can't provide. Getting assistance promptly is crucial as I heavily rely on Facebook for work and studies. Thank you, Federica.
Reported by GetHuman4421675 on मंगलवार, ३ मार्च २०२०, रात १०:४४ बजे
I encountered an issue with Facebook yesterday that has been quite the struggle. I created a Facebook account around 10 years ago at the insistence of my daughter, who wanted me to try it out. Although I only logged in a couple of times in the beginning, I have not used it since. To my surprise, I recently discovered that my profile still exists and is searchable, which makes me uncomfortable for various reasons. I have decided that I want to completely delete or deactivate my Facebook account, but I am now facing the challenge of not knowing how to do so. I attempted to reset my password after finally retrieving my login details, but I encountered a security barrier. I even submitted pictures of my driver's license and proof of identity yesterday, but I have not received any response yet, which has left me feeling frustrated and unsure of how to move forward with resolving this issue.
Reported by GetHuman-sstamant on मंगलवार, ३ मार्च २०२०, रात १०:४७ बजे
On June 28, [redacted], my Hotmail account was hacked, leading to unauthorized access to my Facebook account. The hackers changed my passwords, email linked to Facebook, removed family and profile picture, as well as cleared everything in my about section. Despite numerous attempts, I've been unable to regain access by sending emails or making calls. As my Hotmail account held sentimental value since I was 12, I couldn't recover it. Now, my priority is regaining access to my Facebook account, which stores years of memories in photos. I hope to get back online soon. I'm willing to provide any necessary information, including my passport details, to facilitate the process. Fortunately, the hackers are no longer active on my Facebook, which my friends can still view without deletions. I've created a new email for Facebook and am happy to provide my sister-in-law's email as a contact. I appreciate any assistance in recovering my account. Thank you, Jodie.
Reported by GetHuman-katiesun on बुधवार, ४ मार्च २०२०, दोपहर १:३८ बजे
My business account faced restrictions, but I assure you I don't promote illegal products or discrimination. I steer clear of content related to tobacco, drugs, or weapons. My ads don't contain offensive material, and I aim to abide by Facebook's advertising policies. I recently created a Mother's Day jewelry ad, which got approved, but now my account is deactivated. I'm perplexed about the reason for this account action, possibly due to deceptive practices. Could I please receive clarification on this issue and guidance on rectifying my ad for compliance? I apologize for any unintentional oversight and am committed to adhering to the rules in the future. I've even begun Blueprint courses to better understand Facebook's guidelines. Reactivating my account is essential for me to continue my work. Your assistance in resolving this matter is greatly appreciated. Thank you for your help.
Reported by GetHuman-somayala on बुधवार, ४ मार्च २०२०, रात ९:३६ बजे
I have been a Facebook user for years and initially set up my account using my email address [redacted] and a password. I usually accessed my account through the Google app "Facebook" without having to sign in each time. Recently, my account was disabled for violating Facebook's service agreement while using Messenger to chat with a family member. Despite changing my email address due to switching internet providers seven months ago, my Facebook account continued working seamlessly until now. The issue arose when I tried to resolve the problem through the help center, but Facebook sent a reference code to my old email address, which I no longer have access to. Unable to change my email address without accessing my profile, I even attempted to create a new account which only exacerbated the problem. I rely on Facebook Messenger to connect with family daily and have exhausted all troubleshooting options without success. I am unsure of the next steps to regain access to my account.
Reported by GetHuman-geddesgw on बुधवार, ४ मार्च २०२०, रात ९:४५ बजे
I need urgent assistance! I've been mistakenly accused of violating standards on my professional page, which I've maintained for years. Whenever I try to share the link with people, it appears in red and fails to send, indicating a standards issue. The page in question is "Melissa Soalt: Fierce and Female Self Defense Training and Consultancy." I can assure you that I have not breached any guidelines. My work involves women's self-defense training. I am desperate for help as my livelihood depends on this. Additionally, Facebook has removed the "ABOUT OUR STORY" section that I carefully crafted. There are no violations; it's all about empowering women. Sadly, Facebook is blocking me from sharing links to my self-defense website, www.dr-ruthless.com, citing another supposed standard violation. Please assist me in resolving this issue promptly.
Reported by GetHuman4425594 on बुधवार, ४ मार्च २०२०, रात ११:२१ बजे
Facebook disabled my account because they requested me to change my profile name. The name I used, "I live because Jesus Christ lives", was deemed unsuitable by them. I find it frustrating that while there are profiles with derogatory content, mine was targeted. I am unable to access my account to remove personal information and delete the account. Facebook's request for personal documentation to verify my profile name feels unnecessary and invasive. I only wish to save certain photos and then close my account. The lack of access to my account is concerning, and their approach to requesting personal information is disrespectful given the public nature of the platform.
Reported by GetHuman4426308 on गुरूवार, ५ मार्च २०२०, सुबह ५:०६ बजे
I believe Facebook expected me to forget about my issue, but I am determined not to give up. Despite my disability, I face ongoing challenges on the platform, enduring bullying and insults without appropriate action from Facebook. Moreover, the constant hurdles with my account, being flagged for suspicious activity upon opening, are frustrating. I am willing to persist until these problems are addressed. Dealing with my father's illness has made this situation even more distressing, but once Facebook resolves these issues, I am ready to engage positively on the platform with a single account.
Reported by GetHuman4426768 on गुरूवार, ५ मार्च २०२०, दोपहर १०:०९ बजे
I am still unable to access my account as the issue remains unresolved. A hacker in Benin is continuing to send messages to my contacts requesting money. Although I have regained access to my Yahoo email account [redacted], the hacker has altered the associated phone number to +[redacted]7 and changed the email linked to my Facebook account multiple times. Facebook notified me that the problem was resolved, but it persists. Despite Facebook's help center being unable to provide a solution, it's crucial to address such account takeovers promptly. I am currently in the United States while the hacker is logging in from Benin Republic, which only adds to the urgency of sorting out this security breach.
Reported by GetHuman-kygcom on गुरूवार, ५ मार्च २०२०, दोपहर १२:१४ बजे
I can't access my Facebook page that I've had since [redacted]. I've been away for a while, and it seems like my password was changed. I can't recover or change it because I no longer have access to my rocketmail email. To complicate things, the recovery system isn't working, my phone number has changed, and my dad's old work email is inaccessible. How can I prove this is my account? The name is an alias for my band, The Mending, Doran Starr, but my real name is Dorian Stahl. My new email is [redacted] Please help me fix this so I can keep promoting my music to my followers. Thank you for your time and attention to this matter.
Reported by GetHuman4427753 on गुरूवार, ५ मार्च २०२०, दोपहर ४:०२ बजे
I've had to create multiple Facebook profiles using different variations of my name because my ex-boyfriend keeps creating fake profiles in my name. Every time I create a profile, he makes 20-50 fake ones. I had to delete all my accounts because of this. I believe he will use these fake profiles to cause trouble for me. We have restraining orders against each other, and he is trying to get me in trouble. I found out he was married and told his wife, but he thinks I shouldn't have. He is malicious, and she seems unaware. I suspect he made a fake profile, sent a friend request to his wife, and accused me of it. I cannot afford a private lawyer, and my public defender won't help with Facebook investigations.
Reported by GetHuman-brennati on गुरूवार, ५ मार्च २०२०, दोपहर ४:५२ बजे
My Facebook page (facebook.com/SiriyawathiFun) was unexpectedly unpublished by Facebook. My page features comic creations that have garnered over [redacted] shares and was intended to entertain without causing harm. Despite this, one of my posts was reported as inappropriate, showcasing the negative behavior of a drunken man to raise awareness within society. I have also used my page to inform the public about disasters like floods, landslides, and bomb blasts, providing assistance through Facebook during emergencies. The criticism of the drunken man by Sri Lankans has unfortunately affected the country's tourism. I believe it's unjust for my page to be unpublished, considering the positive impact it has had. I hope Facebook reconsiders this decision.
Reported by GetHuman-navoda on गुरूवार, ५ मार्च २०२०, शाम ५:२७ बजे
I have been trying to access my Facebook and Messenger accounts since this morning. I have attempted various troubleshooting steps like resetting my phone twice, including a factory reset. Despite trying numerous passwords, I cannot receive the code to login. It keeps redirecting me to an account with a similar name. When I try to seek help, they ask for payment, which I cannot afford as I have no debit card or money. I urgently need assistance to reset my phone so I can access my Facebook account. An important message from my mechanic on Messenger is inaccessible due to this issue with my account.
Reported by GetHuman-feltmans on गुरूवार, ५ मार्च २०२०, रात ८:५१ बजे
I recently attempted to modify the birth date on my Facebook profile. Initially created in [redacted] after deleting my previous account upon learning of my first pregnancy, this profile was intended for baby-related updates for distant family members. The fake name and birthdate chosen coincided with my due date, though not the year. Unfortunately, I experienced the loss of my child. Subsequently, I became pregnant again, successfully carrying my baby to full term, and now have a 6-month-old. During an attempt to adjust the birth date today, my account got locked. I am unable to provide an ID for verification, and even if I could, it wouldn't match the actual age of my child, violating terms of service. This has left me heartbroken as the account holds cherished photos and memories of her infancy. Despite the impending deletion in 28 days, I feel helpless in recovering these precious moments.
Reported by GetHuman-ratchfor on गुरूवार, ५ मार्च २०२०, रात ९:४५ बजे

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