Hi,**My name is Federica and I am experiencing serious issues with my Facebook profile...

GetHuman4421675's Recover Hacked Account issue with Facebook from March 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4421675 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4421675's own words
Hi,**My name is Federica and I am experiencing serious issues with my Facebook profile since Sunday. I believe someone has hacked my profile and changed the password on Sunday since FB indicates this when I try to log in but I have never done so. I have followed the standard procedure and sent them a scan of my passport, however, I haven't heard back from them for three days now and I'm seriously getting worried about my profile. Unfortunately, I am not able to access the email connected to the Facebook account because it seems that someone has hacked this as well, therefore I cannot reset the password. It looks like someone has completely changed the email address from *****@***.com (original email with which I have a FB account) to *****@***.com or *****@***.com which looks very fake and I am worried that they may be stealing some other personal info. I have tried to get in touch with Microsoft and get the access to my old email address, however, since I am not using *****@***.com (although it is automatically connected to my FB profile), I am not able to indicate which email addresses I have recently contacted, therefore they do not allow me to recover the account. I am really struggling and I would appreciate if someone could get in touch with me as soon as possible. I use a lot FB for studying*working reasons, therefore it is essential for me to log in again to my profile.**Thank you in advance.**Kind regards,*Federica.

GetHuman4421675 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4421675
Mar 3rd, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 208699 others
0 customers following this

Timeline

GetHuman4421675 started working on this issue
Mar 3rd, 2020 10:44pm

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