Facebook Customer Service Issues

Archive 1255

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1255. It includes a selection of 20 issue(s) reported February 25, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Mohammad T. I have been running Facebook ads for myself and clients for three years from my profile. Recently, my friend and I started an advertising agency in Dubai, UAE. We use our profiles as admins for Facebook pages and Business Manager. I traveled to Egypt to open a new branch, but then issues arose - my profile and my friend's got suspended. We lost access to our ad accounts and Business Manager. Even creating new profiles led to blocks. We used to spend over $30,[redacted] monthly on Facebook ads and are very stressed. We need human support to resolve this. I already submitted my passport copy, but it's been 5 days, and the issue remains unresolved. Please contact us to help us regain access to our profiles.
Reported by GetHuman-khusomat on Dienstag, 25. Februar 2020 09:09
Hello, my name is Mateus, and I am currently facing an issue with my Facebook ad account being blocked. This occurred last year when I attempted to start digital marketing as a product affiliate. Unfortunately, I overlooked using a separate email for notifications, thus missing out on alerts for policy violations. During that time, I was working in one region of Brazil while frequently accessing my account from another region where my wife lives, resulting in varied IP addresses. Despite deactivating all campaigns and ads, I was unexpectedly notified of the account block via email. I am now eager to re-enter digital marketing but require a second chance from Facebook to adhere to guidelines properly. I deeply regret not following company policies and strive to rectify my approach moving forward. As an Engineer with a college degree, I am passionate about programming, learning, and growth. I enjoy sharing valuable information on Facebook and building meaningful connections with like-minded individuals. Through various tests, including image and text variations and audience targeting, I aimed to align my business for future investments.
Reported by GetHuman-mateusbs on Dienstag, 25. Februar 2020 10:49
I feel unfairly singled out for monitoring as my opinions are being censored while others post worse things without consequences. It seems like bias is at play, which is making me frustrated and questioning the fairness of the moderation process. I believe everyone should have the right to express themselves equally. If this selective monitoring continues, I may consider closing my account. It's disheartening to see my posts scrutinized while others are not held to the same standard. I value free speech and hope for consistency in enforcing community guidelines.
Reported by GetHuman-blind_hu on Dienstag, 25. Februar 2020 15:22
Dear Alex, I want to express my gratitude for your assistance. I regret breaching the Facebook ads policies. Our company, which aids individuals in debt relief, enlisted a marketing firm. I assure you that I will no longer utilize my account for any credit debt or payday loans purposes. Aside from my ice cream shop, I am preparing to launch a pizza parlor later this year. I believe Facebook is an invaluable tool in our community. Furthermore, I serve on the board of directors for alwaysprogress.org, where we renovate gyms in local public schools. I unintentionally violated your policy regarding payday loans, even though we do not offer such services. Our aim is to assist individuals in escaping payday loan cycles. The specific policy I breached, regarding payday loans, is enclosed below. I fully acknowledge my mistake and am committed to not repeating it. I respectfully request a chance to restore my account. It has been inactive for over three years, and I take pride in being an active member of our community. I sincerely hope you will reconsider your decision. Thank you for your time.
Reported by GetHuman-scotthai on Dienstag, 25. Februar 2020 17:18
Hello, I have a situation where I unintentionally created 4 profiles with the same name and mostly similar contacts due to impulsively creating new accounts and emails each time I forgot passwords. To clarify, the 4 accounts are Nikolas Shank (nikolas.shank), Nikolas Shank (nikolasthashank), Nick Shank, and the fourth one is Nikolas Shank (nikolas.shank.9). This has disrupted my life and communication consistency. I can access 2 out of the 4 accounts, but for the other 2, I no longer have the associated emails since I deleted them. I urgently need assistance to delete the remaining 2 accounts as it is causing significant confusion and stress in my life leading to sleepless nights. I would appreciate immediate help with this matter. Thank you.
Reported by GetHuman4395744 on Dienstag, 25. Februar 2020 17:33
Hello, I need assistance with my Instagram account that was previously linked to Facebook. I had multiple Instagram pages consolidated into one account, but now I can't connect to Facebook, and the extra accounts have vanished from my profile, leaving me unable to access them. While the accounts still exist on Instagram, my login attempts with the usual username and password fail. This is puzzling, considering I used the same password for all accounts. One of these missing Instagram accounts is crucial to my business plans. I am troubled by this issue and seek help to retrieve the business account or guidance on the next steps. Your support in recovering my business Instagram account would be greatly appreciated. Let me know if you require further details. Thank you.
Reported by GetHuman4396222 on Dienstag, 25. Februar 2020 19:42
I am deeply saddened by my comments on prayers being repeatedly deleted in a support group. I feel everyone should have the right to express their beliefs, especially when it comes to matters of health. Seeing others praying is comforting, and I value that. Unfortunately, my beliefs have been disregarded, which is unacceptable. This has only added to my distress during an already difficult time. The dismissal of my prayers feels unkind and disheartening. Religion is significant to me, and this experience has left me feeling undervalued. It has been a terrible experience on this Facebook group, and I have never felt so marginalized when expressing my religious beliefs.
Reported by GetHuman-letzchat on Dienstag, 25. Februar 2020 22:32
Hello, my name is Lisa. I need assistance from your technical department regarding my account. I am puzzled about how photos from my cell phone are being posted to my account, as I have never uploaded any photos from my phone to Facebook. The discovery of private photos on my account that were apparently uploaded from my phone by my 19-year-old son has left me quite startled. I attempted to delete the photos from my phone but found it impossible. When I tried to remove them from my laptop, I couldn't locate them. This inconsistency worries me as the photos are visible on my phone but not on my laptop. Kindly contact me on my cell at [redacted] so we can resolve this issue promptly to ensure no one else sees these photos, especially before any important interviews. I would appreciate your prompt assistance. Thank you.
Reported by GetHuman4397230 on Mittwoch, 26. Februar 2020 00:52
I have had an account since [redacted] and I can verify some of the posts on my profile with the corresponding dates. Due to differences in the name on my official documents compared to my Facebook name, I am willing to provide my ID or passport for verification. Changing my name would be a year-long process. I assure you that I am not using a fake account; my real name is Leen, while my Facebook name is Lynn, including an old family name not yet updated on my documents. Despite sending my ID and passport, my account was still disabled with no response. Feeling hopeless, I created another account and confirmed it directly with my Swedish ID, only for it to be disabled the next day. I am unsure of the next steps and desperately need to reach out to a Facebook representative to validate my identity. This situation has left me feeling distressed, and I am eager to have my original account reinstated or find a way to communicate with a real person at Facebook to resolve this issue.
Reported by GetHuman-ellebl on Mittwoch, 26. Februar 2020 02:24
I was in the process of sending a direct message to business mogul Gary Vee on Instagram to thank him for inspiring me not to give up on my journey of pursuing a career in professional boxing when my Instagram and Facebook accounts suddenly got disabled and locked me out. I am concerned because my accounts are linked, and I feel like I was spreading positivity in a negative world. If I unintentionally violated any guidelines, I apologize and would like a second chance to have my accounts reactivated. Many people have been inspired by my story, and I hope to continue motivating others to pursue their dreams.
Reported by GetHuman-jonnkrey on Mittwoch, 26. Februar 2020 03:22
I have received multiple violations over the past six months, resulting in being banned three times for repeating the same comment. One instance was a harmless joke on a friend's post about a wine bag, where I jokingly said it would make someone look like a "white trash douche." Another was on a female friend's post discussing dating troubles, where I made a general comment about men being stupid pigs. None of the participants were offended, and these comments were made before Facebook's updated policy. I feel frustrated by the lack of clarity in the policy and the inability to get any assistance from Facebook's help center. It seems impossible to defend or explain myself, and I hope for at least a response, even a negative one, to acknowledge the situation.
Reported by GetHuman4397763 on Mittwoch, 26. Februar 2020 06:08
I am frustrated that I was reported for defending myself on Facebook. I made a comment, and a lady responded by invalidating my point with a false, generalized statement. Even after I clarified that my comment only applied to "some," she resorted to calling me names and insulting me. I refrained from responding in a disrespectful manner but merely suggested we end the conversation maturely. Despite this, Facebook banned me from commenting. I feel unjustly treated as I was the one being attacked, not the aggressor. It is infuriating that Facebook sided with the bully in this situation. This is not acceptable to me.
Reported by GetHuman-habarraz on Mittwoch, 26. Februar 2020 14:41
Dear Facebook Team, I have been using Facebook for over 10 years under the name Julius Ayaton Roman and have enjoyed chatting with friends. I have always used my real identity and have not impersonated anyone. My Facebook account is essential for my tutorial business, which supports my family, and holds precious memories. Sadly, my account was mistakenly disabled by your security system. I have submitted my government-issued documents for your review. Please reactivate my account promptly as it is crucial for communicating with my family. I abide by all Facebook terms and conditions. Your help in resolving this matter would be greatly appreciated. Best regards, Julius Ayaton Roman
Reported by GetHuman4398778 on Mittwoch, 26. Februar 2020 14:52
I am reaching out because I am feeling extremely stressed. My Facebook account was hacked shortly after I posted my birthday photos on February 20th. The hacker changed the recovery email, so when I request a recovery code, it goes to the hacker's email instead of mine. Fortunately, they have not altered the content on my page yet. My Facebook name is "NeNe Dreamss" and my page does not contain any inappropriate content. I go by NeNe Dreamss on Facebook, where I am a gospel artist. I am seeking assistance in recovering my account, as it is very distressing to potentially lose 10 years' worth of uploaded photos and recent birthday content. I am African American, residing in Calgary, Alberta, Canada, and work as a nurse. You can confirm my profession on my Facebook page under "NeNe Dreamss." Any guidance on how to recover my account and prevent future hacks would be greatly appreciated.
Reported by GetHuman-nehemie on Mittwoch, 26. Februar 2020 18:52
Hello, I had an account on Facebook linked to the email address "[redacted]" My name is Ali Shaikh, and my date of birth is October 25, [redacted]. Today, when I attempted to log in, I discovered that my account had been disabled. I am trying to understand the reason behind this and would appreciate your assistance in reactivating my account. Regards, Ali Shaikh Email: [redacted] Date of Birth: October 25, [redacted]
Reported by GetHuman4400305 on Mittwoch, 26. Februar 2020 20:15
I successfully changed the password for my mother's account, Marcella Perl, which inadvertently affected another Marcella Perl account and also Marcie Perl, the only one she uses. I want to deactivate the extra Marcella accounts created by mistake. Now, when trying to log in, I keep receiving a message stating, "Cannot connect to server. Check date and time settings and try again." Could you please remove the extra Marcella Perl accounts linked to the same email as Marcie Perl? Also, provide guidance on how to make the apps work again on all three Kindle Fire devices. While I managed to log in to the Marcie Perl account, the other two devices indicate issues with date and time settings. Even though we did not alter the date and time settings, changing the password seems to have impacted all three devices. Since I did not request a password change for the Marcie Perl account, I initiated it through the unintentional Marcella Perl account with the aim of deleting or deactivating the extra accounts. I am struggling to access my Marcie Perl account on all three Kindles. Your assistance would be greatly appreciated, as I am elderly and unsure about how to resolve this matter.
Reported by GetHuman4401078 on Mittwoch, 26. Februar 2020 23:56
Hello, I'm Jennifer Nowak. I'm reaching out for assistance as I am in a difficult situation amidst a divorce. My ex-partner has taken my phone and altered the passwords for my email, phone, and Facebook accounts. Sadly, Facebook is my sole means of communication currently through my daughter's tablet. I'm hopeful you can aid me in regaining access to my previous account. I am willing to provide any necessary information such as messages, comments, or any details you may require to verify my identity. I have created a new email, [redacted], and phone number, [redacted], but I urgently need access to my previous account linked to Jnowak1819@gmail. Your help would be greatly appreciated in this challenging time. Thank you for your support.
Reported by GetHuman4401211 on Donnerstag, 27. Februar 2020 00:43
During my 3.5 years in prison, my ex gained access to my Facebook account and changed the password. The trouble is, the email I initially used is now deactivated, and I don't have access to the phone number tied to it for the two-step verification. I need assistance in regaining access to my account under the name Crystal Dawn Sipe. My ex, whose information is provided, is currently using it: [redacted], [redacted].
Reported by GetHuman-critjone on Donnerstag, 27. Februar 2020 01:57
Last night, while chatting with my girlfriend, my message thread started sending random emojis on its own. I initially thought it was a glitch, but after a while, my girlfriend pointed out the unusual behavior. Upon checking, I noticed it was sending irrelevant stickers and numerous "I Love You" messages, ending with an unsettling "*Messanger Bot Leaves*." Worried, I tried to change my password as advised, but it was too late. Unfortunately, I can't access my Facebook email or the phone numbers associated with my account for recovery. Despite various attempts, even considering deactivating my account, I've been unable to regain control. I seek assistance as both my girlfriend and I are anxious about the situation. Hacking incidents like this are distressing, and I hope for a resolution soon. Thank you for taking the time to review my issue.
Reported by GetHuman4401795 on Donnerstag, 27. Februar 2020 05:45
To Whom It May Concern, I am the Facebook user (Mickey Ha) writing to address the disabling of my Facebook account. Upon investigation, it seems that my account might have been disabled due to not displaying my authentic name. I acknowledge this error, as my nickname is ‘Miki’ but friends often playfully call me ‘Mickey’, and my real name is ‘Cheng Lai Ha’ with occasional references to ‘HaHa’. I altered my name and profile picture to partake in a game of ‘Truth or Dare’ with friends, leading to Facebook’s requirement to wait sixty days before changing it back. Consequently, my account was disabled today. I take full responsibility for breaching the policies and assure you that it will not recur. I kindly ask for your assistance in restoring my account as it holds numerous cherished photos and memories. My Facebook email is ([redacted]), and I guarantee the use of my correct name moving forward. I eagerly await your response. Warm regards, Miki Cheng
Reported by GetHuman4401883 on Donnerstag, 27. Februar 2020 06:50

Help me with my Facebook issue

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