Hello my name is jasmine. My Facebook will not allow me to access it. I tried resetting...

GetHuman4380676's Recover Hacked Account issue with Facebook from February 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4380676 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4380676's own words
Hello my name is jasmine. My Facebook will not allow me to access it. I tried resetting my password but it I can’t receive a code through text. I have tried multiple times. The account is under the name Jasmine Rose, and the phone number on the account is my cell phone number **********. I tried to use friends to get back into my account but I don’t think I have trusted contacts set up yet. And I don’t have an email on the account yet either. I just created the account yesterday.

GetHuman4380676 did not yet indicate what Facebook should do to make this right.

How GetHuman4380676 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman4380676
Feb 20th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 218072 others
0 customers following this

Timeline

GetHuman4380676 started working on this issue
Feb 20th 8:20pm

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