I had my phone stolen last week and had to disable it and get a new phone.*This phone w...

GetHuman4375281's customer service issue with Facebook from February 2020

Help with my Facebook issue
Before contacting them, items GetHuman4375281 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman4375281's own words
I had my phone stolen last week and had to disable it and get a new phone.*This phone was the only device I had used to access FB. Now that I have a new phone I can no longer access FB as my FB account was linked to an old phone number I had in the past which I can no longer remember and it was linked to that only and not my email. Can you please assist me with recovering access to my FB account? Its sad enough that I've lost over * years of memories of my kids etc as it wasn't linked to iTunes or iCloud but now I can't even access my account with all the memories on there and get in contact with my friends who now can't get in touch with me as I have no contacts and no FB. Cant you please help me resolve this and get back into my FB.**Kind regards, Liz*(Betty Jane) on FB

GetHuman4375281 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman4375281
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 219363 others
0 customers following this

Timeline

GetHuman4375281 started working on this issue
Feb 19th 11:29am
GetHuman4375281 shared this issue with friends on Facebook
Feb 19th 11:30am
GetHuman4375281 indicated the issue is not fixed yet.
Feb 19th 10:14pm
GetHuman4375281 indicated the issue is not fixed yet.
Feb 19th 10:14pm
GetHuman4375281 indicated the issue is not fixed yet.
Feb 19th 10:42pm

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