A few months ago my account was hacked and someone changed my password. So now I can't...

GetHuman4373185's Recover Hacked Account issue with Facebook from February 2020

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4373185's own words
A few months ago my account was hacked and someone changed my password. So now I can't get into my account because I don't know the password. I've tried various fixes through Facebook, but the last message I got was that my password was changed * years ago (not correct) and I had to gain access through my old email address. Since I moved * years ago and have a different email provider now, that isn't possible either. I'd really like to reactivate my Facebook account, if possible, rather than open a new one. Can anything be done to help me get into my old account?

GetHuman4373185 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman4373185
Feb 18th, 2020 - 8 months ago
Seen by 4 customers so far
Similar issue to 219964 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman4373185 started working on this issue
Feb 18th 7:03pm
GetHuman4373185 confirmed the issue is fixed. Hooray!
Feb 19th 2:00am

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