Facebook Customer Service Issues

Archive 1251

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1251. It includes a selection of 20 issue(s) reported February 17, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Facebook blocked my account after I defended Melania Trump against disrespectful comments. I believe in free speech and feel my First Amendment rights are being violated. I urge Facebook to unblock me. I stand by my beliefs as an American Republican and conservative. I want to express my opinions without facing censorship. Kindly reinstate my account.
Reported by GetHuman4367280 on Monday, February 17, 2020 1:56 AM
I have attempted to create a Facebook account three times. Initially, I mistakenly entered a false birth date, but I uploaded genuine identification and personal photos. Despite subsequent registrations with accurate information and photos, both accounts failed verification and were closed. I did not engage in any illicit activity, yet my accounts were still blocked. It seems Facebook may perceive my details as inaccurate or suspect me of having multiple accounts. I reached out to them for assistance, but received no response to my inquiries or explanation letter. The information provided in my last attempts was entirely truthful. I rely on accessing a prominent learning expert's content on Facebook and require assistance with this issue. Your help would be greatly appreciated.
Reported by GetHuman4368029 on Monday, February 17, 2020 10:40 AM
After switching to a new phone, I transferred all my data but forgot to update my email on Facebook. Now, I can't access my account as the verification code is being sent to an old phone number and email that I don't have anymore. Despite filling out a recovery form and sending a photo of my passport as ID proof, I haven't heard back after 3 days. I've been able to log into Messenger but Facebook won't send the code to my new number. I'm okay with creating a new account, but I really need to keep the newborn photos of my children in my current account.
Reported by GetHuman4368244 on Monday, February 17, 2020 1:01 PM
I have a Messenger account created with a phone number that is separate from my recent Facebook account. I accidentally used the same phone number for both accounts, and now I can't access Messenger even though I can log in. Each time I try, I'm prompted to confirm my phone number, but I keep getting an error message saying it's incorrect. Even when I try to update my number, it still doesn't work. I've contacted Facebook, but I'm unsure if it's the right email, and I submitted reports of my login issue using four different email addresses on 02/16/20 between 6:00-7:00 AM. I have important messages and contacts in my Messenger account, so I'm eager to regain access.
Reported by GetHuman-teresean on Monday, February 17, 2020 1:08 PM
I am experiencing ongoing issues with my Facebook account being impersonated despite being in my real name. The trouble began when someone approached me about verifying my account with a blue checkmark and swindled $1,[redacted] from me along with a copy of my passport. When I requested a refund, they threatened to close my account and falsely report me for identity impersonation using the copy of my passport. Facebook has repeatedly shut down my account, reviewing my harmless and comedic posts every time, only to reinstate it after verification. Despite my attempts to submit my passport, driver's license, and other identification documents for the past week, my account remains inaccessible. Even creating a new account proves futile as I am required to upload a photo of myself, which results in immediate deactivation. I am at a loss and seeking assistance with this matter.
Reported by GetHuman-kasebmah on Monday, February 17, 2020 2:05 PM
My Facebook page got disabled. I tried to send my ID to prove it's me, but the page to upload it is not working on my PC. I used another computer to submit it. In case you didn't receive it, I also mailed my IDs. This issue started on Valentine's Day when I wanted to wish my son and his wife a happy Valentine's Day on their page. I created a new page named Lois Valentine, thinking I needed one to access theirs, but I now understand it was a mistake. If possible, I would like to regain access to my old page, delorisannvalentine. I apologize for any confusion and assure you it won't happen again.
Reported by GetHuman4368489 on Monday, February 17, 2020 2:37 PM
I recently acquired Salvatore Italian Restaurant Pizza and Subs on May 23, [redacted]. The business page is currently linked to the previous owner's personal Facebook Page, Vito C. Despite several attempts to contact him, he mentioned he couldn't delete the page due to having another administrator. To rectify the situation, I created a new page named Salvatore Italian Restaurant and Pizza New Tripoli associated with my Facebook Page, Doug K. Some posts were mistakenly added to his page instead of mine. Although I proposed marking Salvatore Italian Restaurant Pizza and Subs as permanently closed, the page still requires deletion.
Reported by GetHuman4368900 on Monday, February 17, 2020 4:22 PM
I have been attempting to reset my password on Facebook by submitting my ID multiple times. Unfortunately, it appears that my account has been temporarily blocked, and I am unable to regain access. Each time I click on the link sent to me via email from Facebook, I encounter an error message. Furthermore, when I try to request a verification code to verify my identity, nothing occurs. Another error message pops up, stating that I have tried too many codes and to attempt again later. I am in need of assistance to resolve this issue. My Facebook account is linked to the email [redacted]
Reported by GetHuman4370238 on Monday, February 17, 2020 10:24 PM
My account has been hacked, making it impossible for me to access. The hacker changed the login email and the account name from Lishh Flexx to Perta Sundova, now using [redacted] I have valuable saved pictures on the account, but most importantly, the hacker is sending vulgar messages to my friends and family, pretending to be me. This situation has me extremely worried. I have tried the online help without success and the contact numbers are unresponsive. Please assist me in stopping these inappropriate messages and actions. I have screenshots of the messages and even a clear photo of the person who has taken over my account, violating the terms of service and potentially committing identity theft. Your prompt help is greatly appreciated.
Reported by GetHuman-lishfle on Monday, February 17, 2020 10:24 PM
I have had my Facebook account for over 12 years without ever violating their rules. Recently, I encountered an issue where I tried to repost a picture after Facebook had initially taken it down for review. Despite receiving a message from Facebook stating it was fine to post, I continued to have the post removed multiple times, leading to my account being disabled. I have reached out to Facebook customer service several times, even sending my passport ID for verification, but have yet to receive a response. Despite contacting Mark Zuckerberg and trying to call their phone number, I have not been able to speak with a live person or get my account reinstated. It seems like no one is willing to help me resolve this misunderstanding with Facebook.
Reported by GetHuman4364081 on Tuesday, February 18, 2020 3:22 AM
I am Deepak G. When attempting to log into my accounts, an error message states that my Instagram account, deepak_g_07, is disabled due to violating community rules. This has resulted in not being able to access my Instagram, Facebook, or PUBG accounts. This issue started after I lent my phone to a friend for over 2 hours. Upon receiving it back, I couldn't sign in, and my friend didn't provide any helpful information. I require access to these accounts as my Instagram is linked to Facebook and PUBG. Losing access means losing touch with many friends and jeopardizing my progress in PUBG, which is very important to me. I seek assistance from Facebook/Instagram to regain access to my accounts. I am unaware of the cause of the disablement and urgently request the restoration of my accounts as they are vital to me. I hope this situation is understood, and I plead for the return of my accounts. Email: [redacted] Please respond promptly. The retrieval of my accounts is crucial to me.
Reported by GetHuman4371353 on Tuesday, February 18, 2020 9:21 AM
Dear Sir/Madam, I am writing to address an issue with my Instagram account. The account associated with the username _srikanth_chowdary has been disabled due to a video violation that was sent by a friend without my knowledge. I have valuable personal data on my account and use it for premium services on various apps, which I am now unable to access. The email linked to both my Instagram and Facebook accounts is [redacted], and the phone number connected to both accounts is +[redacted]30. I kindly request the reactivation of my accounts as I assure you this will not happen again. I apologize for any violation of terms and conditions. Your prompt assistance in reactivating my accounts would be greatly appreciated. Thank you.
Reported by GetHuman4371375 on Tuesday, February 18, 2020 9:35 AM
My ex, Britanny G. from Detroit, Michigan, has posted legal documents regarding my custody battle on her page. She copied and posted these documents, which you deemed illegal, under her pictures. This behavior amounts to bullying and exploitation. Please address this issue promptly as it has escalated significantly.
Reported by GetHuman-tkawona on Tuesday, February 18, 2020 11:48 AM
I accidentally entered the wrong birth date on my first Facebook account, but later used genuine personal information for the other two accounts. Despite providing real details and photos, my last two accounts were still blocked during verification. I did not engage in any illegal activity, and I believe Facebook may suspect me of providing false information or having multiple accounts. I reached out to them without any response. I genuinely need access to follow a prominent education expert on Facebook and ask for assistance in restoring my account rather than having it arbitrarily frozen.
Reported by GetHuman4371957 on Tuesday, February 18, 2020 2:31 PM
I encountered an issue while trying to sign up for a business account on your platform. The sign-up page did not clearly state that a personal account must be created first. Due to this misunderstanding, my attempts were disabled, creating a frustrating experience. There seems to be a lack of support options, making it difficult to resolve such issues promptly. After researching on Bing, I found an email contact to address this matter. As "EWGuy," I faced difficulties with the sign-up process and the lack of transparency regarding account requirements. Despite providing verification such as my US Passport, both my personal and business account attempts were disabled, and I am currently unable to proceed. It is vital for companies to offer adequate support for new users to ensure a positive onboarding experience. I hope this feedback helps enhance your sign-up process and support services for future members like me. Sincerely, Dave Hood (EWGuy Productions)
Reported by GetHuman-ewguy on Tuesday, February 18, 2020 3:44 PM
I believe a family member's account was hacked, leading to a scam that has compromised my own account. The scammer changed the associated email and phone number, locking me out of my account. They are now targeting others on my contact list. They promise a grant to lure victims into a scam for money. The phone number listed on my account is [redacted], and the Gmail address begins with "l" or "I." I feel violated by this invasion of my privacy and urge for swift action to stop them. I maintain an account under the name Jennifer Frake-Stinger with the email [redacted] My old phone number [redacted] is inactive, and the current one is [redacted]. Immediate assistance is greatly needed to address this urgent matter.
Reported by GetHuman-yamamama on Tuesday, February 18, 2020 6:47 PM
I am having trouble logging into my Facebook account under the name Lareine Ken because I no longer have access to the original email address and phone number linked to the account. This has made it very difficult to gain access to my page. I have tried various methods without success, and I rely on my page daily. The email address associated with the account is [redacted], but I no longer have access to it. Please reach out to me at [redacted] for further assistance. Additionally, I have another account named "rainbow ministry" which is linked to the same email. It is a religious organization. I would appreciate any help in getting both of these accounts back. Thank you.
Reported by GetHuman-mardonli on Tuesday, February 18, 2020 10:03 PM
I have been experiencing the same issues as on February 4th, [redacted]. Nothing has been resolved yet. My name is Kim L. My Facebook account, Kimberly Potrament Lathrop, was hacked along with my Messenger on January 26, [redacted]. Since then, I haven't been able to access my Facebook. Someone is using my account and cellphone number to scam and spam my family and friends. My uncle, Rick Potrament, reported that there is suspicious activity on the account. The impersonator is sending strange messages claiming I won $[redacted],[redacted], which is not true. I would never do that to anyone. I am upset and requesting all Facebook accounts associated with my name, cellphone number, and date of birth to be deleted. I live in Portland, but my family is in Minnesota. I am disabled and only visit them once a year. My son, Bruce L., also received these odd messages on his account. Please address this matter promptly so I can use Facebook and Messenger again. Thank you.
Reported by GetHuman4329044 on Wednesday, February 19, 2020 4:45 AM
I set up a business account for 3Clicks Digital LTD, my London-based agency where I am the sole owner and director. The Business Manager account was established in [redacted] with business_id=[redacted][redacted]. However, I am encountering an issue as my personal Facebook account, [redacted], only has employee access, and the Business Manager Admin account [redacted] has been deleted by Facebook. This predicament has resulted in being locked out of my Business account, preventing me from working with my clients. The Business Manager holds three years of historical data and is linked to several client pages and ad accounts, all of which I have lost access to due to the lack of admin rights for [redacted] To rectify this, the ideal solution would be to transfer the Business Manager Administrator privilege from the nonexistent [redacted] Facebook account to my personal account, [redacted] I am willing to provide any necessary documents such as identification and business formation records. Your prompt attention to this matter is greatly appreciated as this situation is negatively impacting my business.
Reported by GetHuman-patibal on Wednesday, February 19, 2020 6:32 AM
Hello, my partner recently received a message from a friend on Facebook informing us that my partner had won $[redacted],[redacted]. They provided a link to a lady's Facebook page to claim the money. After messaging her, she requested a deposit. Shortly after, my partner's account password was changed, and his family received the same message from his hacked account. Despite trying to recover the page, the hacker removed the email linked to the account. We reached out to the person who claimed the page for $[redacted]. I have saved screenshots of the conversation for reference.
Reported by GetHuman4374935 on Wednesday, February 19, 2020 6:59 AM

Help me with my Facebook issue

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