Facebook Customer Service Issues

Archive 1249

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1249. It includes a selection of 20 issue(s) reported February 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook Ads account has been disabled. I am requesting a reactivation after acknowledging my misuse of the policy on branded goods. I have thoroughly reviewed the advertising policies, understood my mistake, and commit to compliance going forward. I kindly ask for a review of my account to consider reinstating it. I am willing to adhere to all guidelines and policies, and on Instagram, I will utilize the branded content tools properly after reading and understanding their functionalities. I would appreciate prompt attention to my request. Thank you, and God bless.
Reported by GetHuman-sanyucol on Friday, February 14, 2020 1:15 PM
I would like to confirm that the Facebook accounts linked to the email addresses and phone numbers listed below belong to me and can be verified if needed. Currently, I am not using any of these accounts, and due to this, I am unable to create a new account. Some accounts have been disabled by Facebook, while others have been deleted by me. I am requesting that any active or inactive accounts associated with the provided information be permanently deleted from Facebook. Here are the details: Phone Numbers: +[redacted]1 +[redacted]9 +[redacted]9 Email Addresses: [redacted] [redacted] [redacted] [redacted] I have raised this issue previously but have not received a satisfactory resolution yet.
Reported by GetHuman4359952 on Friday, February 14, 2020 1:57 PM
I've been experiencing a restriction on my artist account for over a year now, preventing me from boosting any posts despite adhering to guidelines. Each time I try to promote, it gets declined due to perceived nudity or suggestive content, which is not present in my art. My content revolves around music, but due to this limitation, my engagement and reach have significantly dropped, impacting my business. I'm unsure how to address this issue. Any suggestions on how to proceed?
Reported by GetHuman-harrylud on Friday, February 14, 2020 3:15 PM
My account is currently disabled, and I kindly request the opportunity to adhere to all community guidelines moving forward. I assure you that any violations will not recur. This account is important to me as it connects me with friends and relatives solely through Facebook. Additionally, my Instagram account is also reliant on it. I respectfully ask for one last chance. Losing access would greatly impact my ability to stay in touch with loved ones.
Reported by GetHuman4360312 on Friday, February 14, 2020 3:40 PM
I reported a page and several posts that clearly show and involve dog fighting, but the reports were dismissed by the platform. I even had a professional review the posts with no action taken. Recently, my comments were flagged as spam when I was trying to educate someone on preventing dog attacks from mistreated dogs. I provided links for proof and facts, but I was temporarily banned from commenting in groups. It seems biased to ban me without properly reviewing the situation. If this is how easy it is to silence someone, I might start reporting more.
Reported by GetHuman4360358 on Friday, February 14, 2020 3:53 PM
Dear Facebook Customer Support, I am reaching out for assistance with unlocking my account. Recently, I have purchased new iOS devices, and since then, I have been locked out of my Facebook account. This has been quite frustrating as I own three iPhones and one iPad. My Facebook name is Dee Chlebowska (Miami Pro). The email associated with my account is [redacted], and you can contact me at [redacted]6. I have repeatedly tried to upload my driving license to verify my identity, but my attempts have been unsuccessful. I have a significant number of friends listed on my account, at least [redacted]. Any help you can provide to regain access to my account would be greatly appreciated. Thank you for your assistance. Sincerely, Dee
Reported by GetHuman-maddoxi on Friday, February 14, 2020 4:39 PM
When using Facebook Messenger to select a picture to send, there is a gallery where your photos are stored. I am curious about the name and location of this gallery. I want to manage the photos available there to avoid spending hours searching through Google Photos for a single picture. How can I access and control which photos are in this dedicated gallery within the application?
Reported by GetHuman-bsatone on Friday, February 14, 2020 4:49 PM
When I receive updates from Messenger, the news feed update includes a link to read further. However, upon clicking the link, it redirects me to a webpage on Facebook (i.facebook.com) and then opens a blank window, preventing me from accessing the actual story page. This issue is occurring on my iPhone 11 with firmware version 13.3.1. I used to be able to read the news feeds without any problems. I reached out to the creators of the stories, but they mentioned it might be a Facebook issue.
Reported by GetHuman4360623 on Friday, February 14, 2020 5:01 PM
A few years back, I signed up for Facebook using my previous email. Recently, I updated my email address. After not using Facebook for some time, I am now facing verification issues upon login. When I request verification through email, my old email address, which I can no longer access, is shown. Unfortunately, I did not set up any Facebook contacts for identity confirmation.
Reported by GetHuman4360810 on Friday, February 14, 2020 5:49 PM
Hello, I am reaching out because I recently had a concerning experience with a fake account on your platform. The person behind the account, Bhel Cashimiro, pressured me into recording a naked video during a chat. Afterward, they attempted to extort $[redacted] from me, threatening to share the video with my contacts if I didn't comply. Although I contacted [redacted] for guidance, they advised me to report the account to Facebook. Unfortunately, I had already deleted my original account, but I managed to preserve the chat as evidence. Hence, I created this new account to inform you about the situation and request the immediate closure of the fake account.
Reported by GetHuman-haohaonj on Friday, February 14, 2020 6:55 PM
I was signed out of my Facebook account and when I tried to sign back in, it said my password didn't work. Upon checking my email, I found out that my primary account had been changed. I tried to secure my account, but the verification codes are being sent to the other account, which I no longer have access to. Whenever I try to recover my account, all information is being sent to an alias account created by Microsoft in [redacted], which I cannot remember the password for. This alias account was originally set up for my nephew's Xbox account. I contacted my nephew, and he tried to retrieve the information as advised by Microsoft. What steps should we take to regain access to my account?
Reported by GetHuman4361288 on Friday, February 14, 2020 8:16 PM
My daughter and her friend opened an account, but she won’t tell me the password. They are communicating with my ex, who has a history of inappropriate behavior towards her. She is only 14, and he is 30. She has my old house phone number and emails. I suspect they might be using pseudonyms or usernames in Japanese or just his name Brian Wiebe. His emails are [redacted] and [redacted] I need help deleting the account or gaining access to it to gather evidence for legal action. I'm worried that he may have shared illicit content of them online, but authorities say I lack evidence. Please assist!
Reported by GetHuman-yunaandm on Friday, February 14, 2020 8:52 PM
My Facebook account was memorialized, leaving my late husband's name, Rob Stansberry, on the profile. I, however, am still alive. Despite efforts to change the profile name, it remains as his. We shared the account, which can be verified easily. I never had my separate account. The account holds no memories, friends, or photos of mine. I've provided various proofs like IDs, marriage certificate, and photos to no avail. There's already a memorial page for him created by his sister, who I suspect requested the memorialization due to our strained relationship.
Reported by GetHuman4361726 on Friday, February 14, 2020 10:34 PM
I am experiencing issues with my Facebook account. I have lost access and cannot reset or retrieve the 6-digit code to change my password. The system indicates that my password was recently changed, and I am unable to log in even after following the help center's instructions. My account is under the name Bethlyn GEE, with phone number [redacted] and the email [redacted] I am also having trouble logging into Messenger. I am seeking urgent assistance with this matter.
Reported by GetHuman4361754 on Friday, February 14, 2020 10:46 PM
Hello, I have been experiencing significant difficulties recently with verifying my identity through photo requests, leading to my accounts being repeatedly disabled and facing long wait times. I am participating in the Ad Breaks program and would like to continue using it, but the ongoing verifications are hindering my ability to access Facebook consistently. Despite providing my genuine ID card for verification, my accounts keep getting disabled. I am seeking a permanent solution to this issue to eliminate this ongoing struggle and ensure seamless access to Facebook without encountering these challenges in the future.
Reported by GetHuman-clindy on Friday, February 14, 2020 11:11 PM
I had to create three accounts sequentially due to being locked out. I'm currently locked out of the third account unsure of how many I have. Facebook requested my ID, but they are not the FBI. I reluctantly joined Facebook solely to connect with friends in Greece. Please return one account to me or delete them. I can find alternate ways to communicate, so I'm not inclined to provide my ID unless necessary. As a Public Official, I have concerns about this situation.
Reported by GetHuman-ageliki on Friday, February 14, 2020 11:13 PM
I currently have nearly [redacted] active pages that have always been in good standing, with a perfect quality control track record over the past decade. Unfortunately, due to a trademark issue with a company I collaborate with, some of my pages were taken down. However, after communication with compliance, they retracted the takedown and the pages were restored. Strangely, the usernames of the pages were removed, hindering their traction. Despite this resolution, my access to manage pages, create new ones, and run ads has been restricted. I have made several attempts to reach out via email, even compliance reached out again questioning the account status, but I have not received any responses. This situation is perplexing as I have never encountered any problems with my business manager or ad account. I rarely run ads, and my account has always been flawless. This ongoing issue is causing me a great deal of frustration, especially since the pages were reinstated.
Reported by GetHuman-innogo on Saturday, February 15, 2020 12:03 AM
I have been asked twice this week to verify my identity and reset my password. Despite receiving security codes, I'm still being asked to verify my identity repeatedly. I use only one computer, and when I try to verify my comments, they are not recognized. Now, I'm locked out and have exceeded my 1-hour comment time. The only options given to recover my account are using another computer or seeking help from friends, which is not something I will do. I'm considering closing my account, but I can't even access it to do so. The assistance provided has been unrealistic and unhelpful. My account email, [redacted], has been the same for a long time. I am frustrated with this situation and don't understand what is happening.
Reported by GetHuman4362163 on Saturday, February 15, 2020 2:09 AM
My account has been disabled. I find one of the Facebook policies frustrating - the requirement to provide a phone number for verification. I tried to temporarily lend my account to someone else, but I couldn't proceed as I needed to verify it with my number, which was already linked to another account of mine. Can't I use the same number for multiple accounts owned by me? My account got disabled, and I'm upset about not being able to verify it successfully. I hope my account can be reactivated promptly. I want to ensure that my authenticity as a real person with a genuine identity is acknowledged.
Reported by GetHuman4362588 on Saturday, February 15, 2020 7:10 AM
Hello, I am Apu J. On February 5th at 9:59 PM, I posted a video that triggered a copyright notice. Unfortunately, I have limited knowledge about copyright laws and unintentionally took incorrect actions, leading to my account being disabled. I am sincerely requesting for the report to be removed from my account and for it to be reopened. I assure you, I will promptly delete the video and be more cautious in the future. Although Facebook mentioned the disabling was temporary and set to expire after three days, my account remains restricted. Report Notice no.: [redacted][redacted] Email: [redacted] Phone Number: [redacted] Thank you.
Reported by GetHuman-janaapu on Saturday, February 15, 2020 8:23 AM

Help me with my Facebook issue

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