Facebook Customer Service Issues

Archive 1246

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1246. It includes a selection of 20 issue(s) reported February 12, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
There have been troubling incidents involving alleged gang members affecting various departments in the state and Fresno County. It appears that individuals, including Roberto E. H., might be involved in unauthorized activities, such as monitoring homes and potentially coordinating thefts. The situation involves concerns reaching back to the 60's regarding family members Armando S. R. and his spouse, who are reportedly linked to gang activities. The gravity of hacking, theft, and other unlawful actions, including exploitation of vulnerable individuals, is alarming. It seems imperative to address these issues promptly to ensure safety and prevent further harm. Technology advancements may be crucial in safeguarding against unauthorized access and data manipulation. Remaining vigilant is advised given the complexities of these circumstances.
Reported by GetHuman4353433 on Wednesday, February 12, 2020 5:05 PM
I am the owner of Sunshine's Flea Market of NW Florida located in Cottondale, FL. We have been operating for less than a year, mainly relying on word-of-mouth through Facebook. I manage two groups where I regularly update customers on our available inventory. Despite only posting new items once or twice a week, I have recently been blocked on multiple occasions after sharing updates, possibly due to excess Christmas greetings back in December. This unexpected blocking is negatively impacting our business and potentially risking its closure. The restriction not only affects my business but also hinders the vendors whose products I showcase in my posts. I urgently request to be unblocked and seek clarification on any policy violations to rectify the situation. I am willing to discontinue posting in any group that no longer welcomes my updates, although I have not been informed of such issues by any group. It is crucial to identify and address the root cause of these blockings to sustain our business effectively.
Reported by GetHuman4353524 on Wednesday, February 12, 2020 5:29 PM
Our account was hacked a few months ago after sharing our email address with someone promising ad revenue. Despite making the person only an Analyst, we lost control of the page. We attempted to rectify this by changing passwords and enabling two-factor authentication, but woke up to find the situation worsened with the business page also compromised. We are seeking assistance to regain control of our accounts, remove the hacker's information from the business page, and prevent any future breaches.
Reported by GetHuman4353761 on Wednesday, February 12, 2020 6:20 PM
Hello, Hi there, I'm writing to report that my account was compromised and subsequently deleted on February 12, [redacted]. Upon attempting to log into my Instagram account, I was unexpectedly logged out and informed that my account had been removed for violating their guidelines. I assure you that I have not engaged in any misconduct. This account holds four years' worth of valuable data, including academic information, which I urgently need to retrieve. I kindly request your assistance in recovering my account promptly. Thank you for your attention to this matter. Best regards, Sameer R. Email: [redacted] Phone: [redacted] Username: sameerr_99
Reported by GetHuman-sameerc on Wednesday, February 12, 2020 7:00 PM
I am unable to post comments on the video section of Facebook Lite for the past two days. I have reported the issue to the Facebook Help Center. Please assist me in resolving this matter so that I can interact on the video section as usual. I am a long-time user of Facebook, and it is important to me to have the ability to express myself through comments. I would greatly appreciate your help in enabling me to post comments on the video section of Facebook Lite. Thank you, Joydip.
Reported by GetHuman4341485 on Wednesday, February 12, 2020 7:28 PM
I need help removing several profiles where someone is impersonating me and being extremely abusive. I urgently request that all my profiles be deleted immediately. My ex-girlfriend, Myra K. from Lochgelly, Scotland, is pretending to be a friend of mine, making threats, and causing distress. This situation is escalating, and I fear for my safety as I struggle with mental health issues. It's crucial to stop her, as she has hacked into my friend's phone. I will involve the police if this issue is not addressed promptly.
Reported by GetHuman-deanhynd on Wednesday, February 12, 2020 7:44 PM
I have clearly communicated my request. Someone is aggravating me by falsely accusing me and spreading rumors. I deleted my Facebook account as I only had one, but I kept forgetting the password. Please consider my poor mental health before taking your next action, as I am requesting the immediate deletion of all my profiles. If not, I will involve the police to have it done. The name associated with the account is Myra Kirk, located in Lochgelly, Scotland. Please take action promptly. Thank you.
Reported by GetHuman-deanhynd on Wednesday, February 12, 2020 7:52 PM
I woke up for work at 4 am on Monday to find out my Facebook account was disabled. I have been a long-time user and never received any warning. I tried reaching out to Facebook but have not received any response regarding why it was disabled. Facebook is essential for me to stay connected with my games and high school friends. As I never post anything inappropriate, I suspect my account may have been hacked. I am eager to regain access to my original account. Can someone assist me with this issue?
Reported by GetHuman4354201 on Wednesday, February 12, 2020 7:56 PM
I am experiencing issues with my Facebook ad manager as it is not displaying the data properly. People are being kicked out of groups without valid reasons by the admin. I need assistance in deactivating my brother's personal and professional Facebook accounts on his behalf. My blog has been blocked on Facebook for several weeks, preventing me from sharing posts. My genuine Facebook account was unjustly disabled, cutting me off from my family and contacts. I respectfully request the unblocking of my website URL on Facebook. Someone is repeatedly reporting me for community standards violations, causing unnecessary disruptions. I have been inexplicably blocked from sending messages on Messenger until Friday at **:** pm. I kindly request the unblocking of my Facebook account. I forgot my Facebook password and cannot access my account; seeking help in recovering it. I am unable to comprehend the instructions to upload my ID for verification. Requesting assistance to reinstate my Facebook ad account following a policy violation. I am seeking support to change my page name on Facebook. I urgently need my ad account to be reactivated. My account was erroneously reported due to a hacking incident, and I need help resolving the issue.
Reported by GetHuman-imdadwaf on Wednesday, February 12, 2020 8:21 PM
I am experiencing issues with my Facebook ad manager as it is not displaying data properly. Admins are randomly removing people from groups without cause. I would like to deactivate my brother's personal and professional Facebook accounts on his behalf. My blog has been blocked on Facebook for a few weeks, preventing me from sharing my posts. My genuine Facebook account was mistakenly disabled, cutting off communication with my family. I need assistance in recovering my ad account on Facebook. Someone is repeatedly reporting me, affecting my standing within the community. I have been blocked from messaging on Messenger for unclear reasons. Please help me unblock my Facebook account. I have forgotten my password and cannot access my account. I am having trouble changing my page name on Facebook. I need support in reopening my ad account. My account was mistakenly reported by someone who hacked into it.
Reported by GetHuman-imdadwaf on Wednesday, February 12, 2020 8:23 PM
My phone got hacked, and my email [redacted] has a security lock from Google. I can't get the recovery codes to work, and I haven't received a link for recovery. I want to change the password and switch the email to [redacted] The initial hacked email was [redacted], and now my [redacted] is also being hacked. After a factory reset on the phone, it only receives voicemails at [redacted]. I have also added a new number [redacted] and the email [redacted] Despite my account showing as active with notifications, I can't access it.
Reported by GetHuman4354506 on Wednesday, February 12, 2020 9:23 PM
I am seeking advice regarding a distressing situation involving my son and his ex-wife, Kasey Wolfe. Despite serving his time for past incidents, she has been posting pictures on social media related to domestic violence, leading to threats against him. My son is currently battling internal cancer, and this public harassment is making his situation even more unbearable. I am considering legal action against all parties involved in this matter. It is my plea that Kasey Wolfe and others cease their actions and allow my son to live out his remaining days in peace. Your support and guidance on this issue would be greatly appreciated.
Reported by GetHuman4354599 on Wednesday, February 12, 2020 9:51 PM
I am repeatedly experiencing an issue that I find perplexing. Initially, I received an odd message from a friend containing a video I was unable to open. The message prompted me to log into my Facebook account, after which I was directed to a fake page devoid of any video content. Subsequently, the same message was sent automatically to all my friends without my consent. Approximately two days later, I received a notification from Facebook indicating that my account had been blocked, necessitating a password change. Today marks the fourth time I have had to change my password, and I have now been informed that I am prohibited from sending messages until Saturday. I would greatly appreciate any assistance you could provide in resolving this issue, especially considering that I have had to change my password multiple times due to this incident. It is worth mentioning that I previously reported the suspicious site housing the purported video, which turned out to be an empty bait page on Facebook. Currently, I am frustrated by the lack of a reliable method to contact Facebook regarding this matter.
Reported by GetHuman-roderikb on Wednesday, February 12, 2020 10:00 PM
I had trouble viewing previous comments, so I followed online advice to log off and then log back in. However, when I tried to log back in, my password wasn't accepted, so I had to reset it. When I finally got back in, everything on my Facebook page was gone except for one group that I follow. I've lost all my friends, groups, saved items, and messages. It feels like I have a brand new account. I really need help getting my original Facebook account with all my connections, photos, and groups back. Can anyone assist me with this issue?
Reported by GetHuman-bobjenke on Wednesday, February 12, 2020 10:03 PM
After a Firefox update, I was logged out of Facebook on my computer, which I mainly use on my phone. I recently reset my password but forgot to update my old email address, which I can no longer access. Facebook requested me to upload identification. I sent a document from their approved list, but received an email stating it was unacceptable without specifying why. I then emailed my ID as requested, but it has been hours and I have not received a response. Currently, I am unable to access the list to retry uploading a different document. I would appreciate any advice on how to proceed.
Reported by GetHuman4354720 on Wednesday, February 12, 2020 10:29 PM
I recently deleted my old Facebook account under the name "Patty Ash" without a profile picture. It mentioned that I have 30 days to reactivate it if needed, but I prefer it to be permanently deleted. My worry is that my current Facebook account uses the same email address, although the username and password are different. I want to ensure that my active account is not connected to the old one in any way. Thank you for your assistance. - Patty Ash
Reported by GetHuman-pattyps on Wednesday, February 12, 2020 11:17 PM
I am unable to log in to my Facebook account on my new phone due to being logged in on a broken phone. I keep getting redirected to my old accounts. I would appreciate it if someone could assist me in logging back into my current account. Here is the necessary information: Name: Marcus Sabatte Facebook email: [redacted] Date of Birth: April 3, [redacted] From: Hollister, CA Current City: Boise, ID Occupation: Owner at Ace Movers I am referring to my most recent Facebook account. Thank you for your help.
Reported by GetHuman-sabatte on Wednesday, February 12, 2020 11:36 PM
Last week, when I tried to log on to Facebook, I received a message saying my account was inactive due to a policy violation. I would never intentionally violate any policies. The day before, I reported a suspicious activity on a friend's account, suspecting it had been hacked. I received a message from the account offering money from a government grant, which I later realized was not my friend's usual way of speaking. I promptly reported this to Facebook and informed my friend of the possible hack. Despite my efforts over the past week, I have been unable to regain access to my account. I am unsure of the specific violation that led to my account being deactivated.
Reported by GetHuman4354958 on Wednesday, February 12, 2020 11:39 PM
I need assistance with turning off ads on Facebook as I am unable to log into my account. I activated two-factor authentication, but the code did not work, and the trusted friends listed were not ones I selected. After several unsuccessful attempts, no more codes are being sent to my phone. I have exhausted all Facebook account recovery options, even submitting my photo ID. However, each time I receive a login password email, I face the same two-factor authentication hurdle. I possess my password and email address; I solely need to disable two-factor authentication for access. It is crucial that I resolve this issue promptly to cease payments for ads without account access.
Reported by GetHuman4355023 on Thursday, February 13, 2020 12:03 AM
I am currently locked out of my Facebook account due to "suspicious activity" and I am unable to receive the verification code on my phone or email. I was in the process of recovering my old account and submitted my photo ID. I was planning to transition this account into a business administrator account. I have recently started offering SEO services through my IT company and would like to manage the admin privileges on my old Facebook business page, as my previous employees who were admins no longer work for me. I am seeking assistance to reach the appropriate technical support at Facebook to address this matter. Thank you.
Reported by GetHuman4355081 on Thursday, February 13, 2020 12:27 AM

Help me with my Facebook issue

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