Facebook Customer Service Issues

Archive 1245

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1245. It includes a selection of 20 issue(s) reported February 12, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my account originally registered under [redacted] Unfortunately, I lost access to that email and had two active Gmail accounts attached – [redacted] and [redacted] My T-Mobile phone number [redacted], required for two-step verification, was lost with the phone. I suspect my account was hacked, which I reported with no response. I am unable to log in on my PC. My current contact number is [redacted], and the email I use now is [redacted] I uploaded several documents including my insurance cards, my son's birth certificate, and my driver's license for verification. I am desperate to regain access to my account and appreciate any help to resolve this matter.
Reported by GetHuman-roseredr on среда, 12 февраля 2020 г., 2:01
I forgot my password, and I typically use my number to log into my account. This time, for some reason, my number isn't working, and Facebook is asking me to log in with my email, which is a Hotmail account that I also forgot the password for. I managed to use the "trusted friends" feature, and they provided me with a code, which was successful. However, now Facebook is prompting me to create a new password and wait 30 minutes to regain access to my account, but I haven't received the link. I've spent a lot of time trying to resolve this. Please assist me.
Reported by GetHuman-khalidd on среда, 12 февраля 2020 г., 2:08
Hello, I am Kasia from the St Leonards Vet Hospital in Tasmania. Recently, a lady left a comment thanking my hospital for docking puppies' tails, which is not a practice we do since it is illegal. This message was likely meant for a different St Leonards Vet Hospital in Australia. I kindly request for this message to be removed to avoid any confusion among my clients. Thank you. Cheers.
Reported by GetHuman-kasiabot on среда, 12 февраля 2020 г., 3:33
Dear Sir, My ID keeps getting disabled on Facebook, and I cannot use the platform. I have tried using Gmail, Yahoo, and my phone number, but still, I cannot access my account. I am unsure of what is happening, as I need Facebook for all my connections. Please assist me in resolving this issue so that I can have a longstanding personal Facebook account. Kindly guide me on the documents needed to rectify this problem and restore my access. Thank you, [redacted] [redacted] [redacted]0 [redacted]2
Reported by GetHuman-jesmin on среда, 12 февраля 2020 г., 4:15
I tried to create a Business page on Facebook, but it's displaying my name instead of my business name, which I don't want. Due to a past incident, I need to maintain my privacy and have only my business name visible. I thought I had successfully deleted the page, but I received an email notifying me that people are still visiting it. Can someone explain how I can permanently remove this page? Your assistance is appreciated. Thank you, Heather
Reported by GetHuman4351973 on среда, 12 февраля 2020 г., 6:14
I am having trouble accessing my secondary account, which I primarily use for interacting with friends without disclosing my real identity. The email associated with this account is [redacted] This account is solely for my online persona, sharing artwork, and updating friends on videos; it is completely separate from my personal life or political views. I strongly disagree with unauthorized interference with profiles unless they are causing harm to other users. I am adamant about not providing my personal information for this account. I am seeking assistance in regaining access to my profile. I am not willing to share my personal details with any company, especially one that has faced accusations of data breaches.
Reported by GetHuman4352035 on среда, 12 февраля 2020 г., 6:49
Hello, I am seeking assistance as my Facebook account has been disabled unexpectedly. I have been an active user for over 5 years and recently faced this issue. Despite following the request to verify my account with a picture, it remains disabled. I value the connections I have on Facebook and would appreciate any help in restoring my account. My Gmail is linked to the account for verification purposes. Thank you.
Reported by GetHuman-mbahchuk on среда, 12 февраля 2020 г., 7:02
I created a Facebook account for my business page using the email: [redacted] I have been inviting people from my old account: [redacted] I also have an account: [redacted] that I no longer use. Can you please unblock me so I can continue with my business activities? I have submitted several profile pictures and images for my business but have not heard back from you. I may have initially misunderstood your request for a profile picture and sent one from my old [redacted] account but then tried to rectify the situation by sending pictures of both profile pictures I have used. Please advise on what further steps I should take. I need to access my business email: [redacted] Thank you for your help, I am willing to provide any verification necessary. I appreciate your attention to this matter. Patricia Cowles, owner of finestkeepers.com
Reported by GetHuman4352134 on среда, 12 февраля 2020 г., 8:08
Hello, I am Robert Rhodes. I am reaching out because my Facebook account linked to the email [redacted] has been disabled. I am unsure of the reason for this sudden deactivation and would appreciate it if someone could follow up with me on this matter and look into reactivating my account. Thank you for your assistance. Regards, Robert Rhodes.
Reported by GetHuman3972212 on среда, 12 февраля 2020 г., 10:40
Subject: Facebook Account Suspension Hello, I have been using my account, ID: [redacted], for the past 10 years without posting any inappropriate content. Unfortunately, my account was disabled recently. I work on a ship, which makes it difficult for me to access my account regularly. Upon returning, I discovered my account had been disabled. I kindly request that you reactivate my account and provide me with the reason behind its suspension. This account holds so many memories for me over the last decade, and I sincerely apologize if unknowingly I have breached any of Facebook's policies. Thank you for your assistance.
Reported by GetHuman4352445 on среда, 12 февраля 2020 г., 11:53
Subject: Appeal for FB Account Reinstatement Hello, my Facebook ID is [redacted] I have been using this account for the past 10 years without posting any inappropriate content. I have been actively using this particular account for almost a decade, cherishing many memories. It is disheartening to see it disabled without any proper explanation. I work on a ship, which makes it challenging for me to access Facebook regularly. I kindly request you to reconsider your decision and reactivate my account. I would appreciate it if you could provide me with the reason for its disablement, as this account has been my sole means of connection for the past decade. I apologize if I unintentionally breached any of Facebook's policies. Thank you for your attention to this matter.
Reported by GetHuman4352445 on среда, 12 февраля 2020 г., 11:58
Subject: Facebook Account Issue Hello, I want to address a concern with my Facebook account. I have been using this account for 10 years without any inappropriate content. I am heavily disappointed by the decision to disable my account. I work on a ship, which is why my activity may seem irregular. Upon returning, I found my account deactivated. I kindly request for it to be reactivated with an explanation for the action taken. This account holds many memories, and it has been my only account for a decade. I apologize if I unknowingly breached any Facebook policies. Thank you for your understanding and anticipated cooperation.
Reported by GetHuman4352445 on среда, 12 февраля 2020 г., 11:59
Subject: Assistance Needed with Disabled Facebook Account Hello, my Facebook ID is [redacted], and I am reaching out to request assistance in regaining access to my disabled account. I have been using this account for the past 10 years without posting any inappropriate content. I have countless memories associated with this account as it has been a genuine profile that I have maintained over the years. I am disheartened by the decision to disable it as I have always been a sincere user. Due to the nature of my work on a ship, I may not access my account regularly. When I tried to log in after a few days, I found that my account had been disabled. I kindly request that my account be reactivated and seek clarification regarding the reason behind its disabling. This account has been my sole means of connection for the past decade, and I sincerely apologize if I unknowingly infringed upon any of Facebook's policies. Thank you for your anticipated assistance in resolving this matter.
Reported by GetHuman4352445 on среда, 12 февраля 2020 г., 12:05
Hello, I have had my Facebook account for almost ten years but forgot my password. While trying to recover it, I also realized I forgot my email password. My email password recovery is unsuccessful, and now my account is suspended. I can't retrieve my photos or access my account. I've gone as far as sending my ID to Facebook in an attempt to regain access, but the confirmation email was sent to my inaccessible email. I feel stuck in this situation. Thank you. Best regards, Tifa
Reported by GetHuman-tifa_hui on среда, 12 февраля 2020 г., 12:47
Hello, I received a notification about someone trying to access my Facebook account and was sent a code to my email for verification. After entering the code and regaining access, I received another alert about another attempted breach. Unfortunately, I am now locked out as the code is not being sent to the right email address. When I try to input this email, it's not being recognized. I have sentimental memories on that account from before my children were born and throughout their upbringing. I am eager to regain access. Please advise on how I can recover it. Thank you, Lisa D.
Reported by GetHuman-ldear on среда, 12 февраля 2020 г., 13:06
A few weeks ago, I recall being logged out of my Facebook account on a Sunday morning and had to log back in. Concerned it was a hack, I changed my password. A week later, I was asked to verify my name, which felt suspicious to me. They requested personal details like my Driver's License Number, credit cards, and bank accounts. To counter this, I uploaded some pictures, which apparently led to my account being locked for review. I am unsure if this is a genuine Facebook procedure or another hack. My username is Earlandlynn Harden, which remains the same from a decade ago. I am eager to resolve this to access Glorious O Delights. Thank you.
Reported by GetHuman-hardene on среда, 12 февраля 2020 г., 14:12
I am unable to access the two-step verification code for my Facebook account. I have already submitted my ID and photos of me holding a sign with a number. Despite trying to submit additional requests, I keep receiving error messages. Can you please assist in removing the two-step verification? My Facebook account contains precious pictures of my late two-year-old son, and due to my security settings, I am unable to view them. My current cell phone number is [redacted], although it was previously [redacted]. Your help in this matter would be greatly appreciated.
Reported by GetHuman-rhodalew on среда, 12 февраля 2020 г., 14:52
Good afternoon, I attempted to log in to my Facebook account and discovered it has been disabled. I tried to send an appeal through the website, but the link seems to be broken. This profile is crucial for communicating with my family, and its removal without warning or reason is troubling. I cannot recall posting anything that violates community guidelines. I have used this account for many years. Could you please explain why it was suddenly deactivated? I would appreciate a prompt response detailing the cause of the account's removal. Thank you.
Reported by GetHuman4353204 on среда, 12 февраля 2020 г., 16:08
Hello, I am Iñaki Fernandino S. I recently discovered that my password was changed without my consent while I was in Madrid. Facebook alerted me via email about this alteration. I've resided in Inverness, Scotland for the past four years. I have been unable to access my account since then. The recovery code or password is being sent to an old email address, [redacted], which I no longer have access to from my teenage years. The email linked to my Facebook account is [redacted] For contact, my phone number is +[redacted][redacted]. I am seeking assistance in recovering my account. Thank you.
Reported by GetHuman4353253 on среда, 12 февраля 2020 г., 16:22
I've been experiencing a frustrating issue with my Facebook account. It keeps logging me out unexpectedly, prompting me to change my password. Even after changing it, I still couldn't log back in. When attempting to receive a verification code via email, it failed to send. I've made multiple attempts to reach out to Facebook for assistance to no avail. Adding my email and phone number didn't help in locating my account either. The lack of a contact number for direct support is disappointing, especially considering I have a business page tied to my account that I can't access. This situation is negatively impacting my business operations.
Reported by GetHuman-jjonesst on среда, 12 февраля 2020 г., 16:27

Help me with my Facebook issue

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