Facebook Customer Service Issues

Archive 1241

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1241. It includes a selection of 20 issue(s) reported February 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing the same issue as on Feb 4, [redacted] when I contacted GETHUMAN.COM. I have sent my state ID to Facebook multiple times without any resolution. The photo on my state ID does not match the pictures on any of my Facebook pages, as I have longer hair, no makeup, and no glasses. As a disabled person, I cannot afford to hire an expert to correct this. All I am asking is for all Facebook accounts associated with my name, Kimberly Lathrop, Kimberly Potrament Lathrop, Kim Lathrop, along with my cellphone number [redacted], date of birth 07/05/[redacted], to be permanently deleted. This will allow me to create a new account to stay connected with my children, aging parents, and sister who live in Minnesota while I reside in Portland, Oregon.
Reported by GetHuman4329044 on Monday, February 10, 2020 6:36 AM
I encountered an issue where my account was compromised, and the hacker changed the associated email to reset the password. To rectify this, I submitted my ID, which was approved, and received a code to reset the password. Now, the system is requesting a code from the code generator, which is only accessible through my Facebook account that I am currently locked out of. I require an alternative method to reset my password and validate my account.
Reported by GetHuman-nancemad on Monday, February 10, 2020 8:32 AM
I received a private message on Messenger from a Facebook contact who requested my mobile number to help them access their account. Unfortunately, I fell for this scam. I even shared two recovery codes. I later discovered that the contact was hacked, and so was I. I attempted to log into my Facebook account on my laptop but found that the password had been changed. Although I received a recovery code, I am currently unable to use it as Facebook informed me that I've exceeded the limit of attempts. How can I regain access to my account?
Reported by GetHuman-bethgr_ on Monday, February 10, 2020 9:08 AM
Excuse me, why am I blocked on Facebook? My last post was two days ago. Yesterday, I was logged out of my account without reason, but I changed my password back. Upon logging in, I discovered I am blocked for 30 days. I didn't receive any warnings or know why this happened. Please lift the block. Messenger is my main way of contacting my family, and they are worried about me not responding. I apologize if there was a mistake, but I mostly post music and promote my Twitch game streaming on my profile, nothing more. There is no hate speech. Can someone provide me with information on this issue and lift the block? Thank you.
Reported by GetHuman-muxi_ on Monday, February 10, 2020 11:13 AM
Hello, I wanted to address an issue I encountered with Instagram regarding the removal of a post from my @bmwtrend Instagram page. The post in question, which was shared on February 8 at 11:30 AM, was removed for alleged violations of Instagram Community Guidelines. Upon reviewing the guidelines, I am confident that my video did not breach any rules. The video showcased a car test where the vehicle failed initially and rolled over, followed by a demonstration of how the test should be successfully completed. It did not contain any graphic violence, hate speech, harassment, bullying, nudity, sexual activity, or copyright/trademark violations. The caption "BMW or Audi?" was merely a comparative question without any malicious intent. I believe my post adhered to all Instagram guidelines, and I request a review to have it reinstated. I am willing to provide the video for further review if necessary. Thank you for your attention to this matter.
Reported by GetHuman-bmwtrend on Monday, February 10, 2020 11:47 AM
My Facebook account with the ID [redacted][redacted] is being blocked every single day, affecting my business significantly as I've invested over $10,[redacted] in ads on this account. It gets blocked and reopened daily without clear reasons provided. I urgently need a permanent solution to prevent these continuous blocks that disrupt my business operations. I am seeking special assistance to identify and eliminate any problematic content or ads that may be causing this issue. Please address this matter promptly and provide a definitive resolution to ensure my business can function smoothly without further losses. Sincerely, Nadeem ud Din
Reported by GetHuman-andeesha on Monday, February 10, 2020 12:37 PM
While managing my Elvis fan page "Elvis Presley - Always On My Mind" on Facebook, I unknowingly violated their policy on impersonation. Facebook subsequently removed the page and later disabled my personal account. Although I understand and respect their regulations now, I am eager to retrieve my personal account. Losing access to it means losing cherished photos and connections with friends that I am unable to reach out to currently. Moving forward, I will refrain from creating pages based on public figures to comply with their guidelines.
Reported by GetHuman4345992 on Monday, February 10, 2020 2:59 PM
I recently received a ban from Facebook for sharing images of lesbian couples kissing. I believe the platform should enforce its guidelines consistently. I have noticed other users posting much more explicit content, such as a partially nude man or a woman engaged in sexual activity, without facing consequences. The lack of equitable treatment in applying the rules is concerning, as it seems like there may be preferential treatment for certain users.
Reported by GetHuman4346199 on Monday, February 10, 2020 3:57 PM
I work at a high school, and I am facing an issue with our school Instagram and Facebook pages. Since Friday, both platforms have been requesting user authentication by sending a code via email. However, we are not receiving these emails in our Yahoo account ([redacted]). We have checked for any filters or blocks but found none, and the trash and spam folders are empty. Despite contacting Yahoo tech support, they claim the problem lies with Facebook and Instagram. Unfortunately, the phone number Instagram is displaying as an alternative for receiving a texted code is incorrect.
Reported by GetHuman4346293 on Monday, February 10, 2020 4:19 PM
I'm having trouble logging into my Facebook account. Earlier today, I tried to log in using my email address, which has always worked before, but now it's saying my email isn't recognized. I tried signing up again with the same email, name, phone number, and password, but now I'm seeing this message: "You can't use Facebook at the moment We're currently reviewing your submission. We're always looking out for the security of our community, so until then, you won't be able to use Facebook."
Reported by GetHuman4346305 on Monday, February 10, 2020 4:22 PM
I hope you are a person and not an automated system. Facebook has unjustly disabled my account after encountering a suspicious user named S.K. who sent inappropriate messages. Despite my innocence, Facebook accused me of violating their policies without providing evidence. I explained my side, but they deemed me unfit to use their platform, refusing to disclose details for "safety and security" reasons. I suspect S.K. orchestrated this, yet Facebook ignored my plea for fairness. It's frustrating how they handled the situation.
Reported by GetHuman4346523 on Monday, February 10, 2020 5:14 PM
The administrator of THE BREED MATTERS shared photos of my nephew, who was injured by a dog, on their page with inaccurate information. This has led to harassment of the parents for their decision to euthanize the dog. Despite multiple requests, ALISON SUZAN JONES, an admin, deleted our comments and blocked us from the page. We have reported this several times, but the post remains visible. Assistance is needed to address this issue.
Reported by GetHuman4346642 on Monday, February 10, 2020 5:42 PM
I need help accessing my account on Facebook. I have submitted my driver's license twice for identity verification, but I have not received any response yet. I attempted to contact Facebook by phone, but I was directed to the online help center which hasn't been helpful. I rely on Facebook for managing school and fitness studio work, so I am eager to regain access to my account promptly. Can anyone assist me with an estimated timeline for this verification process?
Reported by GetHuman-sherelge on Monday, February 10, 2020 6:52 PM
I have been informed that some of my friends have received friend requests from my account, and after realizing it's suspicious, they have deleted them. However, about 5 people have accepted the requests and were presented with a scam investment opportunity, which is not something I am involved in. It seems like my account has been hacked. I am curious to know how the hackers gained access since I do not post pictures or send friend requests; I mainly browse through others' posts. I would appreciate it if this could be stopped. Thank you, Darlene.
Reported by GetHuman-fenskefa on Monday, February 10, 2020 6:55 PM
I am experiencing difficulty posting comments on the video section of Facebook and Facebook Lite. I have already reported this issue to the Facebook Help Center. Facebook is an important platform for me to express myself. Although a similar issue happened earlier today, it got resolved. Perhaps, I may have been too quick. I would appreciate it if suitable arrangements can be made for me to post comments on the video section of Facebook and Facebook Lite. I have been using Facebook for five years. Thank you, Joydip B.
Reported by GetHuman4341485 on Monday, February 10, 2020 7:04 PM
Since [redacted], I have been a loyal user of Facebook, but now I am unable to access my account. Despite uploading a photo of my valid Florida driver's license earlier today, Facebook still has not allowed me to log in. I forgot the password to my recovery email, which I haven't needed for years. I am unable to contact the Facebook Security Department because I can't log in. I would appreciate any help with this issue. Thank you, Duncan M. III.
Reported by GetHuman4347066 on Monday, February 10, 2020 7:22 PM
I am facing issues with someone attempting to hack my Facebook account, despite following the security measures recommended by Facebook. The perpetrator was successful in changing my primary email to an old one I no longer have access to and removing my phone number from the account. I am currently locked out of my Facebook profile and unable to log in as the verification codes are being sent to inaccessible email and phone number. Despite trying the troubleshooting steps suggested by Facebook, all paths lead back to needing access to the email. I have also contacted Facebook security for assistance but have not received any support. I seek guidance on resolving this situation and regaining access to my account. Thank you for any assistance offered, A.
Reported by GetHuman-royseash on Monday, February 10, 2020 7:40 PM
My Facebook account has been hacked, and the phone number has been changed. To add to it, the hacker has included their email along with mine. When I try to reset my password using my email, I receive a 6-digit code. However, upon entering it, I keep getting an error message stating that I have entered the wrong code multiple times and should try again later. Facebook has informed me that my account may have been compromised and has been hidden until I secure it. Even when I attempt to secure it, an error message appears, prompting me to try again. I urgently need to address this issue.
Reported by GetHuman4347149 on Monday, February 10, 2020 7:44 PM
I am facing two issues that I need assistance with: 1. I am trying to download Messenger conversations between my husband and me from May [redacted] to April [redacted], particularly for a legal matter after his passing. However, when I scroll back to that time frame, it is a slow process, freezing around February [redacted]. It would be beneficial if there was a way to download all his messages for sentimental reasons. 2. On our farm page, Beckens' Beginnings, my husband was the administrator, and I was an editor. I now require the role to be changed and become the sole administrator.
Reported by GetHuman4347272 on Monday, February 10, 2020 8:18 PM
My account name is Jamiu Mubaraq. When I tried to log in this evening, I noticed that my account has been hacked by someone named Alfrad Sonia. This has happened several times before, and I have been ignoring it due to lack of time to find a solution. That's all I have to share for now.
Reported by GetHuman-jamiumub on Monday, February 10, 2020 8:57 PM

Help me with my Facebook issue

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