Facebook Customer Service Issues

Archive 1240

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1240. It includes a selection of 20 issue(s) reported February 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been attempting to address ongoing issues with my Facebook accounts. Despite multiple attempts since February 4th, [redacted], through GETHUMAN and submitting my ID three times on the Facebook browser for disabled accounts, the situation remains unresolved. I am Kimberly L., a disabled individual unable to afford professional assistance to address the disabled accounts linked to my name that are sending inappropriate messages to my loved ones. I kindly request that all accounts associated with me, including variations of my name, cellphone number [redacted], and birth date 07/05/[redacted], be permanently deleted. My primary objective is to communicate with my family, especially my son Bruce L. and daughter Leah C., along with my aging parents and sister Melissa K. B. who reside in Minnesota while I am situated in Portland, Oregon. Reconnecting through Facebook and Messenger is crucial for me, especially with my daughter expecting her first child soon. This new grandchild is eagerly anticipated, and I wish to share in this joy through messages, videos, and updates that I am currently unable to access due to the disabled accounts. Restoring my Facebook access is vital for maintaining these connections that are immensely valuable to me.
Reported by GetHuman4329044 on Sunday, February 9, 2020 11:14 PM
I am disappointed in your company due to the circulation of misleading information, such as an altered video of House Speaker Nancy Pelosi. It is crucial to maintain accuracy and credibility in all content shared. As an independent voter, I prioritize voting for the most qualified candidates. At 53 years old, I was aware of the allegations against President Trump, influencing my decision not to vote for him. Recent events, like Roger Stone's trial, reveal concerning interactions between individuals like Stone and Trump. It is concerning how the Trump Campaign seemed to have prior knowledge of stolen emails before they were made public. The dissemination of accurate information is vital in upholding integrity and transparency.
Reported by GetHuman4344577 on Sunday, February 9, 2020 11:47 PM
My Facebook account, [redacted] (Shallabh Singh), has been hacked. The password was changed, and I'm not receiving the reset codes on my mobile number (also [redacted]). I suspect that a Facebook employee managing my account is involved in this. Please investigate and restore my account promptly to prevent misuse that could be a threat to me, others, and even Facebook. Hoping for a quick response to resolve this issue. - Shallabh Singh
Reported by GetHuman4344595 on Monday, February 10, 2020 12:01 AM
My name is Addison H. About 7 years ago, my daughter Katie Marvel-L. passed away at 27. Finding solace in her memorial Facebook page, I recently noticed it had been hacked. Many contents are missing, including hurtful comments about her stepson, whom she loved dearly. Please assist in restoring the deleted content. This has left us heartbroken and upset. You can reach me at [redacted]. Thank you for your help.
Reported by GetHuman4344693 on Monday, February 10, 2020 1:04 AM
My account has been disabled. I received a link offering free items for PUBG, a game linked to my Facebook. After attempting to claim the items and providing my information, my PUBG and Facebook accounts glitched. I was repeatedly prompted to log in and then discovered a login from Indonesia on my Facebook. Despite changing my password, my account was disabled. I've tried to appeal but keep receiving the same response about violating Facebook's rules. I must regain access as my account holds valuable photos, connections to family and friends, and significant investments in PUBG.
Reported by GetHuman-ninjalef on Monday, February 10, 2020 1:17 AM
I am unable to access my Facebook account due to the two-factor authentication code not being sent to my mobile number despite multiple requests, eventually resulting in a message about a limited number of requests over a period. As a teacher, I urgently need access to my Messenger where our graduation plans are stored. I am hesitant to create a new Facebook account as I have been using this one since [redacted]. I implore you to assist me at your earliest convenience. I assure you of my sincerity and good intentions. Thank you for your help.
Reported by GetHuman-capuyana on Monday, February 10, 2020 1:32 AM
I manage a page called ClinicSpectrum for our business, ClinicSpectrum Inc. Unfortunately, the account associated with this page is disabled, so I am unable to log in to transfer ownership or manage the page. I would appreciate it if the page could be transferred to my personal Facebook account, [redacted] To verify my identity, you can confirm that this page is linked to the phone number [redacted].[redacted].[redacted], which is also associated with my personal account.
Reported by GetHuman4344814 on Monday, February 10, 2020 2:17 AM
I set up a Facebook account with my Gmail a while back, but I haven't used it in 2-3 years. Facebook keeps sending notification emails to my Gmail, so I want to delete the account. I have my username and password, but Facebook is asking me to upload a photo ID to confirm my identity before I can log in. I prefer not to upload any more information since I just want to delete the account. Is there any other way to deactivate the Facebook account? Thank you.
Reported by GetHuman-hkhnnhkh on Monday, February 10, 2020 2:23 AM
I am facing a challenging situation with verifying my Facebook account due to password complications and outdated contact information. I have lost access to both my email account and phone number linked to the Facebook account for a few years now. Despite reaching out to Yahoo for support, they were unable to assist in recovering the account due to the extended period of inactivity. I am eager to connect with Facebook to establish my identity through alternative means, such as providing identification, in order to change the email associated with my account.
Reported by GetHuman4344834 on Monday, February 10, 2020 2:27 AM
Hello, I need assistance regarding my disabled Facebook account. The reason for disabling was the rapid sharing of posts from my page, categorized as spam/abusive behavior. Despite using Facebook Ads for business purposes, my account was still blocked. I attempted to log in to rectify this, following the password reset through email and mobile. Although changing the password by email was successful, I encountered an issue with logging in fully without the SMS confirmation. More than 24 hours have passed, and I have not received the required SMS. Upon trying again, I received a message stating I have requested it excessively. The situation has left me feeling stuck, and I am hopeful to re-enable my account soon. I would appreciate any help, as my attempts to resolve the matter online have not been fruitful.
Reported by GetHuman4344835 on Monday, February 10, 2020 2:30 AM
I have been a long-time customer of AT&T, but recently had issues accessing my email account with them. Despite their attempts to resolve the problem, I decided to cancel my account. My previous email was [redacted], and my old Facebook password was bed0829. I have now switched to WOW INTERNET SERVICE, and my new email is [redacted], with a new Facebook password bed0846. I need assistance with updating my profile picture and setting up a new Facebook account with my updated information. Thank you for your help.
Reported by GetHuman4335891 on Monday, February 10, 2020 3:02 AM
My Facebook account got disabled suddenly, even though I haven't broken any rules. I've never been in Facebook jail or had issues, except for one time in the past with a group where I unintentionally used a word against the standards. That was years back, and I was just removed from the group with no further consequences. I've not repeated such mistakes. I attempted creating a new account without success. Facebook hasn't provided any details on my violation. What steps should I take to address this?
Reported by GetHuman4344910 on Monday, February 10, 2020 3:24 AM
In the past two weeks, five of my accounts have been unexpectedly closed down. Regrettably, this has resulted in the loss of approximately 18,[redacted] connections on Facebook. Among those affected, I have also lost ownership of the prominent Tampa Jobs group, which was the largest jobs community in Florida. Despite receiving an apologetic email from Facebook and having one account restored briefly, it has once again been disabled. Upon attempting to create a new account, it was promptly deactivated. I am uncertain if these actions are a result of internal procedures or possibly a competitor maliciously reporting my accounts. It appears evident that fraudulent activities are occurring. I am seeking guidance on how to directly contact a representative from Facebook to address this concerning matter.
Reported by GetHuman4344970 on Monday, February 10, 2020 4:07 AM
I received an email alert about an attempted password change early this morning. I promptly reset my password but faced issues when trying to log back in. The system requested a code to be sent via email and SMS, but I couldn't access the original email linked to my Facebook account. Although the message claimed the code was also sent via SMS, I did not receive it through that channel either. Unfortunately, I am currently locked out of Messenger and my account, making it impossible to retrieve the necessary code to regain access. I rely on my account for work and urgently need to regain access during this busy week.
Reported by GetHuman-lizhair on Monday, February 10, 2020 4:11 AM
Hello, My name is Paul P. and I am facing an issue with my Facebook advertising. Despite my efforts to comply with Facebook policies, my ad account was disabled while trying to make changes to an ad for approval. I seek guidance on rectifying this situation so I can resume advertising within policy guidelines. I have completed the Blueprint course to better understand these policies and aim to direct individuals to a free webinar online. I would appreciate the opportunity to discuss this matter with a Facebook representative over a phone call to address any concerns and find a resolution. Thank you for your assistance and support.
Reported by GetHuman-ppeesker on Monday, February 10, 2020 5:39 AM
A few days ago, my Facebook page got locked, and after receiving a code to unlock it, I had trouble entering it multiple times. The next day, I tried to reset my password, but it didn't work. I ended up creating a new password, but somehow got a new account instead of recovering my old one. I'm really eager to get my old account back rather than having this new one. I would appreciate any help you can provide. Thank you so much for your assistance!
Reported by GetHuman4345073 on Monday, February 10, 2020 5:46 AM
Two days ago, my Facebook account was disabled. My little nephew played online games using my account, and I believe this caused the issue. This account is important to me as I use it to stay in touch with everyone. I have had this account for almost 7-8 years. Unfortunately, I can't recall the password for the email I used to register on Facebook. I attempted to recover it, but the mobile verification failed since I no longer have the same mobile number from years ago. I'm unsure what steps I can take next. Your assistance would be greatly appreciated.
Reported by GetHuman4345085 on Monday, February 10, 2020 5:56 AM
I have a second Facebook account dedicated to keeping in touch with friends who live and work overseas. This account is essential to me, and I am willing to provide necessary documents like my passport or ID to prove ownership if required. I also use this account for business purposes. I do not log in with typical email providers but instead use an email address from Switzerland and Iceland. Unfortunately, my phone was stolen, and I had to get a new one to continue using Facebook. Despite not having access to the email linked to my account or certain login options, I trust that Facebook has enough information like DNS, IP addresses, and MAC addresses to verify my identity. I hope the recovery process can be made simpler, given the extensive information I've provided. I look forward to receiving helpful solutions and feedback to resolve these issues promptly. Thank you for your assistance.
Reported by GetHuman4345095 on Monday, February 10, 2020 6:07 AM
I created a Facebook account a while back and forgot about it. Recently, I tried to make a new account using the same email and got logged into the old one without entering the password. I actually wanted a fresh account, but now my new one is under review after verifying my identity and email. Subsequently, I attempted to adjust my old account to function as my current one, only to get locked out of both profiles. My goal is to regain access to either account and have a Facebook page linked to a specific email.
Reported by GetHuman4345116 on Monday, February 10, 2020 6:22 AM
I need assistance regarding my account issue. Recently, my phone underwent repairs which led to a reset. Upon trying to log into my account, it requires a security SMS to be sent to my phone. Unfortunately, the saved number is outdated. Despite attempting to receive the message via email, the system insists on sending it to the old number. Name: Marc A. Email: [redacted] Old Phone Number: 1-[redacted] New Phone Number: +84 [redacted] [redacted] [redacted]
Reported by GetHuman-marcaras on Monday, February 10, 2020 6:27 AM

Help me with my Facebook issue

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