Facebook Customer Service Issues

My girlfriend in the UK has access to my account, as I live in the Philippines and trust her. However, when she tried to log in from Paris, my account was disabled. I received a notification asking if it was me trying to log in, and since it was my girlfriend's phone, I accepted it. Now, I cannot access my account. I don’t want to create a new one and I am unsure how to recover it.

I recently experienced being repeatedly banned from Facebook for the same violation that was previously overturned on appeal. The bans escalated from 3 days to 7 days and now 30 days, despite the issue being resolved before. I even tried to delete the post, but it seems to have disappeared. I am confused as to why I am facing these bans for a situation that was already acknowledged as acceptable by Facebook. Looking at my support inbox, there are no new violations listed, and I am unable to appeal since I already won the previous appeal. This situation is frustrating as I am being banned without any apparent reason. Any assistance in resolving this matter would be greatly appreciated. Thank you. Alan H.

I received a message on Instagram asking for my phone number and verification codes from someone I believed to be my friend, but it turned out to be a hacker. Fortunately, I was able to regain access to my Instagram account after filing a report. I reached out to Facebook about the situation, provided photo ID, and received an email in Turkish claiming the problem was resolved. However, my account is still compromised, and I am unable to access it. I need assistance in resolving this issue.

I've been struggling to access my Facebook account for the past two days. I forgot the password to my email from [redacted] and had to reset it. Initially, I regained access but was logged out later that same day. Since then, I've been unable to log in using my number, email, or any other method. The email shown under my profile picture for password reset isn't mine. I'm at a loss for what to do next.

Several years ago, I lost access to my Facebook account after forgetting the password and no longer having access to the backup email I provided. Now that I've entered a business relying on Facebook for communication, like their group and Messenger, my inability to use my Facebook account is hindering my business operations. I need help to resolve this as it is crucial for my involvement in the business!

Hello! I would like assistance with reactivating my personal ads account under the name Chastity Michelle, with the ID#[redacted]5. I am willing to remove all previous ad attempts, as I now understand those were not compliant with the policies, and I promise not to advertise anything related to CBD. My ecommerce business is suffering due to the association with assets from my flagged personal account. I do not intend to use this account for ads but I am eager to have it reactivated and completely cleared from my profile. Any help you can provide would be highly appreciated!

Hello, I am facing an issue with my Facebook account. It has been hacked, and the hacker changed my details and enabled two-factor verification. I am unable to receive any verification codes. This has affected my ability to play PUBG as it's prompting me for the code as well. I have already contacted Facebook over 10 days ago but have not received a response yet. Could you please assist me in recovering my account? If you have a contact number for Facebook support, I would appreciate it. I am reaching out from India.

I've been trying to delete my old Facebook account for over 5 years now. The issue is I no longer have access to the email I used to create it nor do I remember the password. I'm concerned about personal pictures on the account leading to harassment. How can I go about removing this account, which is public and causing distress.

Good morning, On the 6th of this month, my Facebook account was hacked. I received an email from Facebook indicating that a unfamiliar number, [redacted], was added to my account. I verified that it wasn't me and changed my password successfully. However, I can't recover my account now because the hacker linked their email, [redacted], to it. When I tried accessing my account from another device, it seems to have vanished. Despite providing my ID and other documents, I haven't received a helpful response from Facebook. I'm eager to retrieve my account as it contains precious memories. Thank you.

My partner and I have recently returned to Facebook after being away for a few months. Upon creating a new account on the platform, I encountered an issue where Facebook disabled my account, labeling it as fake despite it being genuine. Even after uploading a requested photo, the account remained disabled. I found it frustrating that Facebook allows multiple accounts but then disables genuine ones without clear reasons, especially when there are many fake accounts that go unnoticed. I have now uploaded my ID as requested, but I am unsure if it will resolve the issue.

My Facebook and PUBG accounts were hacked on January 24, [redacted]. The hacker disabled my Facebook account and changed the name on my PUBG account. I have been using these accounts for 8 years and they are linked solely through Facebook. Despite contacting Facebook Customer Service and providing all necessary information, my accounts have not been recovered. The hacker is still accessing my PUBG account daily. I urgently need to recover my Facebook account to regain access to both accounts. If this issue is not resolved promptly, I will report it to Cyber Crime. I am extremely concerned about the lack of assistance from customer service. Please contact me via email, phone, or video call to help resolve this issue. My name is Ali Haider, and my Facebook username is "dastan01" with the password "dastan". My email is "[redacted]", and my phone numbers are [redacted]14 and [redacted]24. If additional information is required, please feel free to reach out to me.

I am experiencing an issue with Facebook where a post of mine was reported by a known troll in a large community, resulting in a 24-hour block on my account. The post in question does not violate any policies, and I am frustrated that there is no avenue for me to discuss this issue with Facebook. In the past, I have reported instances of blatant bullying on the platform, only for Facebook to not take action. This situation is impacting my business operations as I heavily rely on Facebook for advertising. I urgently need assistance from a Facebook representative to resolve this matter promptly.

Hello, my name is Anagha. I'm currently facing an issue with my Facebook account. I initially forgot the password and was prompted to recover it either through my email address or mobile number. Unfortunately, due to Aircel shutting down, my mobile number became invalid. Additionally, I couldn't recall the password for my email address, making it challenging to access my Facebook account. I now have access to my registered email address, but I'm still unable to log in to my Facebook account and reset the password. The message I'm receiving states that I need to first recover my email address. Your assistance in resolving this matter would be greatly appreciated.

My company set up an advertising campaign on Facebook. However, all the admins of our company's Facebook page were disabled by Facebook suddenly. As a result, we can no longer operate or use the system. This situation feels unfair. I have already submitted my ID photo for verification, but I have not received a response yet. I used my Facebook account to link to other accounts such as Shopee, Lazada, LinkedIn, etc. How can I regain access to my Facebook account? Assistance needed.

I currently have two mobile numbers and an email address associated with my Facebook account. I receive confirmations codes through both my mobile numbers, but I am unable to proceed past the login page for verification as Facebook is attempting to send the code to an old number I no longer use. I am having difficulty locating the account or profile settings to remove this old mobile number. Could you please provide guidance on how to resolve this issue? Thank you.

I recently got logged out of my Facebook account due to some unusual friend requests that I did not make. After changing my password as prompted and logging back in, I was kicked out again and told I am no longer eligible to use Facebook. I have already sent them the requested ID photos, but have not heard back. This is devastating for me as I have important family connections and cherished photos on there that I may never recover. I need assistance with this urgent situation.

This morning, I woke up and, as usual, tried to log in to my Facebook account. To my surprise, I was prompted to take some security steps because my account appeared suspicious, which I found strange and concerning. After following the steps and uploading my photo, I received a message stating that I can't access Facebook at the moment because they are still reviewing my submission. What's even more frustrating is that this has happened to four of my Facebook accounts, and it has been two days without a resolution. I believe there might be an error on Facebook's end, as I haven't engaged in any suspicious activities or violated any policies. I am hoping for a prompt resolution to this issue from Facebook.

I was about to open my messenger and it suddenly showed "connection timed out," redirecting me to the login page. I was curious why it logged me out as I never log out of Facebook on this phone. When I tried to log back in, my password was somehow incorrect despite multiple attempts to input it accurately. After multiple failed attempts, it seems my account has been blocked. I suspect that someone may have hacked into my account. I even tried to reset my password using my phone number, but the code sent to me did not work when I tried to reset my password. It kept saying it was an invalid code. Now, all my messages and group chats are gone, and I'm unsure how to reach them. Please help me urgently. Thank you.

Hello, I received multiple emails about my deactivated Facebook account being reset, but I did not request this. The email mentions an IP address from Albuquerque, New Mexico, which is not where I am from. I believe this could be a scam. I did not use the provided code as I suspect fraudulent activity. Your assistance in clarifying this matter would be appreciated. Thank you for your attention to this issue. Have a great day. Regards, Cath

I am currently on short-term disability due to a recent car accident, leaving me unable to walk for the next two months. TV is not an option for me, and with no family living with me, my only source of entertainment is my phone and Facebook. Unfortunately, my Facebook account was flagged, and despite submitting all required documents, I am unable to access it. I would greatly appreciate it if my account could be reinstated so that I can stay connected during this difficult time. My username is @Hoon Igan.