Facebook Customer Service Issues

My Facebook account, under the name Shilpa Francis Thekkevayalil, was hacked 2 years ago. Since then, I have been unable to access it and had to create a new account with a different email yesterday. Surprisingly, the old hacked account is still active, causing confusion among my friends from receiving messages that didn't come from me. I kindly request your assistance in deleting the old account 'Shilpa Francis Thekkevayalil' to avoid any further confusion between my old and new accounts.

Hello, I am currently experiencing an issue where the video watch feature is not showing up in the status bar on my account. I have checked the settings, but the option is not visible there either. The status bar only displays friend requests, profile, and groups for my account. Interestingly, when I log into another phone, the same problem occurs. However, when I log into a different account on my phone, the video watch feature appears as usual. I kindly ask for your assistance in resolving this matter. Thank you.

I have been attempting to reach out to Facebook regarding a strange issue I am experiencing on my page. I am unable to view most of the pictures I am tagged in and a lot of posts on my timeline show a message saying that the content isn't available or is restricted. One specific example is that my Mom is unable to tag me in posts, and I cannot view things she posts publicly on her page. It is important to note that she hasn't blocked me, so I am confused by this situation. Can anyone assist me with resolving this matter?

I'm having trouble accessing my Facebook account. It's asking me to confirm my identity with an old phone number that I removed from my account a while back when I got a new number. I can't recover my account via email, which I originally used to sign up. My current phone number is [redacted].

Dear Brothers and Sisters (Facebook Authority), My name is Charles David, but on my Facebook page, it's David Charles. I am from Kolkata, India. My mobile number on my Facebook account is [redacted]. On 01/02/[redacted], my Facebook page was disabled/blocked. I am the rightful owner of my Facebook page. Please assist me in restoring my Facebook page. If I made any mistakes, please forgive me. Your help in retrieving my Facebook page would be greatly appreciated. May God bless you all.

Good evening! I am writing from the Philippines. Our Facebook page, R&E Dogs, was created by my brother, his girlfriend, and myself back in [redacted]. The page is dedicated to all things dogs, and we have always ensured that our content is not violent or cruel. Recently, we received a notification from Facebook that our page has been unpublished due to a post by my brother that allegedly violated Community Standards. We believe the post did not breach any rules or promote anything inappropriate. Can you assist us in recovering and republishing our page? We have important messages and have relied on this page for years. Thank you for your help, and may you be blessed.

After relocating from VA to Santa Maria, CA, I switched from a Cox email account to Gmail. I successfully updated my email address on my original account, but now I'm encountering issues related to privacy and rules violations. My former email was [redacted], and I attempted to update it to [redacted] Despite trying to verify the change by sending my ID, I am unable to proceed.

Someone has been impersonating me, causing my account to be disabled unfairly. My username is livingwithliberty, while the account posting my pictures is sa_rah_167. I have various means of proving my identity, such as its connection to my Facebook. I've been using this account for years to build my photography business. I'm willing to provide my ID for verification. The Instagram help forms have been dysfunctional for a week. Please assist me.

Hello Facebook Team, I am experiencing a significant issue with accessing my old Messenger and Facebook account under the email [redacted] Unfortunately, I have nearly forgotten the password and have been unsuccessful in logging in. My phone, which stored these login details, was misplaced in a taxi in Japan. As this account holds vital communication with my sister and other essential contacts before I return to the Philippines, I created a new account with the email [redacted] However, I used my brother's phone number mistakenly, which he is using for his own account. I apologize for the inconvenience, but I urgently require assistance in retrieving access to my original [redacted] accounts for crucial matters. Both the phone number and email associated with these accounts were on the lost phone, leaving me unable to resolve this on my own. Your help would be greatly appreciated. Warm regards, Janilyn U

Dear Sir/Madam, I am in need of assistance regarding my hacked Facebook account, which has been disabled by Facebook. While playing PUBG, I clicked on a link from 'toPUBG.com' on my mobile, entered my Facebook credentials, and upon logging back in, I discovered that my account had been disabled. I have tried all possible means to recover it to no avail. Unfortunately, my PUBG account is tied to this Facebook account, preventing me from accessing it as well. I kindly request your help in recovering my PUBG account. Thank you. Sincerely, [initials]

Dear Sir or Madam, I am requesting to close a Facebook account that I no longer use. The account belongs to Hema Mojumder and features a profile picture of me wearing glasses, a purple dress, and with a red Airtel sign visible. This account currently has two friends. I also have another active account under the same name, Hema Mojumder, which I wish to keep. Your assistance with this matter would be greatly appreciated. Thank you, Hema Mojumder

I am Callie, the Marketing Coordinator at The Pinske Edge. A few years back, we transitioned from our previous name, Plato Custom Concepts, to our current name, The Pinske Edge. Presently, we actively manage our business page under The Pinske Edge. However, an outdated page still exists under the former name, Plato Custom Concepts, for which we have no login details. We seek assistance in deactivating this old account to avoid confusion regarding our rebranding efforts. Thank you.

This morning, I tried to send a message and was prompted to log into my Facebook account. After verifying my phone and email, I'm still locked out as my submission is under review. Any advice on expediting this process would be appreciated, as I need immediate access to my account. Thank you.

I am having trouble accessing my Facebook account. I forgot my password, and when I tried to reset it, I did not receive the login code on my phone. Despite hitting the resend code option, no code came through. As a result, I am unable to login to my account.

While using my account last night, a pop-up appeared stating that my session had timed out and instructed me to log back in. Upon doing so, I was notified that my account had been disabled. I followed the instructions to complete a form with my name as shown on the account and my ID. After submitting the form, I was directed to check my email for further steps. In my inbox, I discovered 4-5 emails related to account recovery within the past 24 hours. A subsequent email informed me that my account had been permanently disabled due to Facebook standards violations. I have never posted anything inappropriate and suspect that my account was hacked, considering multiple recent attempts to access it. I possess screenshots of the emails received and request a manual review of the ban to demonstrate my ownership of the account and innocence regarding any inappropriate content.

Facebook disabled my account that I've had for nearly 3 years, and they have taken away all my cherished memories, including ones with my late best friend. I sustained a back injury over 5 months ago, confining me to my home where Facebook was my only connection to the outside. Each time I create a new email and try to join again, Facebook disables my account after I send a friend request. The current situation is frustrating. Facebook was meant to unite people, but now it feels impersonal, especially with intrusive advertising violating privacy constantly.

Recently, I faced technical difficulties with my home computer, causing me to forget my Facebook password. Unfortunately, I can't receive password reset instructions as my old email account is obsolete. The correct password for this account is "2nebraska," but I mainly use my purple-themed account. Thankfully, my Facebook on the Android device is working, preserving my recognizable image. Despite the system directing me to [redacted], I prefer to keep my email as [redacted] I ask for password reset assistance via [redacted] to regain access. Kindly advise on the verification process needed.

I have been a dedicated Facebook user for over a decade, and I have always abided by your policies without issue. My Facebook account holds crucial information related to my education and career, making it extremely valuable to me. I trusted Facebook completely and didn't see the need to create a backup. Suddenly, my account was disabled without any prior warnings, and now I am unsure why. I am urgently requesting to have my account reactivated to secure important photos, messages, and other data for at least a week.

My account was compromised this morning, and the password was altered without my knowledge. Despite my attempts to reset it, the email associated with the account is outdated, created in my youth before I had a formal email address. The system prompts me to retrieve a code from trusted friends, but one is also locked out, and the other resides in a different state. My Facebook business account is linked to this email, and I am unable to access it now.

Currently, I've been attempting to set up Instagram shopping on my account. I discovered that it can be done through the "Facebook Business Settings" to connect it to both my Facebook page and Instagram account. Although, after the setup, I encountered a problem when trying to assign Business Manager as the page owner on my Facebook page. It has been several weeks now, and I am struggling to find a solution. I am unable to locate the option to accept our request for access to the page. Can someone assist me with this?