Facebook Customer Service Issues

Archive 1233

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1233. It includes a selection of 20 issue(s) reported February 7, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm experiencing ongoing issues with Facebook repeatedly logging me out of my accounts. Having had to create a new one due to continuous logouts, I'm now being prompted to switch back and forth between the two accounts with the same profile and background pictures. Despite numerous password changes, I still face frequent logouts and am currently locked out of both accounts. Addressing the situation has been challenging since the platform doesn't have my correct email on file. I would greatly appreciate it if my two accounts could be merged, as both are mine and share matching profile information. My name is Dennis Parvu. Kindly resolve this issue at your earliest convenience. Thank you.
Reported by GetHuman4336572 on Friday, February 7, 2020 2:24 AM
I have been in contact with GETHUMAN.com since February 4, [redacted] regarding my hacked Kimberly Potrament Lathrop Facebook page and Messenger. It has been over two weeks, and strange messages and posts continue to be sent, potentially scamming my friends and family. Kindly delete the mentioned accounts and disable the Facebook Messenger for Kimberly Lathrop, created on February 4, [redacted], featuring my business flyer and a photo of me in a maroon dress. Additionally, please remove any other Facebook accounts under my name that I did not create, as they were generated by others during troubleshooting attempts to fix my disabled page.
Reported by GetHuman4329044 on Friday, February 7, 2020 3:09 AM
Following Mitt Romney's guilty vote against the president, there has been a surge of hateful comments directed at Mormons and the LDS Church. I believe that the same consequences should apply to individuals making derogatory remarks about any religion. Those spreading such hate should be placed in Facebook jail for a minimum of 30 days. While some may advocate for a longer punishment or account deletion, my aim is to emphasize that disrespectful comments towards any religion should not be accepted.
Reported by GetHuman4336671 on Friday, February 7, 2020 3:15 AM
I was logged out of my account and cannot remember my password. I filled out the trusted contacts form with the correct information and was supposed to receive an email, but I never got it. I tried to recover it again, but it said I couldn't use an email that was already in use. I used a friend's email, but now I can't enter the trusted contacts code because my account seems to be locked. My account name is Jessica Zamani and my account email is [redacted] Unfortunately, I also don't have access to that email used for my account login.
Reported by GetHuman-jessizam on Friday, February 7, 2020 3:17 AM
While browsing my newsfeed on Facebook yesterday, I was prompted for a code for Identity Verification. I complied and then was asked to submit a photo. Subsequently, I received a message that my Facebook account is under review and inaccessible. I urgently require access as my work contacts are saved there, and my account holds over a decade's worth of data that is crucial to me. I hope for assistance in resolving this matter promptly.
Reported by GetHuman-franzpog on Friday, February 7, 2020 4:28 AM
Hello, I am reaching out to the help center because my Facebook account has been hacked. I am in need of assistance to recover my Facebook account. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman4336804 on Friday, February 7, 2020 4:42 AM
I have been trying to submit my issue about my ad account, but the page is not processing it correctly. I am not sure why this is happening. Hopefully, this platform can assist me. Previously, my ad account was disabled for reasons unknown, but it was reactivated after I filed a complaint. This occurred about 2-3 months ago, and I have not used the ad account since then. However, last week, my ad account was disabled once again. I am unsure why this has happened, as I have not accessed the ad account, yet it was flagged for advertising against Facebook's ad policy. I am seeking assistance to understand what steps to take as I plan to utilize this account for my business’s Facebook advertising. Thank you, Francis C.
Reported by GetHuman4336884 on Friday, February 7, 2020 5:22 AM
I am experiencing recurring issues with my account being disabled. I am seeking assistance to prevent this from happening each time I attempt to create a new account. There seems to be suspicious activity triggering these disruptions. Your help in safeguarding my account's stability would be greatly appreciated. Thank you.
Reported by GetHuman4333304 on Friday, February 7, 2020 6:07 AM
My account was disabled for violating community standards, but I am unaware of the reason or how to address this issue. I have been unsuccessful in reaching anyone at Facebook for assistance. Despite sending my passport for ID verification, I have not received a response. It has been three days, and I urgently need access to party bookings and educational information on my profile. Unfortunately, my email is linked to the disabled account, making it impossible to create a new one. đŸ˜”
Reported by GetHuman4336963 on Friday, February 7, 2020 6:17 AM
My Facebook account name is Bishop Okoye. I've been using the account for many years. Today, I got disabled after clicking on a post about selling Gift cards. My registration number is [redacted]1 and my attached number is [redacted]3. I'm reaching out for help to enable my account once more, as I haven't engaged in any illegal activities on the platform. I understand the terms and conditions and seek urgent assistance to resolve this issue promptly.
Reported by GetHuman-bishopok on Friday, February 7, 2020 6:19 AM
I am facing a significant issue with my Facebook account (Hendrik Dreyer) and my primary email, [redacted] Unfortunately, I have lost access to all the emails associated with my account, making it impossible for me to log in on my new phone. I am willing to provide solid proof of my identity, including photos of myself and my growth over the years, in hopes of regaining access to my account. Despite my best efforts, I have been unable to recover my account after accidentally logging out on my old phone and removing the password. I have tried various recovery methods but have been unsuccessful. While I still have access to my Messenger, I am eager to regain full access to my Facebook account, update my contact information, and set a new password. I created my account at a young age, but I am now 17 years old with updated contact details. Any assistance from Facebook in resolving this matter would be greatly appreciated. Thank you, Facebook (Gethuman).
Reported by GetHuman4337073 on Friday, February 7, 2020 7:46 AM
I am experiencing difficulties recovering my account due to outdated contact information. The phone number linked to the account is no longer in use, and the associated email has been compromised as well. I can access a recovery email at either [redacted] or [redacted] Although I have attempted to create a new account, Facebook flagged it as impersonation. This situation has hindered my ability to manage my page with around [redacted] likes and to run ads on Instagram. My name is Faisal Latif, and I can be found on Instagram as @justfaisallatif. I am a public figure involved in various creative endeavors such as singing, poetry, filmmaking, and YouTube content creation.
Reported by GetHuman-justfais on Friday, February 7, 2020 7:58 AM
I am reaching out today because my Facebook account has been disabled since August. I have been patiently waiting for a response regarding the reason for this action. I sincerely apologize for any wrongdoing and assure you that it will not happen again. Reconnecting with my friends and being able to use Facebook again means a lot to me. Please reinstate my account. My name is Justin U., and my email associated with the account is [redacted]
Reported by GetHuman4337089 on Friday, February 7, 2020 7:59 AM
Hello, I'm Shayla Caré. Lately, I joined Facebook and faced an issue with my name being flagged as fake initially. After creating my account, I was asked to provide a video of my face for verification. Consequently, I got locked out of my account pending review. It's frustrating as I genuinely want to use Facebook. I seek help to resolve this matter.
Reported by GetHuman4337112 on Friday, February 7, 2020 8:12 AM
I am reaching out today as I have been unable to access my Facebook account since August. I am eagerly awaiting a response regarding why my account was disabled, as I am keen to regain access. I sincerely apologize for any mistakes I may have made and assure you they will not be repeated. My only wish is to use Facebook again to reconnect with my friends, as I miss interacting with them dearly. Please consider reinstating my account. The name associated with the account is Justin U., and the email linked to it is [redacted] Thank you for your attention to this matter.
Reported by GetHuman4337089 on Friday, February 7, 2020 8:18 AM
I am Sadiq from Bangladesh. My Facebook account or ID is registered under the name Sadiq Khan with the mobile number +[redacted][redacted]. Unfortunately, I have forgotten my password. When trying to recover it, I did not receive any verification code on my mobile number. I am facing an issue where the verification code prompt appears, but the code is not coming through on my mobile number +[redacted][redacted]. I kindly request assistance in recovering my Facebook password.
Reported by GetHuman-sadiqcho on Friday, February 7, 2020 8:56 AM
I am experiencing an issue with my Facebook account. My name is L.T. and I can no longer access my account because the listed phone numbers are outdated. I have tried to receive a recovery email at [redacted], [redacted], and [redacted], but I have not received any emails. I have also provided my Passport ID to Facebook for verification. The old phone number attached to the account is +[redacted]68. I now have a new mobile number in Cambodia that I can use for verification purposes.
Reported by GetHuman-sir_lign on Friday, February 7, 2020 9:39 AM
Dear Concerned Party, The issue remains unresolved. I have submitted my State ID, social security card, and additional images of myself to Facebook multiple times to verify my identity, with no success. My previous Facebook account under the name Kimberly Potrament Lathrop, including Messenger, was compromised over two weeks ago. There were alterations made to the email address and phone number associated with the account, as well as a password change. Messages and posts were sent from that account without my knowledge, attempting to deceive my family and friends. I am pleading for the removal of that account. I have created a new Facebook page on February 4, [redacted], featuring a business flyer background and myself in a Maroon dress, which I wish to keep. My name is Kimberly Lathrop. Today, February 4, [redacted], I established a new Facebook account bearing my name, Kimberly Lathrop, which was promptly disabled this evening. My daughter, Leah Corneliussen, a trusted contact on my new page, accessed my account to bolster its security. She resides in a different state and is expecting her first child, my grandchild, and wishes to share pregnancy updates on the platform. My son, Bruce Lathrop, is also a trusted contact. I implore Facebook to rectify this situation promptly so that my family, based in Minnesota, and I, residing in Portland, Oregon, can utilize the platform for communication. Please enable video chats, photo-sharing, and posts for us. Sincerely, Kimberly M. Lathrop
Reported by GetHuman4329044 on Friday, February 7, 2020 9:41 AM
Hi Facebook Support, I am having trouble accessing my Facebook account. Earlier today, I was able to use it without any issues and even made a post. However, around 10AM, after breakfast, I noticed that it was asking me to verify my account. The verification code was being sent to my old phone number, which was stolen from me years ago. I thought I had updated my email address and phone number to the new ones which are [redacted] and [redacted]7, respectively. I also have two-factor authentication set up on my account. I have the correct username and password for my account and I can use my new phone number to log in. I was able to reset my password and received the verification code in my new email. But I am unable to complete the process because it still requires the verification code sent to my old phone number which is [redacted]7. Unfortunately, I no longer have access to that number. I really need assistance with this as all my contacts and important information are on my Facebook account. Thank you for your help.
Reported by GetHuman4337243 on Friday, February 7, 2020 9:47 AM
I created a Facebook account more than 10 years ago. Unfortunately, I have forgotten both the password and the email address associated with the account, making it impossible for me to log in. Every time I try to recover my account, I am prompted to use the email for password reset, which I no longer have access to. Despite explaining this, I keep receiving the same unhelpful responses. I have been attempting to regain access for over a year now. I believe a different recovery solution should be offered, like verifying my identity through photo ID, a birth certificate, or another method to prove ownership of the account.
Reported by GetHuman4337276 on Friday, February 7, 2020 10:11 AM

Help me with my Facebook issue

Facebook

Find a list of many popular Facebook questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
How Do I Memorialize a Facebook Page?How Do I Change My Name on Facebook?How Do I See My Facebook Memories?How Do I Reactivate My Facebook Advertising Account?How Do I Report an Underage Facebook Profile?Facebook Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!