Facebook Customer Service Issues

Archive 1230

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1230. It includes a selection of 20 issue(s) reported February 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was chatting with someone when I briefly logged out of my account. Upon trying to log back in, I discovered that they had changed the password and email associated with it, leaving me locked out. Unfortunately, I am unable to seek help to regain access as I do not know which email they used. Regrettably, I had shared my information with this individual while conversing on Instagram, as they had requested to view something. It was a mistake on my part. Now, I am unable to access my account and am concerned about potential further leaks of information.
Reported by GetHuman-addisenb on Thursday, February 6, 2020 3:01 AM
To whom it may concern, The issue remains unresolved. My Facebook page, Kimberly Potrament Lathrop, and Messenger were hacked two weeks ago. An unknown email address and phone number were added to my account with a changed password. Strange messages were sent from that account in late January [redacted]. Please assist in deleting that account. Keep only the Facebook page I created on February 4, [redacted] for my business, with a maroon dress in the background. Please re-enable the Facebook page Kimberly Lathrop created on February 4, [redacted]. Thank you, Kimberly M. Lathrop It's still not functioning. I need to regain access to my Facebook page, Kimberly Lathrop, created on February 4, [redacted], for identity clarification. My family is spread across Minnesota and Oregon, relying on Facebook for communication. My daughter, Leah Corneliussen, a trusted contact, is stressed as she's expecting her first child, my grandchild, and she needs to share photos and videos. Similarly, my son, Bruce Lathrop, another trusted contact, and I rely on Facebook Messenger for weekly video chats. Please resolve this issue promptly. Best, Kimberly Lathrop
Reported by GetHuman4329044 on Thursday, February 6, 2020 3:27 AM
I have two Facebook accounts under the name Silas Guidry. One of them was created when I was younger, but I forgot the password and the associated Yahoo email has been deleted due to inactivity. Hence, I cannot access that account which was under the email [redacted] The other account is my most recent one, but I reset the password due to security concerns and ended up forgetting it. The email linked to this account, [redacted], is also inaccessible. I would like to reset the passwords for both accounts so I can regain access to them.
Reported by GetHuman-silasgui on Thursday, February 6, 2020 4:57 AM
Dear Sir, Recently, a friend sent me a video on Messenger, asking me to forward it to Faiyaz. Following this, my Facebook account got disabled. I want to clarify that I was unaware of any violation and it was solely at my friend's insistence. His name on Facebook is Shaikh Raj, and we have confronted him about this issue. I admit this mistake was made unknowingly, and I sincerely apologize. I request your kind consideration to forgive this error and reinstate my account. I am willing to provide my ID proof if needed. Thank you.
Reported by GetHuman-samirala on Thursday, February 6, 2020 5:30 AM
Hello, I recently had my Instagram account (tscott27_) compromised a few weeks ago but managed to regain control after receiving an email notifying me of attempted changes. However, when I tried to log in the other day, I found myself signed out and unable to access my account due to a password error. During the password reset process, I discovered that the associated email ([redacted]) had been changed without my authorization. I never received any emails requesting permission for this change. I simply want to regain access to my Instagram account.
Reported by GetHuman-travmiga on Thursday, February 6, 2020 5:41 AM
My account has been hacked, and someone changed my password, mobile number, and email address. They are using my Facebook account on their mobile device. I cannot log in because the previous phone number is inactive for two years, so I'm not getting any notifications. My email is also removed, making it impossible to reset the password or access my account. I'd like to delete my account due to these issues. Please assist me in resolving this.
Reported by GetHuman4333246 on Thursday, February 6, 2020 6:28 AM
I recently received a concerning message from Facebook purporting to be from their Help Team regarding a potential post of mine. The content of the message is alarming and appears to be a scam. Subsequently, after expressing my displeasure, I found that my access to the FB marketplace has been blocked. I am now unable to view any items on the marketplace despite trying different locations. Curiously, a friend of mine tested their access and did not encounter any issues.
Reported by GetHuman4333264 on Thursday, February 6, 2020 6:39 AM
Hello, my name is Johnnie Kodayssie, hailing from Zgharta, Tripoli, North Lebanon. Unfortunately, someone created a fake account under the name Jhonny Kodaysie, causing confusion among my friends who reported my genuine account mistakenly. I took a screenshot of the fake account and uploaded it to my real Facebook page, urging my friends to report it. I have already submitted all my information, ID, and photo to try to recover my account. I am seeking advice on what steps I should take next. Thank you.
Reported by GetHuman4333278 on Thursday, February 6, 2020 6:50 AM
I am experiencing repeated account disabling issues. Each time I attempt to log into my Facebook account using my phone number, it is immediately disabled for suspicious activity. I have tried creating accounts through other devices and numbers, but the problem persists. I am seeking assistance to resolve this matter so I can maintain one Facebook account without facing continuous complications. Whenever I try to create a new account, the system indicates that my number is invalid. I want to assure you that I am not engaged in any inappropriate behavior on Facebook. Kindly address this issue promptly so I can continue to engage on social media platforms without interruption.
Reported by GetHuman4333304 on Thursday, February 6, 2020 7:10 AM
Hello, I attempted to log into my account this morning and discovered it has been memorialized. Someone deactivated it because they mistakenly believe I am deceased. A trusted friend, Ali Bongo, informed me via voicemail about this misunderstanding. The situation has escalated to the point where the police are involved. My name is Dan Quay, and I am alive. There has been a misunderstanding due to the Gay Cannibal Army Support Group established last November without my knowledge. I reported it as harassment, but it was not addressed appropriately. This issue is slanderous, and I urge for it to be removed. I want to clarify that I am not associated with the Gay Cannibal Army.
Reported by GetHuman4333310 on Thursday, February 6, 2020 7:14 AM
I need help with my hacked Facebook account. The hacker tricked me into sharing verification codes by pretending to be Facebook support. As a result, my account details were compromised, and the hacker changed my email and phone number. I'm struggling to recover my account, meanwhile, the hacker is using it to scam others.
Reported by GetHuman-dannyuzo on Thursday, February 6, 2020 7:46 AM
I attempted to log into my account under the username "[redacted]" It has been a while since my last login. Although I have the correct username and password, I am prompted to complete a security check. I submitted my driver's license for verification, but the information on the ID does not match what is on the account as I used a different name and birthdate. There is no email address or phone number associated with this Facebook account, but I have all the previous passwords and a friend who is tagged in my photos. I need assistance in recovering access to this account.
Reported by GetHuman-ayupilo on Thursday, February 6, 2020 8:55 AM
Hello, we are the administrators of the SKO-safeguarding kids ONLINE page. Recently, we received an email notification stating that our page is set for permanent deletion by Facebook. The scheduled deletion is supposed to commence tomorrow, and by January 5, [redacted], we won't be able to access the page or any content that was added. We were given a link to cancel the deletion and recover our content, but unfortunately, the main administrator lost access to his personal Facebook account. Consequently, all editors, moderators, and admins were removed as well, leaving us unable to regain control of the page. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman4333459 on Thursday, February 6, 2020 9:12 AM
I am experiencing difficulty resetting my password for Facebook. When attempting to follow the password reset instructions, I find myself stuck in a loop with a message that suggests changing the email address linked to my account. Despite knowing my username and email account password, I can't seem to find the option to reset my password directly. The page only displays a "forgotten account" option which leads me back to the same cycle. I'd appreciate any assistance in resolving this issue. Thank you.
Reported by GetHuman4333522 on Thursday, February 6, 2020 9:55 AM
I'm not sure if this is the right place to ask, but a few years back, I created a duplicate Facebook account with the same email as my main one. I ended up being unable to access the duplicate account due to this overlap. I urgently need help deleting this duplicate account, as it features my real name and contains sensitive information I don't want my family or employers to stumble upon. Can anyone advise me on how to resolve this situation?
Reported by GetHuman-bribesmc on Thursday, February 6, 2020 9:56 AM
I was able to access my account earlier in the morning. Later, when I tried to log in, I was prompted to enter my mobile number to receive a code. Unfortunately, I'm currently traveling and don't have access to a mobile number. I've attempted to reset my password by requesting three codes sent to my email, but each time it takes me back to the mobile number step. I hope you can assist me with this issue as I'm eager to get in touch with my family. Thank you.
Reported by GetHuman-klara_ba on Thursday, February 6, 2020 10:09 AM
Hello, I recently lost a dear friend in a motorcycle accident. We had a special video chat just hours before the tragic event. Is there any way to obtain a recording of this video or even just the audio from the call? It would mean a lot to me to cherish those memories. Additionally, if there are any recordings of our previous calls from the last month when we were in touch frequently, I would appreciate having access to those as well. Thank you for your help during this difficult time.
Reported by GetHuman-shainavu on Thursday, February 6, 2020 10:29 AM
My wife and I have been sharing the same Facebook account since [redacted] under JamesandJaimeGonzalez. It is frustrating that we were unexpectedly logged out last night and are being asked to provide ID to prove our identity. We have created many videos on the account that should verify who we are. This is a new requirement for us, and we are hesitant to share personal information in this way. Please reach out to me at [redacted], Mr. Gonzalez Sr., to help resolve this issue promptly. If it cannot be resolved, we may have to consider creating a new account. Thank you, and have a blessed day.
Reported by GetHuman4333641 on Thursday, February 6, 2020 11:20 AM
My personal account has been disabled and I need it reopened. I have provided all necessary information. Thank you. I attempted to send an identifier, but it was unsuccessful. When I enter [redacted] on my account, I receive the following error: "The email address you entered is not associated with a Facebook account. Please enter an email address associated with the disabled Facebook account." Account Information: Name: Batdongsan nhadat Login ID Number: [redacted] Email: [redacted]
Reported by GetHuman-infobat on Thursday, February 6, 2020 12:34 PM
I made a mistake by trusting someone with my Facebook login details. This person changed my account login information, and now I can't access my own account. I have been threatened with blackmail if I don't pay money. I have tried reaching out to Facebook for help, but I haven't had any success in recovering my account. I created a new account, but I cannot find my previous one named Esther Tarowera with a profile and cover picture. My previous account used my phone number +[redacted]81 for login. I need help locating and deleting my previous account.
Reported by GetHuman-tarowera on Thursday, February 6, 2020 12:41 PM

Help me with my Facebook issue

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