Forgot my password and I have been trying to get into my facebook account for months no...

GetHuman4329731's Can't Receive Code to Reset issue with Facebook from February 2020

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The issue in GetHuman4329731's own words
Forgot my password and I have been trying to get into my facebook account for months nothing seems to work. Facebook security had me change my password a couple of times before, and that's when all this stuff about changing my password came about. I was told that I might of been hacked so I was told to change my password and identify myself. I chose to do so by identifying my friends on my page. and they sent me some pictures of different people on my page to identify so they could make sure it is really me. I'm Terry Amos born ********. I can't remember my facebook password because of all these different changes. My Google account password has never changed and I never had a problem with it before. I wish I could say the same about my facebook account. Facebook said we will send you a code that did not work for me either, and when you put that *- digit code in they say now pick a new password and when you do that it requires the code that was sent. And when you put that code in it's always the same thing, it says you have a incorrect code when in fact this is the * - digit code they sent to you. I hope that you can help me with this problem..

GetHuman4329731 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman4329731
Feb 5th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 230273 others
0 customers following this

Timeline

GetHuman4329731 started working on this issue
Feb 5th, 2020 9:17am
GetHuman4329731 indicated the issue is not fixed yet.
Feb 5th, 2020 2:35pm
GetHuman4329731 indicated the issue is not fixed yet.
Feb 5th, 2020 3:09pm