Facebook Customer Service Issues

I purchased an Oculus Quest for Christmas, and everything was working perfectly. However, I am now encountering an issue logging into my account. The message I receive states: "Your Account Has Been Disabled For more information, or if you think your account was disabled by mistake, please visit the Help Center." Go To Help Center The account [redacted] is associated with my Oculus, and I am becoming frustrated as I am unsure why it was disabled. Please resolve this matter promptly. I have been dealing with this for a few weeks now, and I would appreciate your assistance.

I am perturbed by the backlash I received on a Fox 5 post regarding Colin Kaepernick feeding the homeless on Super Bowl Sunday, where I expressed doubt about his intentions. The comments quickly turned personal, accusing me of racism and even targeting my religious beliefs. The situation escalated, leading me to delete the post. I am puzzled as to why my comments were flagged but other offensive remarks were left untouched. I fail to comprehend why certain comments are allowed to remain while others are taken down. Despite Facebook's supposed safeguards, I am left wondering why racist or religiously offensive comments are not consistently removed.

I manage a business account where I share my blogs related to behavioral therapy, human sexuality, and couples counseling. Recently, FACEBOOK has been mistakenly blocking my content once again. Despite previous communications with them, the issue continues. My work doesn't contain any nudity, yet it is consistently being blocked. It's frustrating to see other content with explicit nudity go unchecked while my educational posts face this ongoing problem.

I run a business called Knoelsoasis that focuses on couple counseling. As a blogger and Behavioral Therapist specializing in Human Sexuality, I share helpful blogs on my website to support couples. Despite not having any nudity in my content, Facebook keeps blocking my posts. I believe my content complies with their guidelines, as I had a similar issue in January which was resolved after contacting Gethuman. Facebook even confirmed that my content followed their rules back then. I am facing the same problem this February, and I am frustrated with the ongoing blocks. I urge Facebook to cease blocking my content as it is not violating any rules.

I'm having trouble joining groups as a page. When I try to select the page I want to join as, it only shows options like Massachusetts Imperial Syndicate, Bristol-Plymouth USBC Bowling Association, The Tenth Board, and Southeastern New England Bowling Tournaments. Pages like Bowlingfans.com, Brockton High School Alumni Association, Northeast Amateur Tournament, Brockton Athletic Hall of Fame, and AXS Tournament Series are missing from the list, and I have roles on these as well. I've reported the issue, but it hasn't been fixed yet. I really need to be able to join groups as the Brockton High School Alumni Association page.

On February 1st, my Facebook account was hacked, leading to unauthorized access to my PayPal account. The hacker used my PayPal to make purchases on Facebook, linked to an old Hotmail account I no longer use. The individual in control of my account goes by the name Hoang Dat. I have already notified PayPal about the situation regarding the 10 unauthorized transactions made on Facebook. Despite informing PayPal on February 2nd and having the payments pending, they claim I will need to pay for them and request a refund later. My attempts to remove my card from PayPal have been unsuccessful due to the pending payments. I have taken the step of contacting my bank to halt any further unauthorized transactions. Any assistance on this matter would be greatly appreciated. Regards, SK.

My friend lost his phone, so he used my phone to access his account. He logged into the Messenger app, and now when I try to switch back to my account, it's asking for a code from my code generator. I'm not logged into Facebook on any app currently. It suggests using a known browser, but all browsers on the phone should be known. I know the password, have access to the phone number on my account, and the email is [redacted] I've sent emails with my driver's license and a picture of me holding a handwritten code. I really need access to my account. Thank you in advance. -SC

Facebook has disabled my account because I go by my first name and nickname "Good Cook". I have already submitted my ID. Please, I kindly ask for your help in resolving this issue. I rely on Facebook and Messenger for my volunteer work providing meals to Veterans. I use my nickname as a tribute to the person who gave it to me before he passed away in [redacted]. My account is not used for political or religious discussions; it is mainly about food, plants, my cat, family, and supporting veterans. I urge you to reinstate my account. Thank you. Mary A., also known as "Good Cook"

My Facebook account got hacked and disabled. Even though I submitted my ID for reactivation, they declined it. Someone made fraudulent transactions using my saved card details on an events page I created. The bank is investigating. I need my account back to access 12 years of photos. I couldn't find a way to contact Facebook since I can't log in - not helpful! It's important for them to know about the breach as it wasn't by me. My email linked to Facebook was also hacked. I just want to speak to someone at Facebook regarding this matter.

I am frustrated by the situation. I was blocked, then told it was a mistake and my comment was posted, but I remain unable to comment in my groups. It is confusing. How can posting an Amazon link in a gifting group be considered spam? If it is against the rules, these groups should not exist on Facebook. This is the second time Facebook has made a mistake, and I am the one dealing with the consequences. As Facebook acknowledged the error, the block should be lifted promptly. I will wait, but not patiently. If the block is not removed by the end of the day, I will seek out the next steps. This is unacceptable.

I created a new Facebook account on Saturday, January 2nd, and added people I knew like family and friends from school. However, when I tried to log in the next day, I was informed that my account had been disabled and that I needed to verify my identity. I promptly submitted a photo of a recent letter from the hospital with personal details to confirm I am who I say I am. It is now Tuesday, February 4th, and I am still locked out without any communication from Facebook regarding the issue. I even uploaded a clearer picture as requested, but I have not received any updates.

Our company's Facebook page, Co-Link General Contracting, is experiencing issues. Our reviews have vanished and the "recommend" button is not visible. Additionally, the option to copy the page link is missing. Despite reaching out multiple times to Facebook's support for help, I have not received any assistance or response. This matter is crucial to our business and livelihood. It would be greatly appreciated if someone could assist us in resolving these problems. Creating a new page would result in losing years of posts and pictures, so we hope to resolve these issues without resorting to that.

I recently purchased an iPhone 11. Initially, I accessed Facebook through the browser, but when I installed the app, I encountered issues with signing in as it didn't accept my password. Feeling confident about the password, I attempted a few variations with no success. Consequently, I decided to reset the password. However, the system claims my email address or phone number is unrecognized, despite having used them for over a decade, including for my Facebook account. Strangely, I can still access my account on all my other devices except for the newly downloaded app on my iPhone. As I heavily rely on Facebook for selling purposes, this situation is incredibly frustrating. Despite trying to seek help from Facebook, I haven't found any resolution yet. Any advice or assistance would be greatly appreciated. Thank you.

My name is Linda Youn. I had a scheduled appointment for 11:30 on a Friday morning to buy a baby swing, but I asked the seller if we could reschedule to Saturday as my daughter was visiting. Unfortunately, the seller gave it away before I could pick it up. I am disappointed but I realize my reaction was wrong. I apologize for calling her names. I will look for items at Goodwill instead. Thank you. Linda.

Hello, I recently noticed that my website link has been blocked on Facebook and Instagram. I believe I may have unintentionally violated their policy by repeatedly sharing the link with my customers. I was not aware this was against the rules. Our website, www.neammochostos.com, is a legitimate journalism site based in Cyprus. The current block is significantly impacting our business, causing us substantial losses. I kindly request assistance in lifting this block. Your prompt attention to this matter is greatly appreciated. Thank you.

I attempted to create a Facebook page for my business, but it displayed a number instead of my business or personal name. I must have made an error during the setup process, resulting in this number display that I can't explain. In an attempt to rectify this, I tried to merge accounts and reached out to support via email to have the number changed to reflect my business name. Unfortunately, my account got disabled in the process. Now, I just want to delete the account entirely. I've created a new page correctly this time and would like to link it to my Instagram account. However, I'm unable to do so because my Instagram is currently linked to the disabled account. I would greatly appreciate any assistance with this situation.

I created a Facebook account many years ago and used it frequently until an ex-girlfriend changed my password, and I haven't been able to access it since. I've created a new account, but I'd rather regain access to my old account with all its photos, memories, and friends. I've tried several times to reset the password, but I also can't access the two email accounts linked to it - one through Yahoo and the other through an old college email I rarely used. I now have a new Gmail account I'd like to connect to the old account. I really want to access my old account, but I can't receive the six-digit reset code sent to the old college email.

When I was younger, I created a Facebook account that I stopped using. Over time, I changed emails and now I can't remember my password or even which email I used for that account. The profile does not have any pictures of me, and the birth date is incorrect. I need to regain access to this account in order to delete it. The information on that account could potentially impact my future career prospects. I understand that without verifying my identity, it may seem impossible to recover the account. If a real person sees this, could you please assist me in retrieving the account or deleting it? This situation is causing me distress, and I don't know what else to try.

Hello, I own a website with the URL www.neammochostos.com. Recently, our website has been blocked on Facebook. Since last Friday, whenever I try to share our URL on Facebook, I receive a message stating that it cannot be uploaded due to a breach of community standards. Our website is a journalistic platform, and we strive to adhere to all standards diligently. I am unsure of the violation we have committed, and I kindly request a prompt resolution to this issue. Thank you.

Hello, I encountered an issue where I had to log in again due to an expired session. Upon login, I was prompted to verify my identity by submitting a selfie. After complying, my account was disabled without a valid cause. Despite multiple attempts to reach out and submit the required documents for verification, I have yet to receive a response from the team. My account, active since [redacted], holds significant personal and professional importance to me as it is linked to various businesses, family, friends, and colleagues. I have shared the necessary documents, including an ID card, university official transcript, and bank statement, to confirm my identity. I am eagerly awaiting a resolution and the reopening of my account. Thank you.