Facebook Customer Service Issues

Hello, my name is Sofía Balp. I'm facing an issue with my 13-year-old account that got reported, and I'm unable to recover it. I was requested to submit a photo of my ID, but the quality was poor due to it being late at night. I can retake the photo and provide it. This account holds many precious pictures of my family and children that I don't have elsewhere. I mainly use the account to reminisce and view old photos. It's been 2-3 weeks since I received the message "you are unable to use this account," and I'm feeling lost without access to it. I kindly request assistance in recovering my account, even if just to retrieve my photos. Thank you.

My account, Lilian R., email [redacted], phone +[redacted]98, was unexpectedly blocked yesterday while trying to log in. I am currently in Vietnam and unable to recover it on my own. Despite changing the password, access remains unavailable. Being abroad, my phone cannot receive SMS for verification, leaving me desperate to regain my account. The inconvenience extends to all three of my devices, hindering my ability to monitor @odomdeserlivre fanpage advertisements. I am eagerly awaiting assistance.

My account was disabled after being hacked. Despite multiple attempts to reach out to Facebook, I have not received any response. I provided a photo of a person whose profile appeared linked to my phone number, and it seems Facebook has mistaken them for me. This misunderstanding has led to my account being disabled whenever I try to sign up again and upload my profile picture. I did not commit the actions of the hacker. I am eagerly awaiting to regain access to my account on Facebook.

I am facing an issue while trying to upload a video on my Facebook page. Every time I attempt to upload, I receive a network connection error message. Despite trying various troubleshooting methods suggested by Facebook such as changing the video format to MP4/MOV, clearing browser cache, and switching connections, the problem persists. The video duration is only 15 seconds. Interestingly, another page administrator in a different location and network is experiencing the same problem. We can upload videos on our personal accounts without any issues. As we seem to be encountering this problem only at the account level, I suspect there might be an account-related root cause. Unfortunately, contacting Facebook for assistance has proven to be challenging, as multiple requests have been made without receiving any response.

I recently came across a hair serum advertisement on Facebook for a product called Hair Salon. Intrigued, I purchased 5 of them from the Ifortisa website about a month ago. However, I started having doubts about the company's reliability and requested to cancel my order. Despite my attempts, they have not canceled my order nor sent the package yet. This situation has been frustrating, especially since I trusted them based on their Facebook ad from a reputable company. I urge you to look into these deceitful practices and resolve this issue to prevent any damage to your reputation. Thank you.

I can't access my old Facebook account because it was blocked. Even after submitting the necessary documents, the issue remains unresolved. The account holds sentimental value as it contains photos of my late husband. I keep getting a message saying I can't access the account until further documents are reviewed, but it's been three years with no progress. What should I do next? Can anyone assist me? Email: [redacted] Thank you, Kathy

Hello! Three days ago, my friend played a prank on me, and I accidentally sent him a video on Instagram that led to both my Instagram and Facebook accounts being deactivated. It was a genuine mistake, not intentional mischief. I have been reporting the issue to Instagram daily and would appreciate an update on the actions being taken regarding my accounts. I am eager to retrieve my old accounts on both platforms, complete with all my data. Please review my past records as I have never breached any guidelines. Your assistance in this matter would be greatly appreciated. My Instagram handle is "ritzee27" and my Facebook name is "Riddhi Bajaj". I am hoping for a positive response regarding the reactivation of my accounts. Thank you.

Dear Sir/Madam, I would like to address the recent report on my comment, which I believe was done by an individual in our country falsely claiming to be a Facebook employee. Unfortunately, this person has been using his supposed authority to help girls with their Facebook accounts only to later steal or harass them. His misuse of fake accounts, especially stolen from girls, led to him reporting my comment. I urge you to reconsider the block as this impersonator is a serious issue in our country. He has a history of police involvement due to his harassment of minors and is likely trying to silence me to conceal his actions. I commit to blocking this individual and avoiding engaging in similar discussions to prevent future conflicts.

Dear Facebook Support, I am reaching out regarding my long-standing account which has been unfortunately stolen due to job phishing. I have been using this account for over a decade, including for work purposes. I am eager to recover my stolen profile as soon as possible. I want to bring to your attention that the primary email associated with my account is [redacted], not the one the thief has switched it to - d******************[redacted] Additionally, my current phone number for two-factor authentication is +[redacted]22. I have reported this criminal activity to the police in Serbia, although their effectiveness in handling such cases is limited. I am counting on your prompt assistance in resolving this matter and restoring my profile. I have attached evidence for your reference, and I am willing to provide any further information you may require to verify my identity. I have always admired Facebook's work and mission, and I trust that you will not let this issue taint my opinion of your company. Thank you in advance for your help. Best regards, Dejan M. +[redacted]22

My account underwent a security review, and I was asked to submit a photo of myself with my full face visible. I complied with this request but unfortunately, my submission was rejected, resulting in my account being disabled. I suspect this happened because I recently created a second Facebook account on the same day my main account was under review. I was concerned about potentially losing access to my main account and wanted a backup. However, I now realize that creating the second account was a mistake and likely led to the disabling of my main account. I deeply regret my actions and understand that I unintentionally breached the rules and policies. I have been using this main account for six years, and it is my only account. I am willing to close the other account and commit to adhering to all guidelines in the future. I sincerely apologize for any inconvenience caused and humbly request a second chance. I assure you that I will comply with all rules and regulations to maintain a positive environment on Facebook. I appreciate your attention to this matter and kindly ask for a response regarding the status of my account.

After resetting my phone, I encountered issues accessing my Facebook account due to 2-step verification, which I wasn't aware of. Despite not receiving any SMS codes after three days and checking that my phone number isn't linked to the account, I'm unable to log in. I also cleared my laptop's browser data, leading to the same code request there. Unfortunately, since I can't access Facebook on either device, I'm stuck without the necessary code. I hadn't saved any backup codes or security keys as I wasn't informed about the 2-step verification status prior to resetting my phone. Need assistance regaining access to my account urgently. How should I proceed?

I recently changed my phone number and now I can't access my Facebook account with the 2nd-factor authentication enabled. This is impacting my business as I can't manage my page or advertise. I still have access to the old number ending in [redacted] but the verification code is being sent to a number I no longer have, ending in [redacted]. Is there a way to update my phone number for authentication purposes?

This is my fifth attempt to reach out to Facebook regarding the closure of my account. I have not violated any terms of service and am puzzled by why my account was shut down abruptly. Today, I stumbled upon my profile but encountered login issues. I urge Facebook to resolve this matter definitively. Failure to address this concern will prompt me to seek legal counsel. For communication, please use my email at [redacted] Alternatively, you can contact me via post at the following address: Margrethe Christina Utkilen C/O Anders Utkilen

I believe my Instagram account was disabled in error, despite numerous appeals being unanswered. Many rely on me as a source of support, which is concerning as I was assisting individuals dealing with suicidal thoughts. Now, with my account deactivated, they might believe I've blocked them, potentially exacerbating their already vulnerable state. I urge for help in reinstating my account to continue providing support to those in need. Thank you.

I have opened and can verify all Facebook accounts associated with the following email addresses and telephone numbers. Currently, I do not use any of these accounts and I am unable to open a new account because of this issue. Facebook has disabled two accounts, and I have deleted the others. I request for all active or inactive accounts to be permanently deleted from Facebook. The information is as follows: +94[redacted] +94[redacted] +94[redacted] [redacted] [redacted] [redacted] [redacted] I have raised this concern previously but have not yet received a satisfactory response.

Hello, my name is Penuka Wijemanna. I have been using Facebook since [redacted] under the profile name "Penuka Wijemanna." This morning, someone hacked my account and changed the account name, email, and mobile number. I am unable to recover it on my own. I have screenshots and can provide any necessary information about my account. It is vital for me to regain access to my account soon. Please assist me in recovering my account. Thank you.

Dear all, I am concerned about my friend whose account was banned. He sent me a video on WhatsApp claiming it was accidentally sent as he was playing PUBG at the time. He kept calling me persistently, so I quickly blocked him. Subsequently, my account got disabled. This is my personal account that I have used on various platforms. Could you please verify if the video ("lovely jaat") was the reason for the ban? I am not familiar with the terms and conditions, and I am worried about the losses I might incur. Please investigate this promptly.

My account got disabled. I'm 56 and not good with computers. I left my computer on, and the kids I was looking after started clicking on the "add friends" button, and I think they added too many, which led to my account being disabled. A friend set up my Facebook page years ago, and now it's asking me to download files, but I don't know how. Whenever there's a problem, I have to ask a neighbor for help. Could someone there manually take over my computer to fix this issue? You can reach me at [redacted]. I'm not familiar with texting, so a call would be better. Thank you, Philip Isbell.

Three years ago, I was requested to verify my account by uploading my ID. Despite several attempts, I continuously receive the message: "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can." It has now been three years, and I am still unable to access my account due to the prolonged "verification" process. I am frustrated by this delay in verifying a simple ID.

I recently experienced a security breach on my personal Facebook account. I reported the issue, leading to the account being disabled by Facebook. Unfortunately, I also had a secondary business page created through my personal account, which I am now unable to access. I am seeking guidance on how to recover access to my business Facebook account. If recovery is not an option, I would like to know how to proceed with disabling that page. The business page in question is Citrus Advanced Carpet & Upholstery LLC.