Hi I'm penuka wijemanna I have use facebook since **** wich is profile name (Penuk...

GetHuman-penukag's Recover Hacked Account issue with Facebook from February 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-penukag may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-penukag's own words
Hi I'm penuka wijemanna I have use facebook since **** wich is profile name (Penuka wijemanna) today morning some one have hacked my account and now I can't find my account some one have chenged my account name and email mobile number also so I can't recover it now can you please help me out get my account back I can give any information about my account I have scren shot also I need to get my account back soon as possible please help me account name Penuka wijemanna Last password was ******** mobile number *** ********* my birthday **********

GetHuman-penukag did not yet indicate what Facebook should do to make this right.

How GetHuman-penukag fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-penukag
Feb 4th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 231048 others
0 customers following this

Timeline

GetHuman-penukag started working on this issue
Feb 4th, 2020 1:12pm
GetHuman-penukag indicated the issue is not fixed yet.
Feb 7th, 2020 3:47am

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