I think my Facebook account has been hacked, and my password changed. Unfortunately, I...

GetHuman-jenhaski's Recover Disabled Account issue with Facebook from January 2020

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Before contacting them, items GetHuman-jenhaski may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-jenhaski's own words
I think my Facebook account has been hacked, and my password changed. Unfortunately, I also no longer have access to the email address associated with my account, as that provider was acquired by Spectrum. So I cannot receive the code that Facebook wants to send to my old email address to reset my password. Facebook doesn't give me the "how can we reach you" page where I can give them my new email address. I'm completely locked out of my account and FB Messenger too. How can I get back in so I can update my email address and change my password? Please help!

GetHuman-jenhaski did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-jenhaski
Jan 21st, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 238252 others
0 customers following this


GetHuman-jenhaski started working on this issue
Jan 21st 3:24pm