Hi, a week ago my instagram account was disabled by mistake. I filled in several forms...

GetHuman-georgig's Recover Disabled Account issue with Facebook from January 2020

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Before contacting them, items GetHuman-georgig may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-georgig's own words
Hi, a week ago my instagram account was disabled by mistake. I filled in several forms, I was sent an email back in which I had to write on a white sheet of paper a code, my name and username. I did this and I sent the picture but I did not receive any response back, neither positive nor negative. I continued many days in a row to complete those forms and send the picture but without success. I have a business account and on facebook but I do not have chat support and I understood that you can help me. I want to ask you to look at my instagram page and see that it is a personal account, very important for me. It is very difficult for me to stop using instagram and I really do not want to break this way of your platform. It is very difficult for me because I have invested a lot of time and money in my instagram account that I will lose At this point.

GetHuman-georgig did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-georgig
Jan 9th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 238972 others
0 customers following this


GetHuman-georgig started working on this issue
Jan 9th, 2020 9:37pm
GetHuman-georgig indicated the issue is not fixed yet.
Jan 10th, 2020 10:09am
GetHuman-georgig indicated the issue is not fixed yet.
Jan 10th, 2020 9:40pm

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