Facebook Customer Service Issues

Archive 1195

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1195. It includes a selection of 20 issue(s) reported January 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have two Facebook accounts under the usernames Fidelia Osy and Osy Mbey, and both are currently disabled. The issue began when an unknown caller instructed me to use a specific code to access my Facebook profile. When I questioned their identity, they threatened that I would lose access to my accounts if I didn't comply. They falsely accused me of engaging in internet fraud, even though I only communicate with family and overseas friends. Despite reporting this to the police, no immediate action has been taken. Although I created new accounts, they were disabled when I added friends from my old accounts. Even when using my daughter's account to search for mine, they appeared nonexistent. As a law-abiding citizen in Nigeria, I appeal for the restoration of my Facebook accounts to maintain connections with my dear friends.
Reported by GetHuman4224204 on الخميس ٩ يناير ٢٠٢٠ ٠١:٥٧
I recently updated my phone number linked to my Facebook account. Unfortunately, the email associated with my account got deleted due to inactivity. Over the past 6 months, I have had to change my password multiple times due to hacking issues. However, I am now facing a problem as I cannot recall my current password. I usually stay logged in on my phone, so I didn't note down the password.
Reported by GetHuman4224229 on الخميس ٩ يناير ٢٠٢٠ ٠٢:٠٦
My name is Daniel Iwegbu, and I created my Facebook account back in [redacted]. Recently, I discovered that my account was hacked, and the hacker changed my password. Sadly, I can't access the email associated with my account to reset the password. Despite my attempts through the Facebook help center, including providing my passport as ID, the hacker is still active on my account. They changed my name to "Daniel Rodeck Schultz" and removed all my pictures, leaving only the original email "[redacted]" intact. I've contacted some friends to unfriend this account. I urge you to close down this hacked account promptly to prevent any further issues or scams. Kindly review the new profile named "Daniel Rodeck Schultz" to see the unauthorized changes. Thank you for your assistance in this urgent matter.
Reported by GetHuman-iwegbud on الخميس ٩ يناير ٢٠٢٠ ٠٢:٠٩
I recently updated my phone number on Facebook, and unfortunately, my account's associated email got deleted due to inactivity. To make matters worse, I've had to change my password multiple times in the past six months due to hacking issues. However, since I usually stay logged in on my phone, I can't remember the current password I set.
Reported by GetHuman4224229 on الخميس ٩ يناير ٢٠٢٠ ٠٢:١٣
My primary email, which I used for my initial Facebook account, has been hacked. Despite the hacker still having access, I am unable to log in. Whenever I try creating a new Facebook page and start adding friends, the system logs me out due to suspected activity. I have not been able to do much before being forced out after adding just a few friends. I disabled two of my accounts for no clear reason. I am seeking assistance to resolve these issues promptly.
Reported by GetHuman4224286 on الخميس ٩ يناير ٢٠٢٠ ٠٢:٢٦
I usually just tap on my picture to access Facebook, but it now prompts me to enter my password. I can't remember my password, and it's linked to an old email, Judy Clinard @Y mail, which I no longer have access to. When I try using either my phone number or another email, it says it's invalid or used by someone else. I'm unsure how to regain access to my Facebook account, as I'm accustomed to simply tapping on the picture to log in.
Reported by GetHuman4224314 on الخميس ٩ يناير ٢٠٢٠ ٠٢:٣٣
My Facebook account was hacked by my daughter, Jennifer Lynn Gauthier, born on March 11, [redacted]. I received a message stating someone accessed my account, which wasn't me. However, I couldn't open the verification link to answer a few questions. The link is not working; I keep getting an error message saying, "something has gone wrong, try again," for the past two days. Can anyone help me with this issue? My name is Karen Eastes, and you can reach me at [redacted] or [redacted].
Reported by GetHuman-kandggau on الخميس ٩ يناير ٢٠٢٠ ٠٢:٤٥
I created a donation account for a non-profit organization, but the person who initially set it up is no longer with the church. The pastor doesn't have the login information, so I'm unable to confirm if the donations are being received correctly. Upon speaking with one of the church admins, I discovered there are three Facebook accounts for Ebenezer House of Prayer in Chicago. I would like to verify which Ebenezer House of Prayer Facebook page my fundraiser is linked to, to ensure it's the correct one. Please provide instructions via email on how to reset the password when the email associated with the account is no longer connected to someone at the church.
Reported by GetHuman4224355 on الخميس ٩ يناير ٢٠٢٠ ٠٢:٥١
In a few days, I converted my Facebook profile to a page, but I made a mistake and now my account is disabled. I have multiple Facebook business accounts associated with it for many companies. I really need my account back as I will lose all my data and friends otherwise. My Facebook name is Woon H. Please explain why you believe the content shouldn't have been removed: It was a mistake trying to convert my Facebook profile to a page, and it's crucial because I have many business links through Facebook ads. Marketing is my main activity, and I use it daily. Thank you. Please confirm that you wish to submit this form: -- Electronic signature: Woon H.
Reported by GetHuman-zuejames on الخميس ٩ يناير ٢٠٢٠ ٠٢:٥٦
I need to add an admin to my Facebook event page for a show on Friday. It is crucial that I have access to add admins. Unfortunately, I no longer have access to the email linked to my account for password reset, which I cannot remember. Yahoo's account key has locked me out with no way to regain access, and they are requesting a hefty fee to recover the password. All I want to do is change my Facebook password.
Reported by GetHuman4224419 on الخميس ٩ يناير ٢٠٢٠ ٠٣:١٤
Within the span of less than 3 months, there have been two separate instances of fake accounts created under my great-grandmother's name. At the age of 87, soon to be 88, it is disheartening to see this happening. She struggles to comprehend the situation and lacks the ability to protect herself. I am concerned about the potential exposure of her personal information and the possibility of these fake accounts exploiting our unknowing family members. I am seeking advice on how we can deter the creation of any more fake accounts under her name.
Reported by GetHuman-eetsa on الخميس ٩ يناير ٢٠٢٠ ٠٣:٤٨
I have been using Facebook since I was around 16 years old, and now I am 21. Originally, I used my phone number as my username. I am currently having trouble resetting my password, as it says my phone number is not linked to my account. I don't remember my password because I have not needed to use it with the picture sign-in option. My name is Tamara Jean on Facebook, and I am located in North Carolina. My profile photo features me and a friend in California, and my cover photo is of my blue pit bull. Can you please send me a password reset option? Thank you!
Reported by GetHuman4224668 on الخميس ٩ يناير ٢٠٢٠ ٠٥:٠٣
I manage a Facebook Page for my business, but the Page Owner is listed as another company. I want to add the Page to my new Business Manager account to manage ads and pages more effectively. I'm unable to request access through Business Manager since no notification appears for the Page admin to accept, and I can't see the other Page admins in the settings. I'm frustrated that I can't use my own Business Manager Account for this Page.
Reported by GetHuman4224678 on الخميس ٩ يناير ٢٠٢٠ ٠٥:٠٩
Last week, I changed my Facebook account password but unfortunately forgot the new one. The old password I remember is mkk@[redacted][redacted], which the server acknowledged. I tried to recover the password using my phone number +[redacted]99, but I never received the recovery code. This situation makes me concerned that my account might be compromised by a hacker. Previously, I could log in, log out, and recover the password easily, but this time it's different. The server isn't sending the confirmation code to my phone number +[redacted]99. I need assistance in regaining access to my account as it holds many important memories since I created it on Facebook around February last year. I appreciate any help with this matter. Thank you.
Reported by GetHuman4224686 on الخميس ٩ يناير ٢٠٢٠ ٠٥:١٤
Hello, I am encountering issues accessing my account, [redacted] It has been 15 days since I last accessed it. I don't understand why my account has been blocked. Initially, I was informed that my account contained photos of my friends and my baby, and that was the reason for the block. I was also told that my comments and posts were reported as inappropriate. Despite this, I have not been able to regain access to my account. I have been a user for 10 years, and I'm frustrated by the lack of clarity surrounding the block. I hope this matter can be resolved promptly as I rely on this account but I am seriously considering not using Facebook anymore.
Reported by GetHuman4205698 on الخميس ٩ يناير ٢٠٢٠ ٠٥:١٤
There are hateful pages like "STOP" and "Predator Hunters London PH" on Facebook causing violence and distress to innocent individuals who have not been charged with anything. Families are receiving threats, including those with children, like me, who are experiencing the same. The creators refuse to remove the videos, prioritizing their satisfaction over the harm they are causing. It's crucial for them to delete the content. Authorities are involved, and the matter could escalate if action isn't taken, particularly with death threats being made.
Reported by GetHuman-kelzanne on الخميس ٩ يناير ٢٠٢٠ ٠٥:٤٠
Dear Facebook Team, My name is Md Abul Kalam Azad (Biplob), and my Facebook name is বিপ্লব চৌধুরী. My birthdate is May 21, [redacted]. My personal Facebook account has been disabled, but I believe this was done by mistake. I uploaded a real photo of myself when requested by Facebook, but I received a message stating, "You can't use...". I have waited for a long time for a response, but my photo has not been reviewed, and my account remains inactive. I suspect there may be a bug causing this issue. My Facebook account is crucial for my profession. Please, review and unlock my account promptly. Thank you, Facebook Team.
Reported by GetHuman-mbiplobc on الخميس ٩ يناير ٢٠٢٠ ٠٥:٤٦
Subject: Urgent: Facebook Account Locked Hello, I am writing to express my concern as my Facebook account, which I have had for 12 years, was locked after Facebook requested my photo ID. I reside near a fire-affected area in country Victoria, Australia. I urgently need access to my account for important community updates, especially during this critical time. Without my account, I am unable to communicate with my contacts, including assisting my disabled sister and staying informed about potential evacuations. I kindly request immediate assistance in unlocking my account within the next 12 hours. Failure to resolve this issue promptly may result in me escalating this matter to the media to address this breach of my rights as a long-standing Facebook user. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-debvari on الخميس ٩ يناير ٢٠٢٠ ٠٥:٥٣
As a dermatologist, I recently shared some photos with sensitive content in a private group of colleagues to discuss a case. However, the following day, my account was unexpectedly disabled. I reached out to the Facebook help center to appeal this decision but unfortunately did not receive a favorable response. I am struggling to find a contact number to speak with someone at Facebook directly. This situation is also affecting my ability to access my business page on Facebook. I would appreciate any guidance on how I can get in touch with Facebook to resolve this issue and regain access to my accounts.
Reported by GetHuman4224757 on الخميس ٩ يناير ٢٠٢٠ ٠٥:٥٤
I seem to be facing a recurring issue with my Facebook account. I keep getting logged out frequently, losing access to my emails and pages. This is becoming frustrating as it seems like there are multiple accounts associated with my profile. I am considering seeking legal advice if this problem persists. I have tried to add some extra numbers to my Gmail in hopes of resolving the login issues. It would be helpful if you could investigate and rectify this ongoing problem with my account. Thank you.
Reported by GetHuman4224824 on الخميس ٩ يناير ٢٠٢٠ ٠٦:٢٩

Help me with my Facebook issue

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