Facebook Customer Service Issues

I am a representative from Hertz Car Sales in Ottawa, Canada. We utilize Marketplace to showcase our available vehicles for sale. Currently, we are facing an issue where the Vin decoder being used is U.S. based. This results in incorrect series identification for some of our vehicles listed. For instance, a [redacted] Hyundai Elantra Essential appears as a [redacted] Hyundai Elantra SE, which equates to a higher series in Canada. Despite our service provider's accurate uploads to Marketplace, the discrepancy lies with the Vin decoder's failure to recognize the vehicles accurately. I have been attempting to reach out to your team for weeks to rectify this error, as it may lead to misrepresentation in our advertisements, which we aim to avoid. Your prompt assistance in resolving this matter is greatly appreciated. Steve G. Sales Manager

I need to report misleading sponsored ads on Facebook selling shoes. The products received do not match the advertised quality and are essentially worthless. Despite numerous user reports by clicking the options button on the ad, these fraudulent accounts continue to reappear under different names. Here is a list of such suspect sites: - Shopglows.fans - Shopglows.com - Sophianignt - Jomaxa.ml - Rainbowal Shop - W&B - Wikicute - Home-content Shop - Bootspie - Annatasale - Calistto - Wonderlook.com - Luisastore - Stylish shop - Carehabi - Mychoice - Urpalpitation - Fashion never rest - Globalwardrobe - Durable - Wide - Myshoice - Bourdani.coM - Elikeyou - Creamydoll - Fionada - Cozycherry These businesses consistently relaunch under new names to continue their scam, resulting in substantial financial losses for consumers.

Hello Facebook team, I am unsure if this platform is suitable to address my account concerns, but I would like to explain the issues I am facing. I am unable to modify my profile photo, and the quality of my profile picture in the story section is poor. Another problem I encounter is when I play Zynga Poker, a message pops up with the name "Christopher," making me feel like someone is using my account for business purposes. I hope these issues can be resolved promptly as I feel like I am being treated like a machine or a robot, despite being a regular person without a job. I lack the financial means to take care of my dental health, but I share this not as a plea for pity, just to express my frustration after facing these problems for the past seven years. Thank you for your attention.

I used Facebook from [redacted] to [redacted], then deleted my account and had no account for the last three years. Last year, I created another account with my current phone number, but then deleted it again after some days. Now, when I am trying to create a new Facebook account, I am facing issues. The first time I tried with my original Gmail ID, but Facebook detected suspicious activities and logged me out for security reasons. They asked for a picture verification, and the next day, they disabled my account. I tried creating new accounts with different Gmail IDs multiple times, but faced the same issue. I am not a fake person, but I am having trouble opening a Facebook account. I really need a solution.

My friend accessed my phone and unknowingly sent a video violating Facebook's terms, resulting in my Facebook and Instagram accounts being deleted. I have submitted the form on Facebook's help center three days ago, but I keep receiving an email stating that they will review the information provided. However, shortly after, I receive another email stating that I am ineligible to use Facebook without further explanation. I am frustrated and unsure of what steps to take next.

Our business, Elite Meats Hamilton in New Zealand, has a Facebook page with over [redacted] likes. Unfortunately, our page doesn't show up on Google Search, and we discovered another page with a similar name that is overshadowing ours in search results. We were able to unpublish the extra page, but we are unsure how to delete it without affecting our active Facebook page. Additionally, despite all efforts, our original page is still not visible on Google Search, and we seek assistance on how to resolve this issue. In another matter, our Instagram account was hacked two years ago, causing us immense frustration. We have decided to abandon the compromised account and wish to create a new one. However, we are uncertain about how to proceed with starting a new Instagram account while the hacked one remains under our business name. Any guidance on these matters would be greatly appreciated.

I am experiencing ongoing issues with accessing my Facebook and Messenger accounts as my phone number is not being recognized. Despite providing my valid driver's license and birth certificate with my family listed on the accounts, I keep getting kicked out and unable to log back in. I suspect my ex-girlfriend of 9 years, Renae Elaine Becker, along with Renae Munn and Samantha Riker, are behind this as they have been stalking and reporting my accounts. Renae Becker, in particular, has been abusive, and after leaving her, she is escalating the situation. I have tried creating new accounts, but they keep getting deactivated. I have blocked them and their connections, but it hasn't helped. My phone number is [redacted], and my emails are [redacted] or [redacted] Any assistance in resolving this matter would be greatly appreciated as I have been unable to communicate with my loved ones due to this situation.

I have two Facebook pages. Last night at work, while logged into my second page, I received a notification that a Samsung device had accessed my account. I tried to reset my password but the new one isn't working. I suspect a typo or the hacker interfering. I can't receive text messages as I didn't update my new phone number on this page. Usually, I verify through FB friends, but this time, I had to send my ID. I used CharKala Sanders, which matches my ID, but my Facebook name is CharKala Stigall. Facebook offers no live support, and I'm feeling frustrated.

Two days ago, my Facebook account was disabled. I am unsure of the reason; the only possibility I can consider is repeatedly attempting to log in to a friend's account. However, I have complied with all the terms and conditions outlined by Facebook. I suspect my account was hacked and subsequently disabled. I lodged an appeal a day ago, but it seems like many users do not receive a response after such appeals. I am reluctant to submit multiple appeals as it may go against the rules. I provided my name and passport photo in the appeal but wish to explain in detail how I have not breached any terms and emphasize my reliance on and admiration for Facebook and Messenger. Coincidentally, my Instagram account was disabled simultaneously. Despite being informed that Instagram and Facebook operate independently, this raises confusion. Should I submit an appeal for Instagram as well? While I am not too concerned about Instagram, my Facebook account, particularly Messenger, is crucial for my daily communication with friends and university groups. I seek guidance on the next steps to recover my account. Thank you, Warren A. (same name on disabled Facebook account)

I am experiencing difficulties accessing my Facebook account after a fake account was created using my email. Despite reporting the issue to Facebook, the fake account was removed, but I can no longer log in with my current email. Surprisingly, I found that I could log in using the old email associated with the account. However, this email is outdated as I changed servers. When I tried to upload family photos, the system prompted me to log in and then stated my email and password were invalid. Facebook has been unresponsive even after I contacted them previously. I am seeking a solution to regain access to my account with my valid email address ([redacted]) and without losing any data.

There is a page known as Horse City in Sunshine Coast, Australia, that has lost multiple court cases for selling problematic horses through Facebook. The horses sold were found to be lame, sick, older than advertised, and some were labeled dangerous. For more details, visit the JBF Equine/Horse City Buyers Support Group on Facebook. I urge you to reach out to the page's admin, who can confirm the information. This legal team has successfully represented buyers against Horse City in QCAT (Queensland Civil and Administrative Tribunal) and has more pending cases. It is essential to raise awareness as every case against Horse City has been successful. Horse City's practices are concerning and need to be addressed to prevent harm to individuals. Thank you.

Subject: Urgent Help Needed: Facebook Page Removal I urgently seek support regarding the sudden removal/disappearance of Silicon21 CRM - Facebook page, known as Canon by Silicon21, on 1/7/[redacted]. Facebook informed me via email (Report #[redacted][redacted]) that the page was removed due to alleged third-party rights infringement without providing a means to contest this decision. Canon by Silicon21 is a business partner, distributor, and authorized service center for Canon in Egypt, authorized by Canon Central and North Africa to use Canon's name, logo, and visual assets for online marketing. The page has been developed over three years with genuine customer engagement and ad spending. While willing to make necessary changes, removing the entire page seems unfair, particularly as we were not given a chance to defend against the infringement claim. We can adjust profile elements or posts as needed and provide official authorization from Canon Central and North Africa if required. I seek your assistance in resolving this matter promptly and restoring the page. Thank you for your understanding and anticipated prompt response to reinstate our presence on Facebook. --- Canon CNA Website: [redacted] Canon CNA Facebook Page: [redacted] ICT Business: [redacted]

Hello, I'm Cristiana Elena Bucur (Petrescu), residing in Australia, seeking assistance for my father, Virgiliu Petrescu, in Romania. He had an FB account managed under "Virgil Si Virginia Petrescu." Recently, his daughter-in-law accessed his account without permission, changed the login details, and started posting on his behalf, failing to share the new password. Following this, I created a new FB account on 7/11/20 under "Virgil Virginia Petrescu" with a new email ([redacted]) to which I added his friends successfully. I have also submitted his ID to FB for verification and await the unblocking of his new account. My father would like to prevent unauthorized posts, delete the old account, and regain control of his new account. I appreciate any guidance on these matters. Thank you, Cristiana Elena Bucur (Petrescu)

I signed up for a Facebook account with the username Masitah IBM Class using the email [redacted] because I forgot my old account. Everything was going fine until I tried to open a page and got a message saying my account needed to be reviewed. In my hurry, I created a new Facebook account, possibly using the same email, still under the name Masitah, and now I can't access it. I need to recover my original account with friends, posts, and membership in my internet business group. I already submitted my ID and certificate for the internet business masterclass. Please help me retrieve my original account.

Hello Facebook Support, I wanted to reach out regarding my account that has been inaccessible for a week. After changing phones, I lost access to the security code. Although I can log in with my password and have access to my linked email, I am unable to proceed past the 6-digit code request stage without the code. I have submitted my ID and received an invalid link for verification. Despite requesting a new link, I have not received any further instructions. The absence of access to my account is concerning for my privacy and security, as I am unable to monitor any activities. I have relied on this account for over a decade. Please assist me at your earliest convenience. Thank you, Anel

In [redacted]/[redacted], I created a Facebook account using my old email, [redacted] Now, I can't access it as I've forgotten the password and security information from when I was only 12. Up until last March, I used Apple products, so my passwords were always backed up, and I never had to log in to Facebook. But now that I've switched to an Android phone, I've lost access to my password data. My Facebook is linked to the old email, which I can't access to reset the password. I attempted to fix it in March, but now when I enter [redacted], it says "no account with that username/email is found," even though I can find my profile by searching my name, Besa Sekiraqa. I really need access to this account for the family photos, contacts, and conversations from my younger years. I'm unsure of what steps to take next.

Hello, I work at a media agency that partners with a client facing issues with their Facebook accounts that we are assisting in resolving. We currently have access to their main account, Scandinavian Venous Centre. However, there are several other accounts, such as Venous Centre Malmö, Venous Centre Göteborg, Scandinavian Venous Centre (Åreknuteeeksperten), and Venous Centre (Person), that no one can access. After discussions with the board, it has been decided that all accounts except "Venous Centre" linked to our agency, High Media House, should be deleted. We attempted to regain access to the Venous Centre Göteborg account today, but were unable to do so due to issues with the associated Gmail account belonging to a person named Jenny who removed the email address. Despite trying to reset the password to "Venous2018," we did not receive the final step link to [redacted], hindering our progress. Our goal is to merge the Venous Centre Göteborg account with the main Venous Centre account to retain followers. We are unable to access and thus wish to erase completely the Scandinavian Venous Centre (Åreknuteeeksperten) and Venous Centre (Person) accounts. Additionally, the Venous Centre Malmö account, managed by Anders Lundell, needs to be removed due to a forgotten password. Any assistance in resolving these matters would be greatly appreciated.

I recently had my Facebook business profile account under the name Boyani Onuonga - independent sales associates, Lurralife International closed. This happened about a week ago when I switched my SIM card from Safaricom (+[redacted]14) to Airtel (+[redacted]03) due to tariff changes in Kenya. Both SIM cards are registered under my name. Yesterday, I created a new account using my name and the Airtel number. I then briefly switched back to Safaricom today to check transactions before returning to Airtel to buy bundles. Upon logging in, I was unable to access my account, even after changing my password multiple times. The system notified me that my account had been closed. I am currently unable to contact my clients or family members due to this issue. My email address is [redacted] Any assistance would be greatly appreciated.

Dear Facebook Team, I, Neelesh Kant Saxena, have been an active and dedicated member of the Facebook Community since [redacted]. Recently, I was informed that my account has been disabled due to a potential violation of Facebook's policies upon attempting to log in. I sincerely apologize if I have unknowingly breached any rules. I take pride in being a responsible citizen, and any actions that may have led to this situation were unintentional. I am willing to remove any content that may have caused the issue. I assure you that I have always respected Facebook's policies and will continue to do so in the future. This is my first time encountering such a problem, and I kindly request the reactivation of my personal Facebook account. Losing access would greatly impact me as I have several accounts linked to Facebook. I also have a PUBG account with purchased UCs and items at risk. I am attaching my Aadhar Card, PAN Card, and Driver's License for verification purposes. Thank you for your understanding and assistance. Best regards, Neelesh Kant Saxena

I am a member of multiple Facebook groups dedicated to Bernese Mountain Dogs, commonly known as Berners. I share and receive information among other Berner enthusiasts through a website called www.BernerPlatz.com, which means "BernerPlace" in Swiss-German. I've encountered an issue where attempting to share this website link in messages is flagged for violating community standards. Strangely, I've noticed that I am able to share a web address like www.scheisen.com (German for "sh_t") without any problem. I'm puzzled as to why there seems to be a discrepancy in these standards, and I kindly request clarification on why www.BernerPlatz.com is restricted while other websites are not. My aim is to connect with fellow dog owners and have meaningful discussions about our beloved Berners. Thank you for your attention to this matter.