Facebook Customer Service Issues

I am still trying to contact FB regarding the two mini portals I ordered for my female relatives for Christmas. Ordering online was easy, but reaching FB's Customer Service department is nearly impossible. The phone number provided is never answered, and the emails bounce back undelivered. My issue remains unresolved, and FB's lack of customer service is concerning. I am frustrated with their seemingly nonexistent support for returns. I plan to report this to the BBB and notify my credit card company about this transaction.

Hello, I am Admir and I am assisting my dear friend Nadira in recovering her Facebook and email accounts. Unfortunately, she has forgotten all her passwords and recently changed her mobile phone, which was linked to her email's security settings. This issue occurred when she restored her phone to factory settings without switching to another phone first. I have been trying to help her for the past few days with no success. The main challenge is her inability to remember her passwords, even though she recalls some of them, and the phone number that she changed. It has been quite a headache for me! One alternative is for her to verify her account by submitting her ID or any other necessary information. Thank you.

Hello, I'm Stacey Smithers, the owner of Golden Xpress Labradoodles and Golden Xpress Merle Labradoodles for over 20 years. There's incorrect information on your listing for Golden Xpress Merle Labradoodles, which leads to my website at www.goldenxpresslabradoodles.com. On Facebook, I'm the creator of Golden Xpress Merle Labradoodles under Golden Xpress Labradoodles. The advertising is incorrect as I am not associated with Great Day Labradoodles or Lisa Jenkins. Lisa Jenkins had partial breeding rights to one of my dogs years ago but is no longer linked to my businesses. Great Day Labradoodles is not affiliated with Golden Xpress Labradoodles or Golden Xpress Merle Labradoodles. The photo used is mine, showing a Golden Xpress Merle puppy from my front porch. I'm looking forward to resolving this issue. Thank you, Stacey Smithers

Hello, I'm Madison Thompson and I'm having difficulty accessing my account. My account is linked to the email [redacted] and my phone number. I changed my password in September, but have been unable to log in on my computer for over a month. I can still access my account through the app on my phone. The problem is that my account is linked to other websites for logins, like Zaful. I recently had to cancel an order with them, and the refund went to my Zaful account that I can't access since I can't log in with Facebook anymore. The email I used for Zaful was deleted because I didn't use it for over a year, so the password reset attempts failed. Despite multiple tries, the phone code for resetting the password isn't being sent, even though it's my current phone number. I'm baffled by why it's not working. I really need help with this. Thank you. - M.T.

I am seeking assistance with the reactivation of my Facebook account, which was disabled between September and October [redacted]. I understand that I violated Facebook's rules by sending friend requests to unknown individuals, and I sincerely apologize for my actions. I am requesting that my account, under the username [redacted] with the password STEVE4REAL, be reinstated. I have learned from this experience and am committed to adhering to Facebook's guidelines moving forward. Restoring my account would allow me to reconnect with my family and friends and continue to benefit from Facebook's services. Thank you for your anticipated cooperation. Sincerely, Steve Ukpai ([redacted]) +[redacted][redacted].

I have been locked out of my original Facebook account associated with [redacted] for a day now because my password was changed. Despite numerous attempts to recover or reset my password, I have not been successful. I have also not received the codes or emails promised for password reset. My personal business page is linked to this account, resulting in me losing access to that as well. When trying to use friend codes, nothing happens afterwards. Setting up new accounts has also not worked as I am trying to recover my original account. Despite providing all my contact information, I have not received any codes. I have tried reaching out to Facebook support directly via email with no response. I am unable to access the original email linked to the account but can access the email provided below. I am seeking urgent assistance to regain access to my Facebook account and business page.

I have had a personal account for over 10 years and recently created a Facebook page called "Some Interesting Chit" which has been quite successful. A few days ago, I received a message threatening to disable my page if I didn't fill out a form. I completed the form and then had to log in again, where I was asked to confirm my location. Once I confirmed, I received a notification about someone accepting a friend request I never sent. I tried to change my password but my personal account was already disabled. Now, my page "Some Interesting Chit" is active but appears to be stolen. I need assistance in reclaiming ownership or having it disabled.

Hello. I need assistance with my old Facebook account that was compromised by a hacker. The imposter is reaching out to my friends and family, asking them to communicate via WhatsApp and then soliciting money through a bank account. Unfortunately, one friend fell victim to this scam and wired money to the Dominican Republic. I can't recall the email or password associated with the compromised account since it was created a while ago, and I currently use a different account. I urgently need the old account deactivated to prevent further distress caused by the imposter. The compromised account is under the name Francisco Linares, and I previously thought the email was [redacted], but it seems incorrect. I'm unsure how the hacker gained access to this account or if they changed any login details. I've been advising my contacts to ignore these messages and report the fraudulent activity. I only have access to my active Facebook account under the same name, Francisco Linares, with the email [redacted]

I am unable to regain access to my ist account under joy Ochei because I am not the admin and the recovery email is not mine. I created a new account as joy Ochei Jideani after getting married, but I no longer have access to the email linked to it. The subsequent account under joy Jideani got hacked, leading me to create another one, resulting in Facebook disabling my account. I kindly request Facebook to deactivate all other accounts with my name and only restore the one under joy Jideani. To prevent hacking, I suggest Facebook verify the owner's identity before allowing changes to passwords, phone numbers, or emails. Thank you for your attention to this matter. Respectfully, Joy Jideani ([redacted]).

Hello everyone, I'm Zainab Fasasi. I've been facing an issue with my account since last year. The account name is Abiodun Adewummy Adeleke, with the email [redacted] I contacted Facebook about it being hacked and couldn't access it. I created a new account this year with the same email but was told it needed a review, and later it was disabled. I tried again with my phone number [redacted]9, but the same review issue occurred. Just yesterday, I tried with my Gmail account [redacted], and it prompted for a review once more. I assure you I'm not a fraudster. If you could assist me in retrieving the previous account under [redacted], now named Abiodun Adewummy Adeleke, or the one linked to my phone number [redacted]9, I would greatly appreciate it.

Hello, my name is Kimberly Ann Union and I am from Portland, Oregon. In either October or November of [redacted], my Facebook account was hacked by someone from Nigeria. They managed to take over my account, login on my behalf, and upon my attempt to regain access, I found that my account had been taken over and I was locked out. Subsequently, my three attempts to create new accounts have all been disabled without explanation. I have been harassed by my ex, Jakayla Atchison, along with Shibrea Atchison and Caydema Atchison, who have multiple accounts. Despite holding my account since [redacted] and not causing any trouble, it seems unfair that my account is constantly targeted without reason. I believe Facebook should focus on blocking accounts that engage in illicit activities instead. As a law-abiding citizen in the USA, I feel mistreated and frustrated by the lack of information provided regarding the disabled accounts. My name is Kimberly Ann Union, and my associated emails are [redacted], [redacted], [redacted], [redacted] I can be reached at [redacted], [redacted], and [redacted]. I use Facebook primarily to stay connected with my family across the country and I hope for a prompt resolution to this issue. Thank you for your attention.

Hello, I'm Kimberly Ann Union from Portland, Oregon. In late [redacted], my Facebook account was hacked by someone in Nigeria. They took control of the account, logged me out, and upon trying to log back in, I discovered I couldn't access it anymore. Despite multiple attempts to create new accounts, Facebook has disabled them without explanation. I have been harassed by my ex, Jakayla Atchison, as well as Shibrea and Caydema Atchison who have multiple accounts. It's unfair as I've had my account since [redacted] without causing any trouble. It appears that Facebook is targeting me without reason. While accounts involved in illegal activities are left untouched, mine gets disabled. I urge Facebook to address this issue promptly and treat me with respect. My name is Kimberly Ann Union, and the emails associated with my account are [redacted]. Please reach out to me as soon as possible. Thank you for your attention to this matter.

I need help accessing my Facebook account. Someone used their phone number and email to create the account, and after I tried to reclaim it using my phone number, they removed it and logged me out of the device. I cannot identify my friends by photos. Please grant me access to my account on my device and deny access for others. My phone number is +[redacted][redacted], email: [redacted], and last password used is "osato333" Thank you.

Good morning Get Human team, I am Daniel Kupczyk, and my Facebook account was unfortunately disabled. Last Friday, I shared a post from my page "London Red Carpet Movie Premieres" in a Facebook fan group. After posting, I was logged out of my account and couldn't log back in. I have already submitted my ID to the Facebook Help Center, following recommendations from others. Unfortunately, my account remains blocked. I am not too concerned about the account itself, but I have lost all my pictures from the past 9 years. Most of my photos were only saved on Facebook, and I don't have additional copies. In a moment, all my travel pictures from many countries and memories from past years are gone. Is there any other way you could suggest to help me regain access to my Facebook account? Thank you, Dan

I have been banned from Facebook without any valid reason. Despite providing my ID multiple times, I have not received any response. As a writer, my business account has been suspended as well. The ban occurred after contacting Kurdish Female Fighters via Messenger to seek support for a peaceful demonstration in Hungary against Erdogan's visit. The Hungarian event took place, but neither I nor my friend, the only one who knew about the conversation with the Kurdish fighters, have had our accounts reinstated. If our ban was politically motivated or if our peaceful communication was the issue, what steps should we take? I am a former Hungarian journalist residing in the UK for many years. I am willing to follow international laws but would greatly appreciate a response from the Facebook team. Thank you for your assistance. Sincerely, Ms. Andrea Kantas

My Facebook account prompted me to confirm my identity by sending a number to my email, then denied access and asked for a security ID verification through another computer login or using a photo ID. This process seems unreasonable. How can I log in from another computer? Plus, providing personal documents like a driver's license or utility bill raises privacy concerns. I feel this violates my legal rights.

I am experiencing difficulty accessing my old account on Yahoo.co.uk due to forgotten email and account passwords. This is causing me trouble as there are personal photos on the account, particularly concerning my ex-girlfriend. I would appreciate assistance in recovering access to the account promptly. My details are as follows: Shaun C., from Cheltenham, Gloucestershire, born on May 2, [redacted]. In the profile picture, I am pictured sitting on a pub bench wearing a white t-shirt. Additionally, there are photos of me with Megan in a grey cardigan, as well as childhood photos with Derrick, Christopher Williams, and other family members at a tea party. There is also a picture of me in a Manchester United away shirt with a black Adidas track top. Your help in resolving this issue is greatly appreciated. Thank you.

I received assistance in creating a Facebook account using someone else's phone number and email. When I asked for my account back, the person removed my access and logged me out of my device. I'm struggling to recognize my friends without seeing their photos. Please allow me to regain access to my account. My phone number is +[redacted][redacted] and my email is [redacted] The last used password is "osato333." Kindly restrict access to only my device, remove any unauthorized phone numbers and email addresses linked to the account. The hacker's contact details are: [redacted] and +[redacted][redacted].

I have two smartphones and one laptop, but only one device can access my Facebook because I forgot the password. As a military personnel, I rarely use Facebook and had only one phone in the past. I attempted to reset the password using the available phone, but it requires the current password. Adding an email did not work as it also requires the current password. When trying to reset via the "forgot password" option, it kept prompting me to either log in with a password or say "I don't have access to my email." My Facebook account is actually registered with my phone number, not an email. I am hoping that contacting Facebook can help me resolve this issue and regain access on my new smartphone. I provided my driver's license for identity verification and can provide more if needed. Please reach out to me via the temporary Facebook account I created at [redacted]

Hello, I'm Vicky Edwards. I've been trying to access my account for four days now, but it seems both my Facebook and email accounts have been disabled. I've had my Vicky Edwards account for over 10 years and have never encountered such issues. My account displays pictures of my father and my son, as well as one of my father in the service. It's important to me as this month marks the anniversary of my father's passing in [redacted]. When I try to log in, it requests identification, but I'm hesitant to share my personal information online due to privacy concerns. I've even started a new account which was promptly blocked. Could you please clarify why my account or associated accounts are blocked before I provide any further information? I've created a new email to receive your response.