I do not have access to my email associated with facebook. When I use my phone number i...

GetHuman4179596's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman4179596 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4179596's own words
I do not have access to my email associated with facebook. When I use my phone number it logs me into another person's facebook. I need access to my facebook so I can participate in an online class.

GetHuman4179596 did not yet indicate what Facebook should do to make this right.

How GetHuman4179596 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman4179596
Dec 31st, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 236048 others
0 customers following this

Timeline

GetHuman4179596 started working on this issue
Dec 31st, 2019 4:26pm
GetHuman4179596 indicated the issue is not fixed yet.
Dec 31st, 2019 10:45pm

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