Facebook Customer Service Issues

My account, [redacted], was unexpectedly locked for security reasons and is now disabled. I've had this account for nearly two years without any issues and suddenly it's inaccessible without any explanation. I would like to understand why my account was disabled as it has important family and friends' contacts I can't find elsewhere. I haven't heard from your team regarding this matter.

Hello, I am having difficulties boosting my posts on all four of my Facebook pages. The ads have all been disabled. I suspect this happened due to an issue with my credit card. There was unusual activity on my credit card, leading me to contact my bank and close the account. Since then, I have been unable to update payment information or boost any posts on Facebook. I also believe that Facebook may not have been able to charge me for previous posts when my credit account was closed, which could be why the boost option is now unavailable. I really need assistance to resolve this matter as I am feeling restricted in carrying out essential activities on my pages. Thank you. Cristian Cool N.

Hello, I would like to seek assistance regarding the deactivation of my Facebook account. I am a user from China with the Facebook name Chris Wang, and I encountered this issue on December 14, [redacted]. Upon trying to top-up my Facebook ads account using Pay Treasure through the mobile app, I found that it was disabled when logging in through the browser. I kindly request help in retrieving my disabled Facebook account with the name Chris Wang (王明辉). Thank you for your support. Best regards, Chris Wang (王明辉)

I recently got a new phone and forgot my Facebook password. I tried to reset it, but the verification code was sent to an old email that I no longer have access to. The phone number linked to that email is also no longer valid. The name on the Yahoo account is Ogwuma Uchechukwu and on Facebook, it's Ogwuma Uche Morgan. I need help recovering my account. My current email address is [redacted] Thank you in advance.

I recently changed the password for my Instagram account, @charliebraddock, and unfortunately, I can't recall the new password. I created this account back in [redacted], but I never associated it with my email or phone number, which are linked to @chazzy.b.[redacted].While trying to merge access to both accounts, I got logged out of @chazzy.b.[redacted] and can't get back in. This is my main work account, and I urgently need to access important information and reach out to clients.

I had two Facebook accounts for a while. I only used the second one occasionally. My main account got disabled due to suspicious activity, and even after submitting photos, I didn't hear back. I then started using my second account since I do Facebook marketing for clients. Everything was fine for a week until they disabled my second account as well. Now I can't create a new account. This is causing issues for me because I have clients and campaigns that need my attention.

I encountered an issue trying to log in to my Facebook account. An error message popped up stating that someone might have accessed my account and I needed to verify my identity. Despite clicking on the continue button, I received another error saying my identity couldn't be confirmed and to try again later. I had previously verified my ID and was unable to use the recovery options in time. I need help unlocking my account. Email me at [redacted] Thank you in advance.

I have been receiving multiple reset emails from FB lately that I did not initiate. I manage two business pages along with my rarely used personal page. I recently received an email from Facebook claiming I had not adhered to their terms. I am confident that I have not engaged in any inappropriate activity that violates their terms. A few years ago, I was hacked, and Facebook was kind enough to refund the money that was taken from my account. Now, my personal page has been permanently disabled, I am unable to access my business manager, and have lost the benefits obtained from paid ads last year. This has also prevented me from checking for any unauthorized payments. I believe Facebook can track the source of the violations and verify that it was not me. I feel my reputation is being unfairly tarnished, and I am being accused without any specific details provided. I have appealed the decision, but Facebook informed me that my page is lost permanently. I am confused by this situation and would appreciate any assistance.

Dear Facebook, I posted a Youtube video about climate change on my wall three days ago. I usually get responses promptly when I post, but this time, there has been no reaction at all. I suspect that the Facebook algorithm may have prevented my friends from seeing it in their news feeds. As a soon-to-be graduate with a Masters in molecular science and engineering, I believe it's crucial to share information on important topics like climate change. I saw the video I shared as thought-provoking and well-founded, deserving consideration. It's disappointing that there has been no engagement, which makes me wonder if my post was deliberately not shown to anyone due to its potentially controversial nature. I believe open dialogue is essential for progress, and I hope Facebook can be a platform for meaningful discussions. I urge you to allow diverse viewpoints to be shared freely to promote understanding and sustainable development. Best, Phill [Link to the video]

Hello, I have been experiencing issues receiving the text code on my phone for a week now. Even though I changed my Facebook account password and receive the code via email, it still asks for another text code that I do not receive. I have submitted my identification, but the problem persists. Facebook Name: Rayhane H. Phone Number on Facebook: +[redacted]6 Email: [redacted] Please resolve this matter as soon as possible. Thank you.

I am Crystal Storm. I am facing defamation on social media platforms like Facebook, Twitter, and Instagram. Despite my efforts to report it to the authorities and the websites, I have had little success. The online defamation has significantly impacted my life and even put me in potential danger. I am seeking help to have the false information about me removed from the internet and to hold those responsible, especially the instigators, accountable for their misuse of these platforms. These websites should be for connecting people, not for causing harm. Please assist me in resolving this issue at your earliest convenience. Thank you.

Hello, I'm Pampos N. from Cyprus, Paphos. Last night, my account got hacked, which is linked to my business page, Image Doctor Boutique and Dr. Espresso. I'm looking to reactivate it. Unfortunately, I can't access my email [redacted] Please send any necessary information to my new email, [redacted] I've also submitted a form along with my ID for profile recovery. Your prompt attention to this matter is greatly appreciated. Thank you!

I keep getting automatically banned for 30 days for sharing memes that are not inappropriate, such as bikinis. Uninstalling the app only removes the latest update, not the app itself. Creating a new account to resolve this issue is futile as it links all accounts to the same ban. Facebook's actions feel like a significant breach of privacy. I will no longer use the app and will inform my friends and family about its invasiveness. We are searching for a safer alternative. I am not looking to reverse the ban as I am permanently done with Facebook.

Today, I found myself locked out of my account for reasons unknown. I hadn't updated my email address and don't have a mobile phone for the security check. To try to resolve this, I created a new account with my current email address. However, I am unable to log in to this new account. When attempting to update my email address on my original account, I was unable to do so since it is linked to the new account. How can I go about removing the new account in order to update my email address on my original account?

I have had a Facebook account for years, and it was disabled yesterday for no reason. I believe it was due to people reporting me for posting content that was directed at members of my groups only. I am trying to recover my account under [redacted] I have not engaged in any suspicious or spammy behavior. My personal photos and the groups I have created since [redacted] for world peace are important to me. Your assistance in resolving this issue would be greatly appreciated. Thank you. - Trevor Marc Ansell

Hello, I am troubled by an issue regarding my ex-boyfriend. He has a photo of us as his second profile picture online. Currently, amidst a court case resulting in his imprisonment for attempted murder, this image is distressing me. The thought of his name being highlighted in the British media and leading people to his Facebook profile upsets me deeply. This situation is affecting my mental health significantly. Despite being blocked, the photo remains visible. I have asked my friends to report it without success. Given his minimum three-year jail sentence, I fear the photo will persist. Please, any assistance would be greatly appreciated. His Facebook account is under the name Ryan Love.

Hello, I am Pampos Nikolaides and my date of birth is October 2, [redacted]. My contact number is [redacted]1, and I am from Cyprus, Paphos. Unfortunately, my account was hacked last night, where my business page and credit card information for ads are connected. I urgently need assistance in resolving this issue. I am unable to access my email at [redacted] and cannot recover it. Please respond to my alternate email, [redacted] I have already submitted the required form along with a photo of my ID. However, I am unable to check for your response due to the email access problem. Thank you for your help.

My Facebook account was disabled yesterday without any valid reason. I believe it happened because some people from my groups requested access, but I prefer to keep my groups exclusive. Despite being reported for suspicious activity and spam, I have always followed the rules. I am trying to recover the account under [redacted] The groups I have created since [redacted] hold personal photos that are important to me for the cause of world peace. I urge Facebook to reconsider their decision and allow me to regain access to my account. Thank you, Trevor Marc Ansell

My friend is having trouble accessing his Facebook account as he cannot recall his email address or password, despite remembering his name. I am trying to help him regain access as he relies on social security due to a mental disability. I have been using my email address for him to ensure he does not lose any important information. If there is any way to assist him in recovering his account, I would greatly appreciate it. Thank you.

I have been unable to access my Facebook account for several weeks now. Every time I try to log in, I receive an error message stating that there is no internet connection. Interestingly, I am able to access all other websites without any issues. I have tried troubleshooting by restarting my device, deleting and reinstalling the app, and even testing it on a different device, but I continue to encounter the same no internet connection message. I would greatly appreciate any assistance you can provide to help me resolve this issue.