Facebook Customer Service Issues

Dear Facebook Support Team, I, Hoang Ha Phan, was born on December 02, [redacted], residing in Hanoi, Vietnam. For the past 9 years, I have been using my Facebook account registered under [redacted] with the ID [redacted][redacted]. As the Managing Director of IDJ Group in Vietnam, with a tax code of [redacted], we heavily rely on Facebook for advertising, having spent nearly [redacted] million VND. Unfortunately, on December 24, [redacted], hackers compromised my account and that of my marketing staff, Mr. Dao Viet Hung (ID [redacted][redacted]), posting inappropriate content against Facebook's policies. Our account was subsequently disabled unfairly. We believe this was the work of the hackers to gain access to our ad account IDs [redacted][redacted] and [redacted][redacted]. This loss has halted our business activities. We seek your assistance in recovering both our Facebook accounts and ad account for uninterrupted business operations. We have attached relevant documentation and are willing to provide further details if needed. Kindly assist us in resolving this urgently. Please contact me at +[redacted]8 or via [redacted] Thank you, Phan

On December 27th, a Facebook friend messaged me on Facebook Messenger expressing concern about a video they saw. After asking which video, they directed me to Telegram. Following their instructions, I sent a message and received a link prompting me to enter my email and password. Unfortunately, this granted them control of my Facebook account without my realization. Subsequently, I received an email from Facebook on my Gmail notifying me of someone accessing my account from another device, to which I mistakenly confirmed it was me. As a result, the individual took over my account, posting a message requesting help and deceiving one of my friends. I promptly informed all my contacts about the hacking incident. Eventually, the hacker deactivated my Facebook account. For reference, I am using a Samsung Galaxy Note 8.

I manage the Rushing Drag'n page, previously a band page with a significant following. Recently, the other band member left, leaving me as the sole member. To prevent any confusion, I want to change the page name to Stephen Harlow, my solo artist name. Despite updating the description and making announcements, my request to change the name was instantly denied, and now it seems impossible to alter it. Changing the page name to 'Stephen Harlow' is the only resolution. Otherwise, visitors may expect band content and find only solo work, causing confusion.

My account has been compromised, and the hacker changed both the password and associated email, leaving me locked out. The location of the unauthorized user appears to be in the Dominican Republic. The new phone number added to the account is [redacted], and they are using a hotmail.com email address. I would greatly appreciate assistance in reclaiming my account. The account's name is currently listed as Jorge Lopez without a profile picture, though the previous image displayed was of a soldier from the game Free Fire. Thank you in advance for your support.

I am so sorry to share that my 11-year-old niece passed away unexpectedly. I have been entrusted with creating a Facebook memorial account, but I am encountering difficulties. Despite my attempts, I have been unable to find a customer service number for assistance. It is crucial for us to notify family and friends overseas promptly about the unfortunate news and the upcoming funeral arrangements.

I wanted to warn everyone about an untrustworthy company called Greenbobs selling heated coats. They have been taking money from customers without delivering the products. I discovered that the company is a scam and want to prevent more people from falling victim to their fraudulent activities. I have purchased items from Facebook-based companies before, and it is concerning to think about the risk of being scammed while shopping on that platform. Thank you.

We have personal and business accounts. Our business account is [redacted], but when we search for it, it says no such account exists. We have a page called Angel Paws Advocates with two admins, GC and LH. Not sure why it's showing as non-existent. I think it might have been set up under one of the admin's personals. We want to have separate business and personal pages but are unsure how to proceed now.

A few years ago, I deactivated my Facebook account. Now, when I try to reactivate it, I can't because I no longer have access to the email or phone number associated with the account. I need help verifying that the account belongs to me. I'm willing to answer questions about the contents of the deactivated account to prove my ownership. Thank you for assisting me with this issue.

Sir, my Facebook account got disabled for 3 months, and I am not sure why it happened. Although it doesn't show as disabled, it still appears in my friends' friend lists. I am unable to log in because when I try to enter my phone number, nothing happens. Please help me as there is important information on my account that I cannot access now. Please assist me in restoring my account, sir.

I am having trouble logging into my Facebook account. The email linked to the account is [redacted], the phone number is +[redacted]80, and the account holder's name is ABDUSALAM AL FALILY. I had activated two-step verification using the Google Authenticator app. However, after formatting my mobile, I am unable to receive the verification code. Despite multiple requests to Facebook, the issue remains unresolved. How can I regain access to my account?

I am having trouble logging into my Facebook account. The email associated with the account is *****@***.com, and the phone number is *************. The account holder's name is A.A. I had enabled two-step verification with Google Authenticator, but after formatting my mobile, I am unable to receive the verification code. I have contacted Facebook multiple times regarding this issue, but it remains unresolved. I am now seeking assistance from Facebook to deactivate the two-step verification on my account.

On December 29, my Facebook and Messenger were hacked. The hackers changed my email, phone number, and password, leaving me locked out. They are now messaging my friends posing as me, trying to scam them with false claims about free grant money. I want to warn my friends not to fall for this scam. I desperately need access to my account as it holds precious pictures and memories, especially after losing my mother on 11-12-19. Thank you.

My music pages keep getting reported by my BM. I haven't violated any policies, so it doesn't seem fair that she keeps doing this and my pages get taken down. One of the pages is under "Cutthroat Juggmann," which is my rap name, and the other one is new for people to contact me about my music. Can you please help me resolve this matter so I can access my account again? Thank you.

I am having trouble accessing my old Facebook account since the email linked to it was deleted, and the phone number isn't active anymore. I tried using trusted contacts, but one had also changed their number. I made a new account, but I really want to retrieve the information from my original account.

Hello, my name is Robert. I had an account under the name (rife jr livaie) which suddenly displayed a session expired message. Despite trying to regain access using my password and email, I was unsuccessful. I opened a new account under (rife livaie) as a replacement. I fear my old account may have been hacked or taken down as all my attempts to retrieve it failed. This is distressing as I had numerous family photos stored there. I kindly request assistance in resolving this matter. Please contact me via email at [redacted] Thank you.

Good morning, I am experiencing an issue with my INSTAGRAM account. I had an old account named "luiesse" that I closed, and it did not have a profile picture. On the other hand, my recently created account "__in_my_soul" had a wolf's head photo. I tried creating various accounts after closing "luiesse" because I thought the issue was with that account. The new accounts I tried creating were all variations of "luiesse" such as "luiesse_" or "luiesse__". I also attempted to change my email address, thinking there may be an issue with it. Eventually, I realized I might have been banned, although I'm not sure why. I believe it was just a misunderstanding on my part. Can someone please assist me with this matter? Thank you.

I currently have two Facebook accounts. One has been blocked for 30 days due to a post that was mistakenly flagged as sexual content. Now, my other account is experiencing "blocked actions" where I cannot post, comment, or send messages without any apparent reason. This account hasn't been used in over 3 years, and upon trying to use it again, I've been facing this action block for more than 3 days now. I am seeking clarification on why this is happening.

I am experiencing a distressing situation with my Facebook account linked to the email [redacted] and my name as Mary Varela from Tegucigalpa, Honduras. Unfortunately, my account has been hacked, and the email address on the account has been changed. This has resulted in someone posting inappropriate content that is causing trouble with my family, friends, and job. I am feeling overwhelmed and desperate, contemplating drastic measures if I do not receive assistance. All I am requesting is to regain access to my account or have someone help me delete my old profile. I am pleading for help to resolve this distressing situation and avoid further harm.

Hello, My name is Zaid, and I've had my Facebook account, Zaid Wade, for five years. Recently, I received an email notifying me that my account password was changed. When I tried to log in through the Facebook app, it didn't recognize my email, prompting me to reset my password using my phone number. Unfortunately, I never received the reset code. After a week of not being able to access my account, I created a new one with the same email. It seems the hacker not only changed my password but also removed my email. I'm reaching out for help because my account holds valuable data for my games and connections with old friends. I'm willing to provide any necessary information, including my phone number and old email, to regain access. Thank you for your assistance in resolving this issue.

Dear Facebook security team, I am reaching out to request your assistance in recovering my Facebook account. Initially, my account was compromised with a fraudulent email address. I managed to reset my password through the Facebook App and implemented the use of generator codes for added security. Unfortunately, I lost my phone a month ago, and without it, I am unable to access my account. I kindly ask for your support in resolving this matter. You can reach me at my genuine email, [redacted], or on my phone at +[redacted][redacted]. Any communication from a different email address should be considered suspicious. Your help in this situation would be greatly appreciated.