Facebook Customer Service Issues

Archive 1178

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1178. It includes a selection of 20 issue(s) reported December 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook Team, I have a Facebook business account as Shriram Battery Service for advertisements. Developing the Facebook account has been a significant effort, but it has been disabled. I assure you that we have not posted any unwanted content. Could you kindly review this matter and enable my account? I have attached my Aadhar card ID as proof. We are using the account professionally for our business, so please release my Shriram Battery Service account and page. Thank you, Ramkumar
Reported by GetHuman-shriramb on सोमवार, ३० दिसम्बर २०१९, दोपहर १२:०७ बजे
I initially set up my Facebook account using my work email, [redacted] After selling the company two years ago, the new owners assured me that my email address would still be active. Recently, they updated their firewall settings, preventing me from receiving personal notifications. Consequently, I am unable to log into Facebook using my known passwords, and any reset codes are being blocked by the Barnfields server. Unfortunately, I am unable to switch my account to my personal email address. I have listed it below. Can someone assist me with this issue?
Reported by GetHuman4172427 on सोमवार, ३० दिसम्बर २०१९, दोपहर १२:१४ बजे
I recently faced an unexpected issue with my Facebook account. I was logged out on all devices and prompted to complete a security checkpoint upon trying to log back in. Unfortunately, upon clicking "continue," the page only shows a loading sign without progressing further. Concerningly, my friends have informed me that they could no longer find my account on Facebook, indicating that it might have disappeared. Despite reaching out to Facebook for support, I have not received a response yet. This situation has left me unsure of how to proceed with restoring my account.
Reported by GetHuman4172528 on सोमवार, ३० दिसम्बर २०१९, दोपहर १२:५२ बजे
I received a notification alerting me to a suspicious login attempt on my Facebook account from another app. I denied it and was asked to upload a photo, however, it seems the photo I provided was not accepted, leading to my account being disabled. Despite uploading my ID on the help center, my Facebook account is still inaccessible. The issue might be due to a name discrepancy between my Facebook account (Divinegrace Chiamaka) and my ID (Okeke Chiamaka Loveth). I am seeking guidance on how to retrieve my Facebook account. Thank you.
Reported by GetHuman-divineg on सोमवार, ३० दिसम्बर २०१९, दोपहर १२:५३ बजे
I received a link from a Facebook friend on Messenger asking me to log in to chat with her. When I clicked on the link, I was prompted to reset my password, which I did. Shortly after, I was logged out of both Facebook and Messenger and had trouble logging back in with the new password. I attempted to reset my password using the forgotten password option, only to discover that my primary email had been changed without my knowledge. The email address now associated with my account is [redacted] I am unable to access that email to reset my password and regain control of my account. Any assistance would be greatly appreciated.
Reported by GetHuman-msessay on सोमवार, ३० दिसम्बर २०१९, दोपहर १२:५६ बजे
I recently had to replace my old hard drive in my HP computer with a new one. Unfortunately, all the information from my previous hard drive, including my Facebook account details, is now inaccessible. I need help restoring my old Facebook account information. Can anyone assist me with this?
Reported by GetHuman4172874 on सोमवार, ३० दिसम्बर २०१९, दोपहर २:२५ बजे
I discovered an account on Facebook that bears my name, date of birth, and other personal details, which I have reported as a fake account. Despite Facebook's policies against fake accounts, the response I received stated that the reported account does not violate community standards. This situation is concerning as it involves a violation of my privacy. I have requested the removal of the fake account through the feedback option but have not received any resolution. My primary request is for Facebook to remove the fake account containing my personal information. If no action is taken by Facebook, I may need to explore legal options, potentially filing a lawsuit to address this issue.
Reported by GetHuman4172940 on सोमवार, ३० दिसम्बर २०१९, दोपहर २:३९ बजे
I suspect my account has been compromised. I have been using the same email and password for years without any issues. However, recently when I tried to log in, it prompted me to reset my password, which is unusual for me. After entering my usual password, it claims it is incorrect and insists on inputting a different recent password. I have noticed an unfamiliar email address beginning with "lu***" associated with my account that is hindering my login attempts.
Reported by GetHuman4173100 on सोमवार, ३० दिसम्बर २०१९, दोपहर ३:०८ बजे
I created a Facebook account early Sunday morning from my phone, hoping to promote my band. After adding friends and familiarizing myself with it, I switched to my iPad later in the day and was logged out due to suspicious activity. I was requested to send a photo for verification and told I'd be contacted after review. Despite receiving a verification code via text promptly, it didn't work after multiple attempts. I was then locked out after entering too many codes and couldn't regain access after waiting and retrying.
Reported by GetHuman-aitfire on सोमवार, ३० दिसम्बर २०१९, दोपहर ३:२४ बजे
My account got disabled. I had trouble with password changes, missed SMS on old phone, got a new phone but couldn't transfer the account. I keep trying to create a new account, but FB keeps disabling it. I didn't mean to commit fraud. I'm new to social media and struggle with a small phone. I can't reach a human for help. I just want my account back. Thank you.
Reported by GetHuman-bobisaok on सोमवार, ३० दिसम्बर २०१९, दोपहर ३:३४ बजे
Every time I log into Facebook, I can stay on it for a little while. It's been about three or four days since I created my Facebook page, and then finally, it says there has been suspicious activity on my account. How can this be? I haven't done anything wrong. I don't understand. I keep all my personal and business information on there. This doesn't seem right. It feels like I'm being targeted. I am confused about why this is happening. It has limited me from doing certain things on Facebook, like accessing my messenger. I would like an explanation.
Reported by GetHuman-nodinebr on सोमवार, ३० दिसम्बर २०१९, दोपहर ३:३८ बजे
I am reaching out regarding an order my husband made for a toolbox from Creeksfooting through a Facebook ad on November 20, [redacted]. Unfortunately, we have not received the toolbox. Upon tracking it through the post office, it shows delivery to Michigan, weighing only 2 ounces, which does not align with the expected weight of a toolbox. We reside in Alabama and have been unsuccessful in our attempts to contact the company for clarification. Given that approximately 6 weeks have passed since the payment was made, I am concerned that this situation may involve fraudulent activity.
Reported by GetHuman-ellenpur on सोमवार, ३० दिसम्बर २०१९, दोपहर ३:४७ बजे
I am Vaisakh Hariharan, the owner of this personal Facebook account. Unfortunately, my account was hacked after my sister mistakenly entered my login details on a website. Facebook disabled my account and sent me an email stating it was permanently deleted. My request is to recover my account since it contains crucial personal data and is linked to other accounts. Account Name: Vaisakh Hariharan Email: [redacted] I want to emphasize that there was no malicious intent behind this incident. Thank you for your assistance.
Reported by GetHuman4173514 on सोमवार, ३० दिसम्बर २०१९, दोपहर ४:०९ बजे
Dear Sir, I forgot my password and selected the "forgot your password" option during login numerous times. I could only find my account using my name, not my mobile number or email every time. Upon finding my account, I was presented with three options: continue, enter password to log in, or not my account. I selected continue, but a message saying "sorry something went wrong Please try later" kept appearing on the screen. I have been unable to log in for 5-6 days. Please help me resolve this issue. Thank you.
Reported by GetHuman4173558 on सोमवार, ३० दिसम्बर २०१९, दोपहर ४:१५ बजे
I'm having trouble accessing my Facebook account. I logged in on Friday morning, but couldn't remember my password in the afternoon. I attempted to create a new account with the same details to keep my contacts but was asked for a photo ID. I uploaded my driver's license, but they said it was unclear. Facebook mentioned they would review the information before getting back to me, but it's been four days with no response. I really need to unlock my account.
Reported by GetHuman4173755 on सोमवार, ३० दिसम्बर २०१९, दोपहर ४:४० बजे
My Facebook account was disabled by mistake without any explanation, and Facebook has not addressed my concerns. I had important information on my account, and the lack of attention to resolve this matter shows unprofessionalism. This situation is disappointing and unfortunate for a reputed social media platform like Facebook. Contact [redacted] for prompt assistance with my issue. Account Name: Syed M. Faizan Contact: [redacted] Email: [redacted]
Reported by GetHuman-faizansy on सोमवार, ३० दिसम्बर २०१९, दोपहर ४:५७ बजे
Hello, I received a message offering ways to make money and unfortunately trusted it. The sender requested access through Facebook Business Manager, which I accepted. They then became the owner of our page and removed me. Now, I can't see my page in my list. I had added a payment method to the page. I need to regain ownership of the page. How can I do this? Thank you.
Reported by GetHuman4173917 on सोमवार, ३० दिसम्बर २०१९, दोपहर ४:५८ बजे
I am having trouble accessing my Facebook account because the email and phone number linked to it belong to my previous job, making it impossible to receive verification codes. The email [redacted] and phone number [redacted] are no longer valid. The other email attached @fairpoint.net is also outdated since changing internet providers after my family moved. I can provide verification that I am indeed Melonie Fisher if needed.
Reported by GetHuman4174023 on सोमवार, ३० दिसम्बर २०१९, शाम ५:१४ बजे
I need help recovering my account. I recently changed phones and while setting up Facebook on my new device, I requested a verification code via text which never arrived. Despite reattempting it, the code still hasn't shown up. After contacting T-Mobile to fix the issue, I found out that now I'm locked out due to too many failed attempts. I'm hoping to restore my account without having to start from scratch. I have tried everything I could think of but haven't had any luck. Any advice would be greatly appreciated.
Reported by GetHuman-teehar on सोमवार, ३० दिसम्बर २०१९, शाम ६:१० बजे
My Facebook account underwent a security check roughly three weeks ago. Facebook needs to send an SMS confirmation to my phone, but I no longer have access to the old number linked to my account. I submitted my ID as an alternative way to regain access, but I haven't received any response from Facebook. I oversee a page with 18,[redacted] followers that continues to grow, and I am currently locked out of my Facebook account.
Reported by GetHuman4174530 on सोमवार, ३० दिसम्बर २०१९, शाम ६:२५ बजे

Help me with my Facebook issue

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