Facebook Customer Service Issues

Archive 1175

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1175. It includes a selection of 20 issue(s) reported December 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been unable to access my Facebook account for over a week now. I have reached out to seek clarification on why my account is temporarily blocked, but I have not received a response. Normally, when my old account was blocked, I would receive a notification explaining the reason and duration of the block. This time, however, I have not received any notification on my new account. I assure you that I have not posted anything inappropriate. Thank you for your assistance.
Reported by GetHuman4169671 on dimanche 29 décembre 2019 18:58
I have multiple accounts, and two have been disabled for identity verification. When I click on the link provided to get started, it redirects me to a page stating my account has been disabled without a direct link to the help center. I possess a valid state driver's license that can verify my identity. How can I reactivate my accounts?
Reported by GetHuman-hargettg on dimanche 29 décembre 2019 19:21
I attempted to change my last name due to stopping divorce proceedings, resulting in me being locked out of my account. I received a verification number to take a photo with, sent it as instructed, but have not received any further communication. Despite multiple attempts, I cannot recall my password. During the verification process, a text is sent to my old phone number, which I no longer have access to as I have updated it. I am seeking assistance to regain access to my Facebook account, revert my last name to its original state, and update my phone number. How can you assist me with this matter?
Reported by GetHuman-peblzro on dimanche 29 décembre 2019 19:37
Hello, I recently shared my website content on a Facebook group and received positive feedback. However, it seems that Facebook marked it as spam. Today, when I tried to share the link with a friend, it was blocked. I then posted the link in a group's comment section to understand the situation better only to find out that my website's main URL has also been blocked by Facebook. I mainly write informational articles that are shared due to their comprehensive nature and relevance to people's queries. I am actively involved in managing multiple Facebook groups and strive to maintain clean and respectful communities in line with Facebook's standards. You can find my website at www.keyfordiet.com.
Reported by GetHuman4169824 on dimanche 29 décembre 2019 19:38
One of my ex-partners is spreading my naked pictures using a fake account. My name is Daniel Eya, and the fake account is under the name Anita Dahomee. I asked my friend Marie Joseph Mballa to report the fake account. However, since this morning, the fake account "Anita Dahomee" has been commenting with my private naked pictures on my friends' posts. I really need assistance in shutting down the fake account and removing the inappropriate comments and pictures. Please help me with this issue.
Reported by GetHuman-aveleyad on dimanche 29 décembre 2019 19:40
I need help. My ex is using a fake account named Anita Dahomee to post my naked pictures online. I asked my friend, Marie Joseph Mballa, to report the fake account, but now Anita Dahomee is commenting my private pictures on my friends' posts. I want to shut down the fake Facebook page under Anita Dahomee, remove the comments with my name and pictures, and protect all my images. Can someone please help me with this issue? Thank you.
Reported by GetHuman-aveleyad on dimanche 29 décembre 2019 19:44
One of my exes is maliciously sharing my nude photos using a fake account. I'm Daniel Eya, and the fake account in question belongs to someone named Anita Dahomee. To combat this, my friend Marie Joseph Mballa reported the fake account. Unfortunately, since this morning, the fake account "Anita Dahomee" has been spreading my private photos by commenting on my friends' posts. I urgently need assistance to take down the fake account, remove the comments with my pictures and name, and ensure the protection of all my photos. I'm seeking help to report the fraudulent Facebook page under the name Anita Dahomee to address this distressing situation.
Reported by GetHuman-aveleyad on dimanche 29 décembre 2019 19:44
I enabled two-factor authentication and recently got a new phone. I am unable to regain access to my account as I no longer have access to the previous email and mobile number. I have submitted photos with a generated code and my identification documents. I am the rightful account holder and remember the password. This account is private and contains valuable photos and videos that I wish to retrieve.
Reported by GetHuman4169871 on dimanche 29 décembre 2019 19:48
I have created three Facebook accounts but keep getting locked out of all of them. My first account, Daniel Barfield, is locked, then I made a second account named Zahi Siddique Abdullah Hassan, and finally a third account with the same name, Daniel Barfield. I cannot access any of them. I am hoping Facebook can delete all my information so I can start fresh as a girl ended up with my first account and now has my pictures on her profile. I am reaching out to Facebook to help me delete my details and set up a new account.
Reported by GetHuman4169942 on dimanche 29 décembre 2019 20:13
I have been locked out of my business account. When I checked the admin settings, it displayed Kayleigh jo as admin and Kayleigh-jo Phipps as editor, even though I am the rightful owner. I only have one Facebook account, so I am confused why it didn't show me as admin. I tried removing the editor role hoping to regain my admin access, but it didn't work. Currently, the business page (Kayleigh-jo's mobile hairdressing) is still active, but I am unable to access it.
Reported by GetHuman-kjphipps on dimanche 29 décembre 2019 20:14
Hello, I am Ibrahim Tijani Abidemi, also known as Hinzunur. I have been operating two Facebook accounts since around [redacted]/[redacted] under the names "Ibrahim Tijani Hinzunur" and "Ibrahim Abidemi Hinzunur". Unfortunately, I am facing a problem with my first Facebook account, "Ibrahim Tijani Hinzunur," as it has been hacked. The hacker changed all the credentials, including my phone number and email, making it impossible for me to access the account. I urgently need help to secure my account back as it is causing me concern about my reputation. Please Facebook, assist me in recovering my account. The details of the hacked account are as follows: Facebook name: Ibrahim Tijani Hinzunur Username: hinzunur Password: [redacted]0 Year: Approximately since [redacted]/[redacted] Phone Numbers: [redacted] and [redacted] Email: [redacted] I sincerely hope for your support in resolving this issue and restoring my account. Thank you.
Reported by GetHuman-hinzunnu on dimanche 29 décembre 2019 20:50
Dear Sir, I am kindly requesting assistance with my Facebook account. I joined in [redacted], and it holds many precious memories. Unfortunately, I have forgotten both my password and the associated email address. There seems to be no option for me to recover my account. I have tried to use a different email address to receive the confirmation code, but even after some time, there has been no response. My old friends are connected to that account, and I am eager to reconnect with them this new year. Your help in this matter would be greatly appreciated.
Reported by GetHuman-lalitach on dimanche 29 décembre 2019 21:13
Hello, my name is Ibrahim Tijani Abidemi, also known as Hinzunur. I have been using two Facebook accounts since around [redacted]/[redacted] - "Ibrahim Tijani Hinzunur" and "Ibrahim Abidemi Hinzunur." Unfortunately, my first Facebook account under the name "Ibrahim Tijani Hinzunur" was hacked on December 25, [redacted]. The hacker changed all the account credentials making it impossible for me to access it. I am concerned about the misuse of my account by the hacker, and my reputation is at risk. I have attempted to recover the account without success as the recovery code is being sent to the hacker's email. I urgently need Facebook's assistance to regain access to my account by removing the hacker's email and setting mine as the primary one. The account details before the hacking incident were: - Facebook name: Ibrahim Tijani Hinzunur - Username: hinzunur - Password: [redacted]0 - Phone numbers: [redacted]8 and [redacted]3 - Email: [redacted] I am sincerely requesting Facebook to help me retrieve my account to protect my reputation. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman-hinzunnu on dimanche 29 décembre 2019 21:18
I had to restart my phone because I got locked out, and now I can't access my Facebook and Instagram accounts. Although they are still saved on my computer, I am logged out and have forgotten the passwords. When I click on the "forgot password" option, it prompts me to enter my old phone numbers, which I no longer have. Additionally, I don't remember the password for the email linked to the accounts, as I only created it for Facebook.
Reported by GetHuman4170238 on dimanche 29 décembre 2019 21:36
Yesterday evening, my account was hacked, and the hacker changed my email, phone number, and password. I am worried because it's being used for fraudulent activities. I tried to create a new account to warn my friends, but it was suspended shortly after. I followed the steps to verify my identity by submitting a code and a photo, but now I am logged out and unable to access the account.
Reported by GetHuman-dhdoe on dimanche 29 décembre 2019 21:52
I created a new Facebook account last night. Unfortunately, my ex-girlfriend has hacked into all my accounts, including Facebook and Google, changing all my passwords. This morning, while on my new Facebook account, I encountered a message about suspicious activity. I uploaded a photo of my driver's license as requested, but I urgently need access to my Facebook account since it is my only means of communication after my cell phone was stolen.
Reported by GetHuman4170377 on dimanche 29 décembre 2019 22:19
Dear Sir/Madam, I am Abdul Qadir, an account holder on Facebook.com. Unfortunately, my account has been hacked since yesterday, with the hacker changing both the mobile number and email address linked to it, leaving me unable to recover it. I kindly request your assistance in running an ID verification process to help me regain access and prevent any misuse of my account. Please find my profile link below, and I am willing to provide any previous details of my original email and mobile number for verification purposes. Your prompt attention to this matter is greatly appreciated. Thank you, Abdul Qadir
Reported by GetHuman4170393 on dimanche 29 décembre 2019 22:24
My account got hacked and I was charged over $[redacted]. I am unable to access my account. The first number linked to my account is [redacted]. Despite trying the reset process multiple times and receiving verification codes, I never receive the link to complete the process. I tried adding a new email ([redacted]) and phone number ([redacted]) as prompted, but still no link. I rely on your ads to run my business, so please assist me in resolving this issue. - Aaron G.
Reported by GetHuman-aaronfbg on dimanche 29 décembre 2019 23:24
I have two Facebook accounts. The first account is active, but I have not used the second one since [redacted]. Recently, friends informed me they are receiving friend requests from my dormant account, leading me to suspect it may have been hacked. I attempted to access the old account but forgot the password and the associated email address. I am unsure how to close or disable this account without the login credentials. The only information I recall is the name I used on the account.
Reported by GetHuman-cowdin on dimanche 29 décembre 2019 23:38
I've encountered a person named Linda Tripp on Messenger, claiming to be from Facebook, informing me that I've won $[redacted],[redacted] from GB. This individual requested $[redacted] for FedEx delivery. Please address this scam and review the fake certificate with a supposed Facebook guarantee that I received on Messenger. Thanks, Brad B. It would be beneficial to have a simpler way to report scammers as the current process is complex.
Reported by GetHuman4170703 on lundi 30 décembre 2019 00:06

Help me with my Facebook issue

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