Facebook Customer Service Issues

Archive 1173

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1173. It includes a selection of 20 issue(s) reported December 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having issues logging into my Facebook account under the name Diazz Mar Tha. The phone number associated with this account, including Messenger, is +1 [redacted]. I have been trying to deactivate my account due to receiving too many messages from strangers, which I now regret accepting. I can access my Messenger but need help logging into my Facebook account. I am willing to provide any necessary proof to regain access. The email I provided is an old account, and my Instagram accounts are linked to my Facebook. Please assist me in resolving this issue.
Reported by GetHuman4167800 on Sonntag, 29. Dezember 2019 06:16
I frequently share poems and short articles on Facebook celebrating Judaism. Recently, I received threatening phone calls and messages on WhatsApp from unknown individuals. The most alarming was a scary picture I was forced to repost on Facebook, which caught the attention of Israeli authorities (written in Hebrew). The following day, my account was blocked by Facebook with no warning. I believe if I breached their terms, they could have given me a heads-up. I seek assistance in contacting Facebook to reinstate my disabled account.
Reported by GetHuman4167892 on Sonntag, 29. Dezember 2019 07:06
I am a 70-year-old grandmother who has been continuously harassed by individuals accessing my phone, even when it's locked, preventing me from transferring my phone numbers. They persist in harassing me from 7 pm to 2 or 3 am, even with my new phone. They have altered parts of my Facebook to a foreign language, interfered with the phone company during my number transfer, and disrupted my phone service. I have faced difficulties using my phone and social media. They seem to target me for my faith and political views. The constant intrusion into my devices has caused me distress and health issues, with chest pain and sickness returning. I plan to show evidence to the phone company and consider involving legal representatives if this harassment doesn't stop. I feel isolated from my family due to these actions and seek assistance to resolve this distressing situation promptly.
Reported by GetHuman4167944 on Sonntag, 29. Dezember 2019 07:33
I had an old Facebook account from years ago, but I changed my password and forgot it the next day. I have many teenage memories on that account. Unfortunately, the email associated with it is inactive, and I haven't used it in years. Is there any way to help me regain access? Can we conduct an interview or video chat to verify that it's my account? Please, Facebook, help me retrieve it.
Reported by GetHuman-johanobi on Sonntag, 29. Dezember 2019 07:35
I am experiencing difficulties sending messages on Hangouts, and I've been unexpectedly blocked from Facebook. I'm unsure why this happened as my phone is making spelling errors and suggesting words I wouldn't normally use. I'm not alone in facing this issue. I need assistance in understanding why I'm being blocked on Facebook and why I can't send messages on platforms like Hangouts, What'sApp, or Messenger. Your help to resolve this matter would be greatly appreciated.
Reported by GetHuman4167971 on Sonntag, 29. Dezember 2019 07:49
I am having issues accessing my Facebook account, Crystal Dawn Lucas. While visiting my son, he changed the email and password associated with my account. I am wearing a dark blue and white tank top with braided hair in the profile picture. My phone number, [redacted], is still linked to the account. My promotional work for Thrive by Le-Vel is also on the account, which can be verified at crystall22.le-vel.com. The new email he is using is [redacted], and "Apple" is part of the password. My birthday is February 28, [redacted], and I live in Palm Springs. I also work for Jack in the Box, and my previous email associated with the account was [redacted]
Reported by GetHuman-lucascry on Sonntag, 29. Dezember 2019 08:08
Kyle L. and Ben R. have blocked me from their site. They are both in need of help as they are not thinking rationally. Ben R. even mentioned he was contemplating suicide. As a professional nurse, I cannot allow false information to tarnish my career. I have informed Ben R. that I will take legal action. He owes me $12,[redacted] after I provided him with food, a job, and housing. He needs help but is refusing it, and he is currently holed up in a hotel, very paranoid. He was supposed to pay $[redacted] in child support but fled to avoid jail. My name is Dorothy S., and I am dealing with personal issues after the loss of my older son. I have faith in God. Please remove the concerning content immediately to protect both my family and Ben R.'s children from seeing this. Thank you.
Reported by GetHuman-dsilvsni on Sonntag, 29. Dezember 2019 08:33
I am facing GDPR concerns with Facebook. I discovered that someone unrelated to me is receiving my Facebook messages and calls without my intention of contacting them. Furthermore, individuals from different parts of the world have informed me that they are unintentionally viewing my stories on their Facebook accounts, even though they have no association with me. This situation has made me question whether my account has been compromised and information inadvertently shared with others, or if there is a glitch on Facebook's end. This breach of my privacy is troubling, and I am considering escalating this matter.
Reported by GetHuman-ellavisu on Sonntag, 29. Dezember 2019 09:46
I recently attempted to create a new Facebook account, but it was quickly put under review and eventually disabled. Despite providing my phone number for verification, sending a picture of my face, and even submitting a photo of my ID during the appeals process, my new account was permanently disabled. I am eager to create a new Facebook account as I was a previous user who had requested the deletion of my old account.
Reported by GetHuman4168238 on Sonntag, 29. Dezember 2019 10:30
I manage a business page for our burger shop. Unfortunately, we are currently facing an issue with a person using two newly created fake accounts to post hateful content. Despite reporting both accounts, the negative impact on our reviews is concerning for our business. We are unsure of the individual's identity, suspecting they may create more accounts to continue this behavior. It is frustrating that they have never visited our shop, and the photos used do not match anyone we recognize. Any advice on how to address and prevent this situation would be greatly appreciated. Thank you.
Reported by GetHuman-myatminn on Sonntag, 29. Dezember 2019 10:34
Hi, this is Adrian. My Facebook username is Adrian Paul Caza. I previously used the email [redacted] but no longer have access to it. I have set up two-factor authentication with my phone number [redacted]4, but I am not getting the option to send a code to that number to recover my account. I can verify all old passwords and any registered personal information. My previous passwords are yongtaz19 and yongtaz40.
Reported by GetHuman4168312 on Sonntag, 29. Dezember 2019 11:14
In December [redacted], my husband passed away from brain cancer, and three months later, I moved to a new place. Unfortunately, I couldn't recall my Facebook username/password since my cell phone number had changed, and I had forgotten to update something else. I ended up creating a new account to regain access to Facebook. However, on December 8, [redacted], my computer was hacked, leading to my Facebook account being compromised and a virus spreading to my sisters and friends. I changed my email and password; however, I'm unsure if it was enough. I had to discard the hacked computer, which had been previously hacked multiple times when it belonged to my husband. I'm unsure how to ensure the safety of my friends and family from being harmed due to my issues. Additionally, I'm uncertain about how to resolve issues with my Facebook account on my iPhone 8. Despite my concerns, I'm hesitant but considering your service as it's free and states clearly that it's not associated with Facebook.
Reported by GetHuman4168387 on Sonntag, 29. Dezember 2019 11:53
I forgot my password for my previous email "[redacted]" and created a new one with the help of my daughter, "[redacted]" I successfully logged into Facebook with my old email but faced issues when attempting to add my new email to avoid being locked out. Facebook requested identity confirmation, which I provided using my driver's license, but they couldn't verify me. I know there's an option for friends to confirm my identity, but I haven't been in touch with the suggested contacts for a while and don't have their current contact information. If confirming with my driver's license isn't an option, could you allow me to select friends I've had recent contact with to verify my identity? I am eager to regain access to my account and ensure my new email is associated with my Facebook account.
Reported by GetHuman-tbreyten on Sonntag, 29. Dezember 2019 12:49
Hello, I have a question about Facebook ads. I am unable to publish my page due to payment issues. What I would like to mention is that a couple of years ago, I created a page with payment involved. However, after a few weeks, I stopped using that page as I was unsure how to manage it. Now, I have a new page but I am unable to update the payment method because it is linked to the old account and requires permission to change. I am struggling to figure this out and have been attempting to resolve it for the past few days. Please assist me in changing the account number so I can move forward with publishing my pages. It's been a roadblock for me, and I really hope to resolve it before the new year. Thank you.
Reported by GetHuman4168496 on Sonntag, 29. Dezember 2019 12:52
Please ensure you have access to one of the email accounts linked to your Facebook account for verification before logging in. If you are experiencing difficulty accessing your email, you can follow the links below provided by major email service providers like Gmail, Windows Live Hotmail, or Yahoo! Mail to reset your email password. For email addresses given by a school or business, reach out to them directly for assistance. If you are still unable to access your email account, please try again for verification. Thank you.
Reported by GetHuman-mdmonasi on Sonntag, 29. Dezember 2019 13:01
My account has been temporarily locked due to suspicious activity on Facebook. It seems it was compromised by entering my password on a phishing website. I will follow the security check steps to secure my account and regain access.
Reported by GetHuman4168524 on Sonntag, 29. Dezember 2019 13:04
I am unable to access my Facebook account as I have forgotten my password and do not have a Gmail account connected for recovery. Despite requesting a code sent to my phone number for password reset, I am encountering errors. Could someone please investigate the issue with my account? I created my Facebook using the number [redacted]58 in Nepal. I am feeling very frustrated and desperate as I am unable to log in to my account and access my page. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman4163729 on Sonntag, 29. Dezember 2019 13:07
Dear Instagram, I have carefully read your emails and acknowledge that some of the content on my page went against your guidelines. It seems my page was hacked by an unknown individual who posted inappropriate content to falsely represent me. I kindly request assistance in regaining access to my page. Rest assured, I will adhere to Instagram's terms of use and ensure that my content respects others' rights moving forward. I eagerly await your response. Thank you.
Reported by GetHuman4168581 on Sonntag, 29. Dezember 2019 13:32
My friend's account got disabled, and we're unsure why. We've attempted multiple times to log in through online forms with no success. The account holds precious photos and memories of her deceased baby. Lately, she received a letter regarding advertising on Facebook, but how can she utilize advertisements without access to her account? The account I.D. is Dez Dez Dez, while her driver's license states Desiree Navin, causing a name mismatch issue. We've tried to add my ID as verification, as the account features her and me together in a picture.
Reported by GetHuman-ssrat on Sonntag, 29. Dezember 2019 13:50
Last week, my Facebook account got hacked. The hacker changed my phone number and email address, making it impossible for me to access my account. A few days later, my account got disabled. I am hoping to reactivate my account and revert my phone number and email to their original ones. My name on the account is Heather Tingle Cooper. The correct email address is [redacted], and the correct phone number is [redacted].
Reported by GetHuman4168717 on Sonntag, 29. Dezember 2019 14:23

Help me with my Facebook issue

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