Facebook Customer Service Issues

Archive 1171

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1171. It includes a selection of 20 issue(s) reported December 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Mohamamd Mohib from Pakistan, studying at Dadabhoy Institute of Higher Education. My Facebook account, which I use all the time, was disabled a week ago. I believe this may have been a mistake and I urgently request for my account to be reactivated. I am unsure why it was disabled. Being an active user, this account is essential to me. Kindly enable my account as soon as possible. You can also find me on Instagram: mohibaryan, Twitter: [URL], LinkedIn: [URL], and Skype: mohammad.mohib1. My mobile number is [redacted]2. Please, reactivate my account. Thank you.
Reported by GetHuman4165988 on Sabtu, 28 Disember 2019 pukul 19.53
I have an issue with an account that was accessed from a stolen device on my computer. After changing my email and phone number, a compatible device is slowing down my game and security. I deleted the account from my computer hardware but it keeps appearing on a disabled profile sending messages. I need a security check-up for a new password as I have reached the limit of messages and friend requests. Please update and verify my account due to an unknown login attempt.
Reported by GetHuman4166012 on Sabtu, 28 Disember 2019 pukul 19.58
Dear Instagram Team, I am writing to bring to your attention an issue regarding an account named legendimran35 using the name Blackistani-Family as a fake account. This account has been unlawfully using images of my children, all under the age of 11 years old. Unfortunately, due to the high number of complaints, our legitimate page Blackistani_Family, where we shared our family's journey with an autistic child, was deleted. We had worked hard over the years on this account to showcase various aspects of our lives, from modeling and acting to sharing our experiences with autism and medical challenges. It is disheartening to see a fake account thrive while ours was taken down, especially considering that the content posted there was stolen from our original account. We urge you to address this issue promptly by removing the fake account and reinstating ours. I have evidence of our authentic account through posts on my Facebook account and gallery, as well as a comparison with the fake account for your reference. Thank you for your attention to this matter. Sincerely, [Initials]
Reported by GetHuman4166036 on Sabtu, 28 Disember 2019 pukul 20.04
I recently received another Facebook ban after making a joke with my friend. The comment was an inside joke related to a group we are in where individuals are behaving inappropriately by requesting inappropriate photos from young girls. Despite this harmful behavior going unchecked, I seem to face bans frequently, even when others post similar comments without consequence. The bans are beginning to feel targeted and unfair. I would like to file a formal complaint regarding what I perceive as personal and harassing treatment by the moderators.
Reported by GetHuman4166060 on Sabtu, 28 Disember 2019 pukul 20.10
I logged into my profile, went to sleep, and the next morning found my account under review on Facebook. After sending a picture as requested, the review lasted for two days. Upon signing in, I discovered my account had been disabled. This is a mistake, and I am eager to regain access. I have gone through a similar situation with my old Facebook account at [redacted] that I've had since I was 15, and I am now 29. Please assist me in recovering my account, as it contains important information.
Reported by GetHuman-kashyaap on Sabtu, 28 Disember 2019 pukul 20.22
I am experiencing issues receiving the 6-digit login code from Facebook on my phone while trying to log in on my MacBook Pro, which requires Two-Factor Authentication. I can access my Facebook account on my phone where I have verified that my email address and phone number are correct. Despite emailing Facebook multiple times, I have not received a response, and I am unable to locate their customer service phone number. Thank you for any assistance. Jan
Reported by GetHuman-janvk on Sabtu, 28 Disember 2019 pukul 20.23
I have recently acquired a new phone and phone number. However, I am experiencing difficulty accessing my old Facebook account due to two-factor authentication being linked to my previous phone number and email, which I can no longer access. My name is Phillip Smith II, and I am easily recognizable in a red Mario shirt. I kindly request to have the two-factor authentication turned off on my old account so that I can update my email and phone number. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman4166156 on Sabtu, 28 Disember 2019 pukul 20.34
I need help with accessing my Facebook account. The email associated with it has been deactivated, making it inaccessible. In February [redacted], my account got hacked, and I changed the password. Unfortunately, I forgot the new password and could only access Facebook via the tab left open on my laptop. When trying to change the password on the website, Facebook asked for the old password which I couldn't remember. Additionally, I couldn't add another contact email without confirmation from the deactivated email. I can confirm my account details and activity, and I am hoping to find a resolution to this issue.
Reported by GetHuman4166209 on Sabtu, 28 Disember 2019 pukul 20.47
Hello, I'm Catriona. I've been using my original Facebook account for several years. Unfortunately, it was set up with my old phone number, and I can't access the email linked to it because there are no alternative contact details. I created a new page to seek assistance, but so far, no luck. I really need help regaining access to my original account as it contains many precious pictures and memories. Thank you for your help.
Reported by GetHuman4166231 on Sabtu, 28 Disember 2019 pukul 20.52
I recently purchased a multifunction circular saw from a seller named buygwe.vip on Facebook. The item was priced at $19.90 and I bought it on 25/12/[redacted]. Initially, I thought I was purchasing the full saw with a carry case, but during payment, I noticed a note mentioning "3 blades." I am unsure if I bought the complete set with all the accessories or just the blades. Since I do not own a multifunction circular saw yet, only having the blades would not be useful to me. I have attempted to contact the seller without success. I am reaching out for assistance as I am unsure how to proceed. I appreciate any help or advice you can provide. Thank you. - Mr. Jimmy G.
Reported by GetHuman4166363 on Sabtu, 28 Disember 2019 pukul 21.23
Hello! I'm Olivia Wright. Today, I unintentionally shared a post on Facebook that violated their standards. It wasn't my intention to share that post; I was actually trying to share the one below it. Immediately after sharing, Facebook blocked me from accessing the platform and Messenger for a week, preventing me from promptly deleting the post. Facebook Messenger is my primary means of communication with friends and family, so this restriction is quite inconvenient as I won't be able to contact anyone for a week. I want to resolve this issue as it was a genuine mistake, and I never intended to share the inappropriate post. Can you please assist me in resolving this matter? Thank you.
Reported by GetHuman4166452 on Sabtu, 28 Disember 2019 pukul 21.43
Hello, my name is Ziad. Two days ago, my Facebook account was hacked. The password, email, and phone number were changed by an unknown user, and, as a result, I am unable to access my account. I have screenshots of the device used to hack me as evidence and can provide identification to verify my ownership of the account. If it is not possible to recover my account, please disable it to prevent the hacker from posting offensive content. The account name is Ziad Abdelkarim, known as ziaddodi. Please respond promptly.
Reported by GetHuman-zsayed on Sabtu, 28 Disember 2019 pukul 21.43
While streaming PUBG Mobile using Omlet Arcade on my mobile phone, my Facebook account got hacked, and I'm not sure how the hacker got a hold of my phone number. They changed my Facebook and Gmail passwords along with my username, then proceeded to hack my PUBG account linked to Facebook. Fortunately, I could access Facebook through Instagram since the two accounts were linked, but the hacker changed all the information, including the password. I'm attempting to reset my password, but they altered the email address, preventing me from verifying the code needed. Facebook, please assist me. I've invested a significant amount of money in PUBG, and losing that account would be devastating. Could you please provide me with a new password for my Gmail account rather than the hacker's email?
Reported by GetHuman-kekhriel on Sabtu, 28 Disember 2019 pukul 21.47
My Facebook and messenger accounts were hacked by someone who replaced my profile with another person's face and information. This individual is misrepresenting me and potentially engaging in illegal activities under my name. They have even used photos of my grandchildren without permission. I urgently request the removal and shutdown of my Facebook and messenger accounts to prevent any further misuse. Thank you, Henry K. Vaughn.
Reported by GetHuman4166559 on Sabtu, 28 Disember 2019 pukul 22.11
I need assistance with a Facebook password issue. I forgot my password and tried to recover it using trusted contacts as I no longer have access to my Yahoo email. I completed the steps, but I did not receive the email from Facebook after waiting 30 minutes, which is the email address I provided for contact. After several attempts to recover, I remembered my password. However, when I tried to log in, Facebook prompted me to confirm my phone number and email address. I selected my current phone number and accessible Gmail account. Facebook then sent a verification code to either my Gmail or phone number, but I am unable to use it as a new password or for anything else. I urgently need assistance as I have important college work on a Facebook group that I need to access soon. Your prompt help would be greatly appreciated as my exams are in three days.
Reported by GetHuman-anakokxd on Sabtu, 28 Disember 2019 pukul 22.16
I encountered an issue while attempting to access my account. Upon login, a message indicating suspicious activity prompted me to upload a photo. During my first login attempt since creating the account, I was unable to verify the photo being uploaded. Subsequent login tries now result in Facebook reviewing the photo, then logging me out with a promise to notify me. I simply wish to regain access to my account securely.
Reported by GetHuman4166736 on Sabtu, 28 Disember 2019 pukul 23.04
Hello, my name is Abdul Salibi. My Facebook account under the name "Aboud Salibi" was hacked a few days ago. The hacker changed the password after my account was disabled. I would like to recover my account. I am willing to provide my ID and old Facebook password for verification. Please help me as I really need my account back, especially for playing PUBG. You can find my Facebook account under the name Aboud Salibi. My email associated with Facebook is [redacted] Thank you.
Reported by GetHuman4166754 on Sabtu, 28 Disember 2019 pukul 23.11
Yesterday, I uninstalled Facebook Lite from my phone. When I reinstalled it and tried to log back into my account, I encountered some issues. Unfortunately, I couldn't remember my password. I also tried to use my Facebook code, but it was linked to a phone number that I lost last month. The lost phone number linked to my Facebook account is #[redacted]0. I would appreciate it if you could help me recover my password or provide the code to my current number. Thank you.
Reported by GetHuman-jehusong on Sabtu, 28 Disember 2019 pukul 23.17
I recently discovered unauthorized videos of myself on Facebook in compromising situations. I have already spoken to the police, and they suggested I reach out to Facebook for assistance. I am seeking guidance on how to have these videos removed as they are causing distress in Suffolk County. The person responsible for posting the videos goes by the name More Gonzales and resides at [redacted] William Floyd Parkway, Shirley, New York [redacted]. Any help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-lysiusga on Sabtu, 28 Disember 2019 pukul 23.30
Hello, I am writing about Instagram. As Facebook owns Instagram, I am hoping you can assist me with this request. Can you please consider adding a feature in Instagram's next update to allow users to delete one photo from a multiple photo post, instead of having to delete the entire post? This feature would be highly valuable and appreciated by many users. Thank you.
Reported by GetHuman-sosasara on Sabtu, 28 Disember 2019 pukul 23.52

Help me with my Facebook issue

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