Facebook Customer Service Issues

Archive 1170

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1170. It includes a selection of 20 issue(s) reported December 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I need help with my Facebook profile. I changed my password a few days ago, then reset my phone and now I can't remember the new password. I've tried to recover it, but I can't access the email linked to my Facebook account. I also tried to recover that email, but it seems to no longer exist. I would appreciate any assistance in recovering my account. Please contact me at my sister's email address. Thank you.
Reported by GetHuman-ninolel on Saturday, December 28, 2019 3:14 PM
Good morning. I obtained a new phone and phone number yesterday. I've attempted everything to recover my Facebook account. I have submitted the photo they requested, but I am still unable to access my account. The issue is I no longer have access to the phone number where they are sending the verification code. I have gone through the password reset process, but I am stuck as I cannot receive the code on the old number. I would appreciate any assistance as I have been trying tirelessly for two days now. Thank you for your help.
Reported by GetHuman-btchywtc on Saturday, December 28, 2019 3:24 PM
Good morning, A few months ago, we reached out to Facebook regarding our business account that has been restricted. We want to clarify that we are not a cannabis business but an advertising agency. The representative we spoke to mentioned that we did not conform to community standards. We are seeking guidance on how we can address this issue to boost our posts and have the restriction lifted. Thank you for your assistance in this matter. Please contact us at [redacted] Thank you.
Reported by GetHuman4164743 on Saturday, December 28, 2019 3:36 PM
I made a new Facebook account after my old one was supposed to be deleted, but the new account got disabled. I believe this happened because I had other accounts linked to the same email address. I would like all accounts associated with the email [redacted] to be deleted so I can create a fresh Facebook account. Thank you.
Reported by GetHuman4164769 on Saturday, December 28, 2019 3:42 PM
Hello, I received an email from Facebook stating that my account has been permanently disabled due to a violation of their terms. They mentioned policies regarding threats, violent groups, and graphic content not being allowed on the platform. They directed me to Facebook's Community Standards page for more information. Can anyone help me with this issue?
Reported by GetHuman4164808 on Saturday, December 28, 2019 3:50 PM
My 69-year-old mother's Facebook account has been disabled and she is completely blocked. We have attempted various solutions to reactivate it without success. Despite our efforts, she is unable to create a new Facebook account. In our latest attempt, Facebook mentioned verifying her account and sending an email. We are concerned her account has been compromised, and our primary goal is to regain access to it. I am using my email address to assist my mother in this matter. Thank you.
Reported by GetHuman4164977 on Saturday, December 28, 2019 4:32 PM
I've been informed by multiple friends about Facebook messages they received from someone pretending to be me, which I did not send. Today, I got a notification from the Facebook Support team referencing Case #[redacted][redacted] that a friend reported a profile impersonating me. It seems like someone has created a fake profile using my name to contact my friends.
Reported by GetHuman4165011 on Saturday, December 28, 2019 4:38 PM
My advertisement is being disapproved immediately. After appealing, I received an automated email upholding the denial without a manual review. I have made several revisions to the ad, but it keeps getting rejected instantly, indicating that it's all automated without human review. Despite being compliant, my MLM ad is consistently denied. I have checked other ads and ensured mine avoids making money claims and buzzwords Facebook dislikes. I'm struggling to contact anyone at Facebook, even through Chat.
Reported by GetHuman4165096 on Saturday, December 28, 2019 4:55 PM
My name is Vince Allen, and I have a Facebook account in the UK. Similarly, my sister, Angie Allen George, had an account as well. Unfortunately, Angie passed away around six years ago, yet her account is still active. This situation leads to birthday reminders and other interactions. As a close relative, I am seeking guidance on the necessary steps to deactivate her Facebook account. I would appreciate any assistance on how to proceed. Thank you. Vince Allen
Reported by GetHuman-vinceall on Saturday, December 28, 2019 5:00 PM
I initially set up my account with a school email, [redacted], over a decade ago. Last week, late at night, Facebook prompted me to change my password for the first time ever. I complied, but regrettably didn't note it down. Subsequently, I clicked on "forgot password," realizing that my former job's email (where reset information was sent) is no longer active. Perhaps my old password, "smiles," could assist in resolving this issue. I now use [redacted] as my work email. Could the reset details be sent to this new email address instead?
Reported by GetHuman4165300 on Saturday, December 28, 2019 5:37 PM
I recently experienced unauthorized access to my Facebook account. The individual changed my password, phone number, and email, logging me out in the process. I suspect they plan to use my account to send fraudulent links and scam others, as the same person targeted my friend. I am worried about the potential misuse of my account and urgently need to resolve this issue to regain control of it.
Reported by GetHuman-festusch on Saturday, December 28, 2019 5:51 PM
My website has been disabled since October, and I am unable to share the link www.broosis.com with customers. We have appealed the page quality results and have not received any response since October. I would appreciate it if this issue could be resolved so we can continue our campaigns. Thank you.
Reported by GetHuman4165243 on Saturday, December 28, 2019 5:55 PM
I've recently been hacked on my long-standing account. Unfortunately, I've forgotten the email, password, and linked telephone number. The account belongs to Nadine Keian Kohen Hogan and holds all my life's memories, including pictures of my kids. My friends mentioned that the account is still active, and people are receiving messages from it. I haven't backed up passwords on my new phone. Can someone please assist me in recovering it? I believe the last picture I posted was of my son wearing a black and white t-shirt with tan bottoms.
Reported by GetHuman4165383 on Saturday, December 28, 2019 5:59 PM
Hello! I'm Sandeep Singh Sardar. I'm experiencing issues with both the Facebook app and the Messenger app. It seems like there has been some misuse of my accounts. I rely on Facebook for job opportunities in real estate sales, so reactivating my account is crucial for me. This job search is important for both me and my family. I can be reached at [redacted]. I will hold off on submitting any documents until my real estate job search on Facebook is resolved. Could you please reactivate my account? Thank you, Sandeep Singh Sardar
Reported by GetHuman4165439 on Saturday, December 28, 2019 6:06 PM
Hi, I'm Edna Negron. I've created a Facebook chat group called Elephants and Donkeys for POTUS45. I'm trying to separate my social media from political discussions, but my posts keep getting rejected. I'm not sharing anything controversial or negative. I'd like help understanding what I'm doing wrong and if I need to pay for advertising. I want to maintain the page, even if payment is required, but I'm feeling confused. I'm looking for guidance on how to resolve this. Thank you.
Reported by GetHuman-ednam on Saturday, December 28, 2019 6:30 PM
I've been struggling to log in to my account for the past month or two. I forgot my password and numerous attempts to recover it have been unsuccessful. My username is Kanishka Rawat, and my account is associated with the mobile number [redacted]. Despite trying the "forget password" option multiple times, I haven't been able to access my account. I'm looking to update my account to link it with my email address, [redacted], to regain access.
Reported by GetHuman-imchaudh on Saturday, December 28, 2019 6:41 PM
I have been using my Facebook account for many years, registered under the email [redacted] Unfortunately, I have lost access to this email, which is causing me trouble in recovering my account. I possess my ID and other details to prove my identity, but the reset options require access to the old email. I would appreciate any guidance on how to regain access to my account under these circumstances.
Reported by GetHuman4165617 on Saturday, December 28, 2019 6:42 PM
I manage a Facebook business page named Social Shot @socialshot314 for my photography/video business. Lately, whenever I attempt to upload photos from my laptop to Facebook, the platform freezes and crashes. This problem is hindering my ability to maintain the photo quality I need. I have tried contacting Facebook multiple times about this issue, but I have not received any responses. It's crucial for me to resolve this issue quickly to ensure smooth uploading of high-quality photos. Thank you for any assistance.
Reported by GetHuman4165682 on Saturday, December 28, 2019 6:55 PM
I can't access my Facebook account or the linked email. I've tried all the passwords I can remember. My mobile number isn't on Facebook currently, but it was in the past. I have family members like C.J. (sister) and A.H. (mother) aware of the problem, even though they aren't listed as trusted contacts. I really need to regain access to my account.
Reported by GetHuman4141060 on Saturday, December 28, 2019 7:02 PM
I am confused as to why my Facebook account was disabled. Most of my activity on the platform involves supporting animals, my children, and participating in online garage sales. The only thing I can think of that may have caused this is a post I made about an event in Oklahoma involving a police officer. It is unfair for Facebook to side with a racist officer who made discriminatory remarks about my black son. This situation is upsetting, especially considering the real harm racism has caused my 10-year-old son's health. I urge Facebook to reconsider their decision and reactivate my account. I feel unjustly targeted while others engaging in illegal activities remain active on the platform. I had to create a new account, losing contacts and photos, which is frustrating and unacceptable.
Reported by GetHuman4165905 on Saturday, December 28, 2019 7:39 PM

Help me with my Facebook issue

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