Facebook Customer Service Issues

My Facebook account was hacked approximately one month ago. The hacker altered my email, phone number, and password. Additionally, they established a second-factor authentication using their own phone number. Despite my attempts to modify the emails, passwords, and reaching out to Facebook Help Center through surveys, their responses were limited to the identity confirmation request. Unfortunately, I have been unable to bypass the second-factor authentication. Any assistance provided promptly would be greatly appreciated as I am running out of solutions. Thank you.

Hello, I am Ashish Rathore, a Facebook user. Today, on December 28, [redacted], my account was disabled. This account holds many personal memories for me. I am unsure why it was disabled as I always adhere to Facebook's terms and conditions. I kindly request to have my account re-enabled so I can stay connected with my friends and society. I would be very grateful to the Facebook team for their help. Please do the needful. Facebook account name: Ashish Rathore. Mobile: [redacted].

On my iPhone and iPad, I inadvertently created a new Facebook account after being led to believe my email address was incorrect. This resulted in a new account being opened with a photo of mine displayed publicly, which I did not desire at 79 years old and fear it could jeopardize my safety. Upon logging into my laptop today, I encountered a similar issue with the newly accepted password being rejected. I have documented this error and seek assistance to ensure consistency in my Facebook details and security across all my devices.

Yesterday, I was notified that my account was suspended for violating the terms of service. After requesting a review, Facebook informed me of their mistake and apologized. They stated that my post had been restored, which pleased me. However, I discovered that my account suspension had not been lifted when I tried to post holiday pictures for my family. A message indicated a countdown of 29 days and 18 hours before I could use that feature again. I expected that if they acknowledged their mistake, they would not only allow my post but also lift the suspension.

I have feelings for a girl and I check her profile daily. I messaged her on July 11th but she hasn't seen it yet. She didn't accept my friend request, so I withdrew it. I hope she sends me a request instead. Is it possible for my name to appear in her friend suggestions daily to prompt her to send a request? Assistance from your team could really make a difference in my life.

My friend's Instagram account was recently hacked, and the email associated with it was changed, leaving her locked out. Here's the situation: Her username is "@tesi.[redacted]" with the email "@gmail.com" linked to the account. She did not have 2FA enabled and had no phone number on the account. The hacker successfully accessed the account, changed the password, and updated the associated email to "[redacted]" after altering it from "[redacted]" Unfortunately, my friend, "Tesi," did not receive any notifications regarding someone accessing her account. The compromised account "@tesi.[redacted]" contains pictures of her and her friends, which could serve as proof of ownership. However, she is unable to reset the password or access her account due to the email change. We are hopeful for a prompt response to further investigate this matter. Thank you for your assistance. Best regards, Manuel

Hello, my name is Nattabira Pauline. I need help as I logged out of my Facebook page and forgot my password. Unfortunately, I can't access my page because I no longer have the phone number I used when I opened it. If there is any way you can help me recover my account, I would appreciate it. Thank you. My page is under the name Nattabira Pauline and the phone number I no longer have access to is [redacted].

My Facebook account, Jessica Evans, has been hacked, and I am unable to reset my password as I no longer have access to the email or phone number associated with the account. Losing this account would mean losing precious memories from years ago that are incredibly valuable to me. I request assistance to resolve this matter. Thank you.

Hello team, I’m Vidhya Soni. My Facebook account has been hacked, and I can't access it. The Facebook ID is [redacted] When someone searches for "Vidhya Soni" on Facebook, the results show someone else's ID named "James David." I've tried to recover my password using my phone number, but I don't use that sim anymore. I also forgot the password for my recovery email "[redacted]," which I haven't used in a year. Please delete my account as there are lots of photos on it. Hoping for a prompt and positive reply. Thank you.

I have been using my Facebook account for over a decade now under the name Aysha Iftikhar. It was associated with the email address [redacted] and an old phone number that I no longer remember. Unfortunately, I lost my phone which had the code generator for my account, resulting in me being logged out of Facebook. Now, every time I try to log back in, it sends a code to my lost phone that I can't access. Moreover, all recovery attempts are being sent to an email and phone number I no longer have access to. Despite providing my ID and other requested information to Facebook, I have not been successful in recovering my account. I urgently need assistance in regaining access to my Facebook profile.

I used Facebook on my personal laptop (PC), iPhone, and iPad. Unfortunately, my iPhone no longer functions, so I replaced it with a new one. Since then, I have been unable to log in to my Facebook account. Despite multiple attempts to reset my password, I have not received the 6-digit code required to proceed. I have checked my email and spam folder, but the code never arrived. The assistance provided by Facebook has been unhelpful, and I am currently locked out of my account without a solution in sight. Your guidance would be greatly appreciated.

My Instagram account got hacked around the second week of December, I suspect it was on the 12th. - Previous account name: shellshock010 - Original email: [redacted] - Hacked account name: dubafranck - Hacker's email appears to be from Russia. I have contacted Instagram's support team three times in the last couple of weeks and promptly provided all the necessary information as per their automated responses. However, I have not heard back from them in over 10 days, and I'm unsure if any action is being taken to resolve this issue.

Recently, I received a notification in a different language informing me that my account was accessed. Upon checking, I discovered that my Facebook settings were completely altered - my gender, email, phone number, and name were changed. Even my profile picture and personal information were tampered with. My long-standing account, originally under the name Morgan Alicia, was renamed Yusuf Lauma with a random profile picture. Feeling violated, I created a new account to warn my friends and family about the hacking incident. Despite numerous reports, Facebook claimed the actions did not violate community guidelines. I am deeply disappointed and frustrated with the lack of action taken by Facebook to address this invasion of my privacy and personal memories, including pictures of my daughter since she was a baby and photos of deceased loved ones. Urgent attention and resolution are needed to safeguard my privacy and restore my account.

I have reason to believe my friend's ex-girlfriend and her mother have gained unauthorized access to his Facebook account. He is currently unable to address this as he is in jail. I have attempted to regain control using verified methods, but I now seek assistance in deleting the account to prevent further harassment towards his family and children. His name is Lefty Fincham, and the associated phone number is no longer valid as it belongs to the ex-girlfriend's mother. I am willing to provide his mug shot as a form of identification, which can be compared to his profile picture. I urge for help as I have exhausted my efforts and now Facebook seems unresponsive to my attempts.

Good morning, I am reaching out to seek assistance regarding my Facebook Page, @OverRhythm, which is dedicated to a music and clothing business. Regrettably, my partner entered incorrect details for the page name, impacting the SEO performance. This issue prevents me from running ads with the inaccurate page name. Despite my attempts to modify the name on Facebook, I have encountered difficulties. I kindly request for the page name to be updated to "OverRhythm Records" from your end. I am Michael A., and my past email address is [redacted] Thank you for your help in resolving this matter.

Hello everyone on Facebook, I need your assistance as something is not right! I have reported that my account displayed a photo of Osama Bin Laden after traveling from one province to another. Since then, Facebook has informed me that my account is disabled. For further details, please refer to the screenshots I have captured, showing my profile ID on my mobile app and the one displayed by Facebook during confirmation. I am willing to share the screenshots with you all!

I recently created a Facebook account for personal and business purposes. I initiated a test ad and made some posts. However, upon waking up, I noticed a message indicating that my account is currently under review. This issue has occurred with my past 4-5 Facebook accounts, and it's crucial for my business operations. I am eager to verify my identity in any necessary manner to regain access to my account promptly. The notification states that access will be restricted until my photo is reviewed. Kindly assist me in resolving this matter so that I can utilize my account for business purposes.

Hello, I am Pakhi Kakkar, the mother of Sartaaj Kakkar, a child actor in Bollywood. I mistakenly set up his Facebook and Instagram accounts using my birth year to reflect his age. Unfortunately, Facebook has disabled his account, where he had a significant following of 11k followers, and on Instagram, 29k followers. Sartaaj has appeared in notable Bollywood films like Tiger Zinda Hai, Judwaa 2, The School Bag, and Mard Ko Dard Nahi Hota. I have provided the necessary documentation to Facebook as proof to reinstate his account. I manage his social media and seek guidance on how to resolve this issue. For further information, you can search for Sartaaj Kakkar online. His Facebook username is Sartaaj RK, and on Instagram, it is Sartaaj_RK. Thank you.

I have been repeatedly restricted for content flagged as "nudity and/or sexually explicit" when I believe it is not. The latest was a gif of two anime girls sharing a kiss, fully clothed and not sexual. Friends shared the same gif, were told it was fine, but I keep getting rejected on appeal. Why is it okay for them but not for me?

After I upgraded my phone and installed the Facebook app, I'm unable to access my account fully. My account shows my details but is missing photos, posts, and friends. Surprisingly, I can still access everything on my old phone. I need help transferring all the data to my new phone. Additionally, I'm an admin for three other accounts: Stall in the Hall, Caltra and District AC, and Ahascragh Caltra Fohenagh Community Games. Thank you. - John S.