Facebook Customer Service Issues

Archive 1168

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1168. It includes a selection of 20 issue(s) reported December 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently discovered that someone posted my picture on Facebook without my consent. The picture only features me, not a group. I'm uncomfortable with this and would like it to be removed. I do not have any personal relationship with the person who posted it. Removing the picture is important to me as it could lead to family problems and affect my self-confidence. I kindly seek assistance in having this picture taken down from the platform. Thank you for your support.
Reported by GetHuman-mhmnawai on Saturday, December 28, 2019 4:21 AM
I forgot to update my phone number on my Facebook profile, so now my login code is being sent to my old number, which I no longer have access to. Consequently, I cannot log in to my Facebook account. Additionally, I no longer have access to the email linked to my Facebook account as I have a new email address now. Despite knowing my Facebook password, I urgently require access to the Two-factor authentication code sent to my new phone number. Kindly assist me with this issue, please.
Reported by GetHuman-sofiaaly on Saturday, December 28, 2019 4:25 AM
Hello! I need assistance recovering my account. I am unable to access it as I no longer have access to the email and phone number associated with it. I have been using this Facebook account since [redacted], and it holds significant sentimental value to me with many cherished memories. The last password I remember using was "kuykuy22" or "kuykuy@22". I am willing to provide copies of my birth certificate, NBI, TIN ID, and Passport if needed to verify my identity. To stay connected, I have created a new Facebook account under the name Edeth NTR with the email address [redacted] and mobile number [redacted]5. I appreciate any help in recovering my account. Thank you.
Reported by GetHuman4163216 on Saturday, December 28, 2019 4:51 AM
I recently purchased a new phone and now I am having trouble logging into my Facebook account. Some time ago, I accidentally created a duplicate account. Now, when I try to access my original account by resetting the password, the system keeps opening the wrong account. Unfortunately, I cannot recall the password for my correct account, desai.priyanka24. I really need access to my account as it contains personal photos and information. Please assist me in resolving this issue.
Reported by GetHuman4163238 on Saturday, December 28, 2019 5:01 AM
Dear Facebook, I have been using your platform for over 8 years now. Recently, my account was disabled without any warning. I have reached out to the help center multiple times but have not received any response. My account is essential for me to stay in touch with important people and old friends. It has been a significant part of my life. I kindly request you to review my account and reinstate it if I have unknowingly violated any rules. Thank you.
Reported by GetHuman4163277 on Saturday, December 28, 2019 5:21 AM
Hello, I need assistance in recovering my account. I have been attempting to access it for several days without success. I am unable to log in using my email [redacted] or my mobile number. The last password I remember using was either kuykuy22 or kuykuy@22. I am unsure if my account has been hacked. I am willing to provide my passport, birth certificate, NBI clearance, and TIN for verification purposes. You can reach out to me via my new Facebook account Edeth NTR with the email [redacted] or the mobile number 0[redacted]. I am currently residing in the Philippines, and my old account Cha Ruth has been a significant part of my life for over a decade. I appreciate any help in recovering my account. Please contact me at your convenience. Thank you, and may you be blessed. Many thanks to the Facebook team.
Reported by GetHuman4163216 on Saturday, December 28, 2019 5:25 AM
I need assistance with deactivating an old Facebook account created by a friend in high school. I no longer have access to the account, and it contains some photos that make me uncomfortable. Despite multiple attempts to report the profile for closure, the reports are consistently closed without requesting a reason for deletion. I am willing to provide my ID to verify my identity and show that my name is associated with the account, which is under the name Fatima Rose Tampos. I would appreciate any help in permanently deactivating this account.
Reported by GetHuman-timrosej on Saturday, December 28, 2019 5:36 AM
Hello, my Facebook account was disabled because my real name is Gurjinder Singh, but my public name is ਰਾਜਵੀਰ ਗਿੱਲ. I have attached my valid ID proof, but the Facebook team has not accepted it. Please assist me in getting in touch with the Facebook office for them to verify my account with my valid ID proof. The name on my Facebook account is different, so I need help in resolving this issue. Thank you.
Reported by GetHuman-vaggblon on Saturday, December 28, 2019 5:55 AM
I recently upgraded my phone. I am facing an issue with my Facebook accounts; one is linked to an email and the other to my phone number. I forgot the password for the account associated with my phone number. After numerous failed attempts, I decided to request a verification code. However, despite trying three to four times since 12.26.19 and again today on 12.27.19, I have not received any text messages with the codes. This situation is extremely frustrating as I just want to access my account. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman4163355 on Saturday, December 28, 2019 5:58 AM
I set up a Facebook business account and now I'm attempting to transfer ownership of a Facebook page that was originally on my personal profile. I got an email about the request for ownership transfer, but I can't seem to find where I can authorize this switch from my personal page to the business account. How can I proceed with transferring the ownership to the Facebook business page I created?
Reported by GetHuman4163360 on Saturday, December 28, 2019 6:00 AM
I've been using Facebook for 10 years since it was a new platform. Initially, I signed up with [redacted], but I no longer have access to that email. I changed my contact number and device after losing my phone. Now, I can't log in because the approval code is being sent to my old inactive number. I've been trying for 90 days to recover my account. My recovery email address is [redacted] Any help would be appreciated.
Reported by GetHuman-logaloga on Saturday, December 28, 2019 6:19 AM
I am writing regarding several issues. One month ago, my Facebook account was unfairly deleted due to my boyfriend, Todd James, impersonating me and making false posts. He accessed my account while I was asleep, posted inappropriate content, and got my account deleted. I had valuable photos and videos of my deceased family members that are now lost. Currently, Todd is falsely reporting me again, leading to another account deletion without warning. He continues to bully and manipulate by creating multiple accounts to falsely report mine. I have evidence of us being together on the day he claimed otherwise, December 12th. I request that Todd be banned for violating community guidelines and falsely reporting me. I have never been in trouble on Facebook before. Please stop him from deleting my accounts unjustly and consider reinstating my recently deleted account. Thank you.
Reported by GetHuman4163452 on Saturday, December 28, 2019 6:43 AM
I was friends with Andrea Cyrich on Facebook, and I am concerned for her safety. She mentioned to me that she is afraid for her life due to someone poisoning her. She has unexpectedly deleted her Facebook page, which is unusual because she enjoyed being online. I reached out to her via text, but communication ceased. I informed her about involving her parents and the police to address the situation, and she replied that she is okay and asked about a past visit to my house. When I asked for clarification, she didn't provide a satisfactory answer. I tried to find her profile and her parents on Facebook, but everything seems to be deleted. I am seeking assistance in restoring her profile.
Reported by GetHuman-vincemur on Saturday, December 28, 2019 7:01 AM
My account was disabled, and I believe I understand why. Around 2 to 3 months ago, I received a message from a friend from high school claiming she had won $[redacted],[redacted] and offered me the chance to win. She provided me with a way to contact her agent, and unfortunately, I fell for it and contacted them. I sent $[redacted] to supposedly receive $[redacted],[redacted], but then they claimed the IRS seized the money from a UPS truck and demanded an additional $[redacted] payment. I refused as I couldn't afford it and insisted the IRS should contact me directly. They persisted, trying to pressure me into paying, but I refused and requested a refund of the initial $[redacted]. After I declined, they stopped texting me and began sending the same message to my contacts using my name. My brother even received it and asked me about it. I believe this incident is why my Facebook account was disabled. Please re-enable my account.
Reported by GetHuman3877611 on Saturday, December 28, 2019 7:02 AM
I am reaching out for advice regarding my late sister's social media account. She passed away in [redacted], and I had been given access by her to manage it. Unfortunately, her mother-in-law has turned the page into a memorial without my consent. I would like to revert it back to the way my sister originally intended, as it was her wish for me to have control. This situation has caused me distress as it feels like a loss of connection to my sister and my nieces. Any guidance on how to regain access and revert the page would be greatly appreciated.
Reported by GetHuman-snewport on Saturday, December 28, 2019 8:03 AM
My account was hacked by someone who changed my password, added their email to my Facebook, and blocked me out. They used my account to contact my friends, causing issues by hitting on their partners. I suspect they are trying to use my account for illegal activities like obtaining credit card information. I need my Messenger re-enabled as it is my only way to contact my family. The person behind this could be my ex-wife, but I am not completely certain.
Reported by GetHuman-davidpmo on Saturday, December 28, 2019 8:17 AM
Our page was unpublished on December 23rd, which was the second attempt to create a page for EX, George Markakis' new film. According to your statements, the page was removed for resembling one previously taken down for violating Community Standards. The content of our new page created on December 9th was carefully reviewed to comply with your policies. We have appealed this decision as we believe we are not in violation. With our film participating in film festivals, it is crucial for us to promote it on social media. We eagerly await your feedback and are willing to make any necessary adjustments. Your prompt response would be greatly appreciated.
Reported by GetHuman-plangr on Saturday, December 28, 2019 8:33 AM
My account has been disabled for two days. This is a business account that has been erroneously shut down without any valid reason. There is no basis for shutting down my Facebook account as I have not violated any policies or rules. I am prepared to take legal action against Facebook for disabling my account unlawfully. It has been over 48 hours, and my business has been significantly impacted due to this unjust action.
Reported by GetHuman4163708 on Saturday, December 28, 2019 8:53 AM
I set up my Facebook account years ago with an email I can't access anymore. After attempting the trusted contacts method, I was supposed to receive a code to another email. However, the code expired before I could use it, and I can't find where to enter it now. I'm unable to contact my contacts again as some of them are only reachable through Facebook, from which I'm logged out. On my mobile, I can enter a code to access my account, but when prompted to confirm my login information, I keep getting an error message about Facebook's post control settings. I've tried too many times and can't proceed. The option to report this issue requires me to log in, which I can't do. This problem is frustrating me; any assistance would be appreciated.
Reported by GetHuman4163711 on Saturday, December 28, 2019 8:55 AM
I forgot my Facebook password and I had previously been logged in on my iPhone. However, I had to reset my phone and now I am unable to remember my password or reset it. I attempted to change it through Facebook Lite, but encountered an error. When trying through the regular Facebook app, my account is not showing up. This situation is preventing me from logging into my online games as well. I have a page with 10k likes; should I abandon my efforts on this page and in the games?
Reported by GetHuman4163729 on Saturday, December 28, 2019 9:05 AM

Help me with my Facebook issue

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