Hi my name is Karissa Pursley my account was taken over by a hacker, they have blocked...

GetHuman-karessap's Recover Hacked Account issue with Facebook from December 2019

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Before contacting them, items GetHuman-karessap may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-karessap's own words
Hi my name is Karissa Pursley my account was taken over by a hacker, they have blocked me and my family off of my account. I can not access anything concerning my account thru also changed the email account so they can keep my page under their enforcement. I have created a new account for my email please send me my information back to gain access to my account. No one has helped and the person is trying to get money with my name. It said California but I live in Georgia please help.*Thank you Karissa

GetHuman-karessap did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-karessap
Dec 28th, 2019 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 235300 others
0 customers following this

Timeline

GetHuman-karessap started working on this issue
Dec 28th, 2019 12:28am
GetHuman-karessap indicated the issue is not fixed yet.
Dec 28th, 2019 4:39am
GetHuman-karessap indicated the issue is not fixed yet.
Dec 28th, 2019 4:42am
GetHuman-karessap indicated the issue is not fixed yet.
Dec 28th, 2019 4:47am
GetHuman-karessap indicated the issue is not fixed yet.
Dec 29th, 2019 12:50am
GetHuman-karessap indicated the issue is not fixed yet.
Dec 29th, 2019 4:35pm