Facebook Customer Service Issues

Since December 24th, I have tried reaching out to seven different email addresses without success. My issue is that I've been locked out of my Facebook account and prompted to enter a mobile phone number for verification. The challenge is, I do not currently use a mobile phone. Despite receiving Facebook emails to change my password, doing so did not enable me to access my account as it continues to ask for a mobile number. I even received two recovery codes, but changing the password again seems futile. Attempting to seek assistance via phone led to a disappointing automated message stating no phone support is available. I strongly urge Facebook to reconsider the requirement for a phone number and help me regain access to my account. Thank you.

I recently changed my Instagram password but am now unable to verify my account as it's prompting me to confirm through an old email and phone number that I no longer have access to. I've updated my Facebook with current contact details, but using it to log into Instagram still asks for verification with the outdated information. The email is an old college account and the phone number was changed years ago. Instagram is vital for keeping in touch with friends, family, and work contacts abroad. I've already submitted a photo with my details but have been unsuccessful in resolving this for a week. Any assistance provided promptly would be greatly appreciated.

I was using my account when suddenly it displayed a message about suspicious activity and disabled my account. I have been using this account for over a decade and have not updated my email address, which is my old address [redacted], not used in over seven years. The phone number on file is also no longer valid. I am unable to pass the security checkpoint feature. When prompted to download my information, it does not progress further.

Hello, I lost my mobile phone on December 26, [redacted], in Wellington, New Zealand, at a neighbor's party. Unfortunately, I didn't get it back until late, when someone found it in another person's purse. Since then, I have my phone back, but all my pictures are deleted, my Facebook account is disabled due to a community violation, and my contacts are missing from the phone. I am struggling to reopen my 19-year-old Facebook account, especially because my business pages are linked to it. I could really use some assistance with this matter. Thank you.

Hello, I lost my mobile phone on December 26, [redacted], during a neighbor's party in Wellington, New Zealand. I didn't get it back until later, as someone found it in someone's purse. Since then, my phone is back, but my photos are deleted, and my Facebook account is disabled due to community violations, with my contacts deleted as well. I am in need of assistance to regain access to my 10-year-old Facebook account since my business pages are linked to it.

I recently switched to a new phone and encountered an issue while trying to log back into my Facebook account. Unfortunately, I didn't record the original password and the code sent to my current working number did not arrive. Consequently, I am unable to access my account. I have also changed my email address since creating the account and have attempted various passwords without success. I am seeking assistance to either recover my current password or reset it to regain access to my account.

My name is Karissa Pursley. My account has been compromised by a hacker who has blocked my family from accessing it. They have changed the email linked to the account and now have control over it. Despite creating a new email account, I am unable to regain access to my account. The hacker is attempting to extort money using my name, and although the location shows California, I actually reside in Georgia. I am seeking assistance to resolve this issue. Thank you, Karissa.

Urgent matter. I am Karobi Halder. There are two Facebook accounts using my name and photos, which is distressing. These accounts with my personal details pose a threat to my safety, particularly at school. Removing these accounts promptly is crucial for resolving this issue. I kindly request your urgent assistance in permanently deleting these accounts to ensure my safety and peace of mind.

I am having trouble accessing my Facebook account. None of the methods seem to be working for me. The only option that somewhat works is requesting an SMS code to my phone number, but I never receive it. I have tried restarting my phone to see if the message would appear, but it does not. I would appreciate any assistance in resetting my password or any other steps to regain access to my account. Thank you.

Hello, I need assistance with my Facebook account which was hacked last night. My name is Mirsad Culov and I can provide identification to prove ownership. I was using the Omlet Arcade app for streaming when the hackers took over my account. I have screenshots and various proofs confirming that the account is mine. The hacker removed my Gmail address and replaced it with their own, locking me out of my profile. I need help to regain access to my Facebook account. I am willing to provide any necessary documentation to verify my identity. Thank you for your assistance.

I was chatting with my partner on Messenger when suddenly they received a message that it was identified as abusive or spam. This is concerning to me as we were only discussing waiting for an ambulance to pick me up from the hospital. I've had my account for years and it holds precious memories, conversations, and pictures that I don't want to lose. My Facebook name is Karen Inman. I received a code to reset my password, but I can't proceed with the verification since my account has only my old numbers and not my current one. I really need to add my new number to the account but I'm unable to access it for this reason. Any assistance would be greatly appreciated.

I am puzzled by the repeated disabling of my Facebook accounts. After reporting being hacked the first time, subsequent accounts have also been disabled without explanation. Despite several attempts to inquire about this issue, I have not received a response. This has become frustrating as it is impacting my communication with others on Facebook. I implore you to provide me with a clear explanation for the ongoing disabling of my accounts. This is my only means of contact, so your prompt response is greatly appreciated.

I recently got banned from posting on Facebook for a comment I made regarding hate speech on a community post. My comment was taken down, yet the hate speech from another user remained. This situation doesn't seem fair to me. I'm starting to question if Facebook is being discriminatory. I would appreciate it if Facebook could remove the offensive comment and lift the ban on my account, as that would be the right thing to do.

I recently changed jobs and can no longer access the email address associated with my account. I had previously linked it to my Gmail. I am worried about losing 10 years' worth of memories stored in my account. Fortunately, I can still access my account on my phone, and my phone number remains the same. Is it possible to update my email address using the active phone number associated with my account? Additionally, I am unable to recall my password. Could a text message be sent to my registered cell phone to assist in resetting it? Thank you.

I have reached out to my contacts and family asking them to report my account as hacked. I am unable to access it because the hacker added an email similar to mine, "[redacted]", changed the contact phone number, and activated a two-step verification that I did not set up. I have already sent my official identification multiple times. I hope you can assist me, please 🙏🏼. This situation is impacting my businesses greatly, including Jacks Garage, JLU Barbers College Mx, JLU Barbershop Pachuca, QPrime Shop, and my fan page Eder Quiroz. It's affecting sales significantly. I am eagerly awaiting your help. Thank you very much

A few weeks ago, my group was mistakenly blacklisted by you. After appealing, you acknowledged the error and promised to whitelist the group. Even though the group is active again, it does not show up in searches for outsiders, and sharing links results in Facebook restrictions. I am requesting for the group to be fully whitelisted, my account to be released from restrictions, and for the group's functionality to return to normal.

I have requested my contacts and family to report my account as hacked because I cannot access it. The hacker added a similar email "[redacted]," changed the contact phone number, and set up a two-step verification which I did not authorize. I have sent my official identification multiple times. This is impacting my businesses, Jacks Garage, JLU Barbers College Mx, JLU Barbershop Pachuca, QPrime Shop, and my fan page Eder Quiroz, especially in sales. I am eagerly awaiting your help. Thank you so much.

I have been struggling to access my Facebook account after being in prison for 2 years. Unfortunately, my sister, who initially tried to reset my password, has also forgotten it. The phone number linked to the account is no longer in service. I attempted the "Ask Friends for Help" option, but I have not been in touch with those friends for years. Despite sending a picture of my ID and trying the email verification link, I have not been successful in regaining access. It is crucial for me to recover my account as it holds sentimental memories. I am hoping to refresh my friends list to include people I can reach out to for assistance in recovering my account. Your help in resolving this matter would be greatly appreciated. Thank you in advance.

I recently received a call from someone claiming my Facebook account was being misused. The caller provided a code and requested I share it, following which I lost access to my account. The individual changed my phone number and email details. I am unable to regain control, as any verification codes are directed to the imposter. I seek urgent help in resolving this matter.

Dear team, I have already asked my contacts and family members to report my account as hacked, as I am unable to log in. The hacker added an email similar to mine "[redacted]," changed the contact phone number, and set up two-step verification without my consent. I have sent my official identification multiple times and hope you can assist me, please 🙏🏼. Official information: Name: Eder Q. Country: Mexico Real number: [redacted] Email: [redacted] This is affecting my businesses significantly, especially my sales. Your prompt help is greatly appreciated.