Hello. As a non-paid, but authorized agent for a startup venture (Whispering Souls of Wellness, LLC), I attempted to create a Facebook for Business account, so that we might be able to tap the market potential uniquely provided by means of social media and begin to advertise services. While the intent was not to establish a duplicate personal account, Facebook terms of service require the business owner's legal name (Carolee Donaldson) be provided for what I will refer to as the backbone account, from which brand and dedicated business pages can be built upon. Creating the backbone account with the managing principal's name was simple enough, but when I began to construct the brand page, I noticed an unusual lag as well as difficulties encountered whilst updating the "about us" section of the brand page's content. In short order, an automated algorithm had flagged the account, requiring additional verification by supplied by means of inputting a mobile number and another photo of the business owner (she is the real talent behind the brand). After submitting this information and going through the verification process, Facebook's automated system suspended all account access, pending manual review. The suspension has persisted for over a week now, and when attempting to log-in to the brand page, an error message indicates something to the effect of "you can't use Facebook right now." It would seem that the account is now disabled indefinitely and no feedback has been received from Facebook, nor is such expected at this stage. I am not certain if this is due to the fact that the business owner has her own personal page, but allow me to explain the context: for her own privacy, I had intended to have the business Facebook account be completely separate from her personal account (which is intended for friends and family, not customers and the general public). I had believed such to be a legitimate use of the platform and completely allowable, so if there is some method to connect with an actual employee at Facebook, I'm certain that the issue could easily be explained to Facebook's satisfaction, and an amicable resolution quickly reached, but contacting support at Facebook is not without its own unique set of obstacles. If we are eventually directed to start this process over with a new account, that would be completely amenable to us, but I'm concerned that the automated system will simply flag and disable any new account with this prospective re-attempt. Thus, I'd like to ask someone at Facebook how we might be able to recover the brand page and business account, and continue building the profile exactly where we left off. Thank you for your anticipated assistance in this matter.
GetHuman4161269 did not yet indicate what Facebook should do to make this right.