Facebook Customer Service Issues

Archive 1166

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1166. It includes a selection of 20 issue(s) reported December 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently discovered that someone is using my personal photo as their display picture on a fake Facebook account. This individual took the photo from my Instagram, which is concerning since I do not know this person and have never posted this image on Facebook. This misuse of my photo infringes on my copyright and is causing disruptions to my social life. Please take action to block this account promptly.
Reported by GetHuman-maryamri on Friday, December 27, 2019 5:06 PM
I've been locked out, and I'm unsure why. I've become quite upset over Canadian political issues. I may have expressed my views strongly and used strong language. After reading your community security guidelines and discussing with my nephews, I understand the situation. If I can be reconnected, I will be more mindful of my behavior. I unintentionally made multiple accounts through Staples due to confusion, which they were unaware of too. I prefer to use my most recent account only, registered under the email [redacted] Thank you for your assistance.
Reported by GetHuman4160125 on Friday, December 27, 2019 5:18 PM
I opened a Facebook account a few days ago, but it was quickly blocked due to alleged suspicious activity and later disabled. I attempted to verify my identity by submitting a copy of my driver's license through the Facebook platform, but my account remains disabled. I have not been able to utilize the account and am unsure of the reason for this action. I suspect the issue might be related to the email address provided as I tried creating a new account with a different email, only to have it disabled as well. I am puzzled by the situation and would like to know how to reach out to Facebook to inquire about this matter.
Reported by GetHuman4160201 on Friday, December 27, 2019 5:28 PM
Thank you for your help. I am having an issue with my Facebook account being blocked. It's showing a message when I try to log in that it is under review for security reasons. I urgently need access to this account as it contains important business information. Please reopen my account. Thank you. Email: [redacted]
Reported by GetHuman4147856 on Friday, December 27, 2019 5:45 PM
I appreciate the assistance. I've contacted Facebook support regarding my blocked account, but I haven't received any response. When I attempt to log in, I see the message stating that I cannot log in at the moment and that they will get in touch after reviewing it. This account holds crucial business information for me, so I kindly request the account be reopened. Thank you. Email: [redacted] Password: xrm@[redacted]
Reported by GetHuman4147856 on Friday, December 27, 2019 5:54 PM
Hello Facebook team, I am Vinay Sandy. Recently, I received numerous friend requests which I accepted due to my involvement in creating TikTok videos. However, the people who sent me these requests turned out to be individuals who I am not interested in. As a result, I stopped messaging them on Messenger. Subsequently, my Facebook account required me to verify my phone number, which I did with the confirmation code provided. Then, I was prompted to update my identification card, which I also completed. Unfortunately, I received a message stating that my identification card could not be verified. Now, when I try to access my account, I am shown a message indicating that my account has been disabled. Please, I seek your assistance in resolving this matter as I have not engaged in any misconduct. Thank you.
Reported by GetHuman4160553 on Friday, December 27, 2019 6:25 PM
I need help accessing my Facebook account since I forgot my password. I am unable to receive the text code for changing it and don't have access to the requested emails. I've already submitted my ID and a new email but have not received any response in 24 hours. I was told someone would contact me shortly, but that hasn't occurred. I rely on my Facebook account for important programs.
Reported by GetHuman-lifewiel on Friday, December 27, 2019 6:31 PM
My Facebook Messenger and account have been hacked, along with my Twitter, Windows, and Microsoft accounts. The hacker is downloading [redacted] files a day from my tablet. I've tried changing and recovering passwords to no avail, with no help from Facebook support. They request my cell phone number for verification, but I don't have one. I need assistance resolving this issue.
Reported by GetHuman-darleyjo on Friday, December 27, 2019 6:31 PM
I am experiencing issues with my Instagram account. After confirming my email and regaining access to my account, I am unable to edit my profile. Despite trying various solutions like reinstalling the app, resetting the password, and even restoring my phone, the problem persists. I keep receiving the message "we're sorry something went wrong" whenever I attempt to make changes such as updating my profile picture or bio.
Reported by GetHuman4160817 on Friday, December 27, 2019 7:02 PM
I am trying to access my Facebook account using my Samsung Galaxy running on Android ver. 4.4.2, but the security settings can't be modified as I no longer have access to the email linked to my account. If I reset my password, I won't receive the email, risking losing the account. I have a new iPad Air now but can't log in to Facebook because I don't remember my password. I'm hoping there are security questions I can answer to access my account on the iPad. I really don't want to create a new account. Can anyone assist me, please?
Reported by GetHuman-cwarwick on Friday, December 27, 2019 7:26 PM
While chatting with my friends on Facebook, I was abruptly logged out and received a message stating that my account had been disabled. I only used the Facebook Lite app and did not attempt to log in from any other site. I am unsure if this was an error on Facebook's part, but I would appreciate it if this matter could be resolved promptly. Thank you.
Reported by GetHuman4161086 on Friday, December 27, 2019 7:46 PM
My account was unexpectedly disabled, and I had to create a new one. Initially, everything was fine, but now the new account requires mobile verification tied to my old account, [redacted] with phone number [redacted]. I am now [redacted] and unable to use my old number. I just want to use Facebook, and I am not doing anything wrong. Kindly update my email to [redacted] and mobile to [redacted]. Thank you.
Reported by GetHuman-wagster on Friday, December 27, 2019 8:04 PM
Hello. As an authorized agent of Whispering Souls of Wellness, LLC, I tried to create a Facebook Business account to advertise our services. The account creation process with the legal business owner's name, Carolee Donaldson, went smoothly. However, when setting up the brand page, I faced delays and issues updating the "about us" section. After providing additional verification details due to an account flag, Facebook suspended the account pending review. It has been over a week now, and all access is restricted with an error message saying "you can't use Facebook right now." I intended for the business account to remain separate from the owner's personal page for privacy reasons. I hope to resolve this situation with Facebook's assistance to reactivate the account and continue our progress. Thank you for any help you can provide.
Reported by GetHuman4161269 on Friday, December 27, 2019 8:13 PM
I'm facing an issue with Facebook as they're pushing to switch my long-standing profile to a business page. This profile has been around since [redacted], predating Facebook's introduction of organizational pages. It represents an education department within a university, along with its various projects and groups. I'm concerned about what will happen to the existing pages and one group associated with this profile during the conversion. I also have a separate personal Facebook profile that is unrelated to this one they want to transition. How can I ensure that the current pages and entities remain intact when converting to a business page?
Reported by GetHuman-kmjazi on Friday, December 27, 2019 8:20 PM
Recently, after getting a new computer, I faced issues accessing my Facebook account due to a confirmation code and picture request followed by an account review notification. Majority of my app logins are linked to Facebook, including Spotify, which prompted this access attempt. As a long-time Facebook user, this is unfamiliar territory for me. I seek guidance on resolving this matter swiftly to regain access to my account.
Reported by GetHuman-ellalh on Friday, December 27, 2019 8:29 PM
My daughter's Facebook account has been closed multiple times by your company recently, and she is unsure about the reasons behind this action. It is concerning that she has not received any communication explaining the cause of these closures. It seems unjust for your company to act similarly to Craigslist by flagging accounts without providing a clear explanation. Could you kindly reach out to me through Autumn L. Byrd so that we can address and resolve this issue promptly? It is crucial that we resolve this matter without delay. Thank you.
Reported by GetHuman-m_byrd on Friday, December 27, 2019 9:01 PM
I'm having trouble accessing my Facebook account. The phone number linked to my account is no longer active, so I can't receive a code. Additionally, the recovery email displayed is one I changed in March [redacted] and no longer have access to. I'm feeling upset as my Facebook holds sentimental value and important pictures that I don't want to lose. I've tried the verification methods available, but none are applicable to me. Please assist me in regaining access to my account so I can retrieve my valuable photos and information.
Reported by GetHuman4161659 on Friday, December 27, 2019 9:19 PM
I no longer use the email linked to my account and would like to update my username. I updated my email in the settings, but I haven't received the confirmation email from Facebook after waiting for 30 minutes. I verified the correct email and checked all spam folders. I'm reaching out for assistance. Thank you.
Reported by GetHuman-jami_ on Friday, December 27, 2019 9:45 PM
My Facebook account was hacked by someone in India recently. I have submitted a photo of myself to Facebook to regain access. It has been a whole day since I sent the photo. I am eager to reunite with my family and friends on Facebook, so I hope they quickly verify my photo and restore my account. My name is Riley H. I urge Facebook to expedite the process, prosecute the hacker, and grant me access to my account that I've owned since [redacted].
Reported by GetHuman4161776 on Friday, December 27, 2019 9:45 PM
Hello, my name is Kwaku Kyei Baffour, and I am a Senior Digital Media Executive at the largest media group in Ghana, Multimedia Group Limited. I am writing to express my distress and disappointment regarding my Facebook account (Account: Kwaku Kyei Baffour), which was hacked several months ago. Despite numerous attempts to resolve the issue, I have been unsuccessful. Creating a new account has also been challenging. A review of my page or investigation into my profile will show my adherence to Facebook's community guidelines until the hacking incident. I am counting on your support to restore my personal page promptly, as this situation has greatly impacted me. Thank you.
Reported by GetHuman-kwakuky on Friday, December 27, 2019 9:49 PM

Help me with my Facebook issue

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