Hi Facebook Team,*It is WeiJie He here. Couple of days ago, my account was locked when...

GetHuman-awayhe's Recover Disabled Account issue with Facebook from December 2019

Help with my Facebook issue
First: share to improve GetHuman-awayhe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-awayhe may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-awayhe's own words
Hi Facebook Team,*It is WeiJie He here. Couple of days ago, my account was locked when I was chatting with my friends, he asked me for some links about e-commerce, and I did it. Then I was blocked out, and I upload a ID card myself. One day later, my account was completely disabled. I think it was disabled by mistake, I am just using Facebook to talk about e-commerce with someone I know. Please look into my case and give it a reply ASAP, thank you very much*WeiJie He*Regards,

GetHuman-awayhe did not yet indicate what Facebook should do to make this right.

How GetHuman-awayhe fixed the problem

We are waiting for GetHuman-awayhe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman-awayhe
Dec 27th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 235188 others
0 customers following this


GetHuman-awayhe started working on this issue
Dec 27th, 2019 12:48am
GetHuman-awayhe indicated the issue is not fixed yet.
Dec 30th, 2019 12:54am

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians