Hi Facebook Team,*It is WeiJie He here. Couple of days ago, my account was locked when...

GetHuman-awayhe's Recover Disabled Account issue with Facebook from December 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-awayhe's own words
Hi Facebook Team,*It is WeiJie He here. Couple of days ago, my account was locked when I was chatting with my friends, he asked me for some links about e-commerce, and I did it. Then I was blocked out, and I upload a ID card myself. One day later, my account was completely disabled. I think it was disabled by mistake, I am just using Facebook to talk about e-commerce with someone I know. Please look into my case and give it a reply ASAP, thank you very much*WeiJie He*Regards,

GetHuman-awayhe did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-awayhe
Dec 27th, 2019 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 235188 others
0 customers following this

Timeline

GetHuman-awayhe started working on this issue
Dec 27th, 2019 12:48am
GetHuman-awayhe indicated the issue is not fixed yet.
Dec 30th, 2019 12:54am