Facebook Customer Service Issues

Hello, I am experiencing an issue with Messenger. I do not have a Facebook account, only a Messenger account that I created using my phone number. I recently purchased a new phone and tried to log in with my phone number, but the account does not exist. When I attempted to reset the password, it also indicated that the account does not exist. I then created a new Messenger account using the same phone number, hoping it would retrieve my old account, but instead, it just created a new account under my name. I am seeking assistance on how to restore my old account. Thank you for your help.

Dear Facebook Team, I made a mistake when setting up my Facebook account recently, and now my phone number is showing as invalid. However, my number is valid and in use. I would appreciate your assistance in updating my account details to reflect the correct information: Name: Asep Komarudin Email: [redacted] Phone: +62-[redacted]-[redacted] I am willing to delete any duplicate accounts that were created in error. Thank you, Asep Komarudin

I've been involved in a serious car accident a while back. It seems there's an issue with my phone number being accepted by Facebook, and I'm not sure what's happening with my account. Can anyone assist me in resolving this so I can reconnect on the platform? Your help is greatly appreciated as it's essential for me to stay connected during this difficult time. Thank you for your understanding. Sincerely, Lee M.

Hello Facebook team, I believe that there was a mistake with your security system as my Facebook account was disabled without any valid reason. I uploaded my own clear picture and have not used anyone else's identity. I am unable to log in now as it says the account has been disabled. This account is important to me as it contains old and valuable information. I hope this information is sufficient for you to reopen my account promptly. Thank you for your assistance. Name: Dursaa O Abaadir Email: [redacted] Date of Birth: 28/6/[redacted] Phone: [redacted]

Twice in the last two months, my Facebook account has been unexpectedly shut down. Both instances occurred after I made purchases on Facebook Marketplace. The vague explanation I received cited a violation of community standards. My only activity was contacting Marketplace users to buy items they listed. I successfully completed transactions with several users. I was not selling anything on the platform when my accounts were disabled. I lost my original 5-year-old account in November and a newer account in December. I believe I have not violated any rules as I was solely buying items from sellers on FB Marketplace.

Hello, I'm Linda. I purchased an iPad from Kailee Stewart on a marketplace platform. Unfortunately, the device was locked, and she did not provide me with a charger. She claimed to have reset the passcode, but I couldn't use the iPad as intended. I paid $[redacted] for it. Is there a way I can receive a refund from Kailee Stewart? Her address is [redacted] Brandywine in the Oakland Farms subdivision in Springfield, Tennessee.

I am unable to access my Facebook account through my phone, which is my primary way of logging in. Unfortunately, my phone is disabled until a payment is made. The email linked to my Facebook page is no longer valid. I updated it to my current email, but I am still unable to log in as my old email is still associated with my account. I require assistance in regaining access to my Facebook account and resetting my password, as the current password I am entering is not being recognized.

I forgot my password on Facebook. I followed their process and submitted a copy of my driver's license for identity verification. They accepted it, and now my profile/page is visible to others, but I can't access it as my identification hasn't been approved yet. Despite several tries, I never received the text message with the password reset code on my phone. My current page name is Sheryl Lynne Kelley.

I have reached the [redacted] friends limit on my Facebook profile. I wanted to create a page with the name of my profile. I've had this account for about 10 years. I received a verification code on my phone, entered it, then it asked for a picture to confirm and now I'm waiting without being able to stay in touch with my friends and business contacts. Please respond quickly. Thank you.

I was requested to provide an ID for verification purposes, which I did. The email linked to my account is [redacted] It has been more than 2 weeks, and I still cannot access my account. I experienced the loss of my brother in [redacted] and recently my best friend. Both of them are on my friend list, and the messages are very sentimental to me. Kindly unlock my account. My screen name is AGIRLS, which represents my two daughters and myself. I would greatly appreciate your assistance. Thank you.

I was asked on a marketplace if I had certain types of wheels, to which I replied no. The individual then requested my address, to which I did not provide. This person resides in Nevada, while I am located in California, so there was no relevance to sharing my address. Despite my refusal, he persisted in asking for my address and eventually reported me. As a result, I have been suspended from sending messages to others interested in my product and vice versa. I am hoping for assistance in resolving this misunderstanding.

I need to reset my password as I've forgotten it. I entered my phone number for a 6-digit code but haven't received any messages after multiple attempts. The email on my Facebook account is outdated, so that option won't work. My phone number is correct and hasn't changed. I'm trying to log in on my new iPad since I received it for Christmas and downloaded the Facebook app, but I can't sign in without the password. I don't want to create a new account.

Recently, I traveled to another country and used my account without issues until it was suddenly blocked. Unfortunately, I no longer have access to the recovery phone number used to sign up, and the email linked to the account has been inactive for three years, making it impossible to retrieve the password. While I can still log into my account, I believe the block might be due to the change in location. I am seeking guidance on alternative methods to regain access to my account.

Please activate my account immediately. The email linked to the account is timjosephyusuf.com. I am frustrated with the alleged bias and discrimination. I am prepared to take legal action and bring public attention to this matter if my account is not reinstated promptly. Otherwise, I will continue to create new accounts to address what I perceive as racism and discrimination.

I accidentally disabled all three of my Facebook accounts while trying to delete two of them. Unfortunately, I cannot recover the account I wanted to keep, under the name Wanda Bell-Hager-Bridges, where I have had over 2,[redacted] friends for more than 20 years. Being 64 and disabled, I rely on this account to stay in touch with family and childhood friends, as well as for gaming purposes. Despite trying various self-help options and even creating a new account, all my attempts have been disabled. I use Facebook Messenger to communicate urgent situations, such as notifying my husband about medical emergencies. I would greatly appreciate prompt assistance, as I heavily rely on Facebook for communication and entertainment while being homebound. I hope for a resolution soon as I provided three forms of ID to retrieve my account, worried about a potential hack. Please reach out to me via email at [redacted] or [redacted] Thank you for your help. Warm regards, Wanda Bell-Hager-Bridges Shelby, NC

Hello, I received a new iPhone 11 Pro Max as a Christmas gift. I transferred everything from my old iPhone, but I can't log in because I forgot my password. The email linked to my account is an old AOL/AIM one, and it says that the account doesn't exist when I try to access it. My phone number is attached to my Facebook profile, but when I click "forgot password," it doesn't give me the option to receive a text code to my number instead of my email. I'd like to update my email from the old one to my new one, [redacted] Can you please help me? I was thrilled with my gift, and now I can't access Facebook. Thank you, Flavia D.

I listed a breast pump on Facebook Marketplace to sell, but it was rejected for violating their rules, which I am certain it does not. It's just a device to help mothers feed their babies. I have carefully reviewed the policies and don't see a violation. I would appreciate understanding why my listing keeps getting declined.

I solely use Messenger without Facebook. Unfortunately, I can't reset my password due to a loading issue after entering a new one, even after reinstalling the app. I primarily use Messenger on my phone, so computer resetting isn't an option. I've tried multiple networks, ruling out network problems. I would appreciate it if Facebook could assist with resetting it and sending me a link.

Hello Team, I recently discovered that my website, www.Eyecrest.com, has been blocked due to allegedly not meeting community standards. I have been only running a single ad on the site for the past four days, and it was approved by Facebook. I suspect this issue may have been caused by a competitor who is trying to hinder my business. I kindly ask Facebook to investigate this matter and remove the block from my website. The inability to run ads is resulting in significant financial losses for me. Thank you, Kamal Bisht

Hi, I would like to understand the reason behind the block on my account preventing me from sharing or joining other groups that I manage. I have not been involved in any spamming activities. I am an active member of various groups with shared interests, some of which I administrate or moderate, particularly in Aviation and Star Trek groups. I happen to have joined quite a few of them. Kindly consider lifting the block that is currently restricting my account access until March 25. Thank you.