Facebook Customer Service Issues

Archive 1157

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1157. It includes a selection of 20 issue(s) reported December 25, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I encountered an issue with my Facebook account. Yesterday, I received an email regarding my account usage. After changing my password, I received a notification at my linked email address. Today, I am unable to log in as Facebook does not recognize my current email or phone number, suggesting my old email which I cannot access. I cannot sign in as my new password is not being accepted, and I am unable to reset it as my current contact details are not linked to my account anymore. Until yesterday, I could log in without any problems.
Reported by GetHuman4150029 on Wednesday, December 25, 2019 11:30 AM
Hello, I'm having trouble accessing my Facebook account after it was blocked for security reasons. Another user created a new account with the same name as mine (RH Shimul) and reported my account. They took some of my photos from my page and posted them on the new account, then reported mine. When Facebook requested identification verification, I submitted a photo of my ID card, but I'm concerned because the name on my ID card doesn't match my Facebook account name. What should I do if my identity isn't verified? Any suggestions would be greatly appreciated.
Reported by GetHuman4150078 on Wednesday, December 25, 2019 12:06 PM
Hello, I hope you're doing well. My personal account has been disabled for 10 months. I have submitted my ID and birth certificate to Facebook as part of the appeal process to regain access. Despite sending numerous appeals, I have not received any response from Facebook. I kindly request assistance in reviewing my account as there are many important documents stored there. My account username is [redacted] Thank you for your help.
Reported by GetHuman4150114 on Wednesday, December 25, 2019 12:41 PM
Hello, I believe my account was mistakenly disabled due to a breach of community guidelines. When I login through Facebook as “Tialah McLachlan,” I am unable to access my account. I received a code to log into my Instagram, but after inputting the correct code, I was kicked out again. I am unable to remember my password. I have recently contacted companies for online branding and I would greatly appreciate if my account could be reinstated. Email: [redacted] Phone: [redacted]
Reported by GetHuman-tialahro on Wednesday, December 25, 2019 12:41 PM
I am having trouble accessing my account while awaiting a review of additional documents. Your understanding and prompt response are greatly appreciated. I am unsure how to reach Facebook or where to submit a valid ID as each attempt to log in only displays a specific image. I need guidance on where to submit a new valid ID for verification. Your assistance in resolving this matter promptly is crucial as I rely on my account for various purposes.
Reported by GetHuman4150118 on Wednesday, December 25, 2019 12:43 PM
I am unable to access my account while additional documents are being reviewed. I appreciate the patience and look forward to a resolution soon. I am unsure how to contact Facebook or submit a valid ID. When logging in, I only see an image prompt without further guidance. I need assistance on where to send my new valid ID for verification. My account holds crucial documents, and many connected apps are now inaccessible, containing valuable data. I urgently require access to my account and request Facebook to unlock it as soon as possible. I am prepared to provide any necessary documents for verification.
Reported by GetHuman4150118 on Wednesday, December 25, 2019 12:45 PM
I believe my Facebook account has been hacked. When I tried to log in, it prompted me to enter a new password as it said the one I was using was a previous password. I tried the forgotten password option, but the code was not sent to my email. Upon checking, I noticed the first and last letters of my email did not match what I usually use. I attempted to log in using a different device, only to be told that the email address I entered did not match any account. I suspect someone may have changed my email. I kindly request assistance in resolving this issue. Thank you.
Reported by GetHuman-dhawana on Wednesday, December 25, 2019 1:05 PM
A few months ago, my Facebook account was compromised and used to publish non-compliant ads. Upon receiving notifications about these unauthorized posts, I promptly deleted them and changed my password. Despite my efforts, my account got disabled, depriving me of the opportunity to use it for my startup, Blume Apps. Now that I am in need of posting ads for my business, I face the challenge of a disabled ad account. I attempted to create a new one, only to encounter restrictions. It is frustrating that my business is suffering due to the security breach on my account. I advocate for better notification systems to prevent such incidents and urge for more thorough location checks on ad creations to identify suspicious activities. It is unjust that I am penalized for actions beyond my control. I seek assistance in restoring my account and regaining the ability to promote my business effectively.
Reported by GetHuman4150171 on Wednesday, December 25, 2019 1:14 PM
Hello, I am having trouble accessing my account as it is requesting my old Turkish number, which is no longer in use since I have relocated to the United Arab Emirates. As shown in the attachment below, it displays the following: Email: [redacted] I have updated my new number on my Facebook account, which is: [redacted][redacted]. Could you kindly assist in restoring my account, please? If any verification is needed from me, please inform me. Thank you, Fadi Abas
Reported by GetHuman-fadi_aba on Wednesday, December 25, 2019 1:17 PM
Hello there! I've been trying to regain access to my disabled personal account on Facebook for 10 months. I've submitted my ID and birth certificate for the appeal process, but I haven't received any feedback from Facebook. I've sent over [redacted] appeals through the proper channels without any response. I have important documents and information on that account. I appreciate your help in reviewing my situation. Thank you!
Reported by GetHuman4150114 on Wednesday, December 25, 2019 1:27 PM
Hello, I am writing to report that my Facebook account was hacked, and the hacker sent pornography to my friends, resulting in my account being disabled. I kindly request for assistance in recovering my old and main account. The email associated with the account is [redacted] I would appreciate it greatly if my account could be restored. Thank you, Shabeer
Reported by GetHuman4150263 on Wednesday, December 25, 2019 1:57 PM
My Facebook account under the name Aaditya Singh Rajput has been disabled for unknown reasons. I regularly used this account on my phone, but after restarting my phone, I was unable to log back in. Despite trying to recover my account and not receiving the OTP code, I have been unable to regain access. I kindly request your assistance in recovering my account as it is essential to me. I appreciate your understanding of my situation and hope for your help in resolving this issue.
Reported by GetHuman4150357 on Wednesday, December 25, 2019 2:41 PM
My Facebook account linked to [redacted] was hacked, and I'm currently unable to access it. I managed to change the password, but I still can't get into the profile due to security questions, including an old mobile number that I've since changed. I kindly request to have all security questions disabled on my Facebook account so I can log back in using [redacted]
Reported by GetHuman-nyrelle on Wednesday, December 25, 2019 2:48 PM
One of my friends, R.M., is dealing with a hacked Facebook account issue. She is unable to access her account where all her personal information, photos, contacts, and messages are stored. A person named Wil Shafer has taken over her profile picture, and she cannot log in to address the situation. Despite trying to contact Facebook for help, she can't report the hack since she can't access her account. Although she has created a new account, the hacker continues to use her old account, impersonating her unfairly. According to her, she has no connection with this individual. Any advice on how she can regain control of her account would be greatly appreciated.
Reported by GetHuman-charaes on Wednesday, December 25, 2019 3:00 PM
I have been bombarded with emails and text messages about password changes on my accounts like Snapchat, Instagram, and Facebook. Somehow, my email was removed from my Instagram account. I did not initiate these changes and do not share my passwords. This may be linked to my ex-partner's actions.
Reported by GetHuman4150503 on Wednesday, December 25, 2019 3:38 PM
I recently got a new phone and am having trouble logging into my Facebook account because my registered phone number no longer exists and my email has been deleted. The email I used to register was [redacted], which is no longer active. I would appreciate any help in resolving this issue. Below is an alternative email where you can contact me regarding this matter. Thank you.
Reported by GetHuman4150550 on Wednesday, December 25, 2019 3:55 PM
My Facebook name is 'Isi Junior.' I manage a Facebook page called 'Savage City' that I want to rebrand as 'WealthPawa.' I'm unable to locate the option to change the page's name and username. I'm concerned about the approval process, so I kindly request that the page be renamed to 'WealthPawa,' which aligns with my business website. This change will enable me to begin advertising promptly. Thank you for your assistance. Facebook name: 'Isi Junior' Page name: 'Savage City' Facebook phone number: +[redacted][redacted]
Reported by GetHuman-isiiregb on Wednesday, December 25, 2019 4:49 PM
I am a mature Black lady living in the Old Town area looking for a companion to go out dancing, have dinner, or enjoy the lake. I am hesitant about using dating services due to privacy concerns and prefer to connect with a gentleman locally. I appreciate the help with my account password earlier. Happy Holidays!
Reported by GetHuman-tjtros on Wednesday, December 25, 2019 5:13 PM
I've tried reaching out to MatK@fb, but I haven't received a response regarding my issue. I've been blocked on Instagram from engaging in basic activities like liking, posting, or following due to an alleged violation of their policies on purchasing followers or likes. I have never engaged in such activities and believe this block is a mistake. I kindly request to have my account, gottobefabdesignsbymarquito2, unblocked as soon as possible.
Reported by GetHuman4150797 on Wednesday, December 25, 2019 5:27 PM
I'm having trouble accessing my Facebook account while abroad because I can't receive the confirmation code on my phone number. I attempted to reset my password via email, but I still need to verify with my phone number. I've tried roaming and using iMessage, but no luck. Seeking assistance with resolving this issue. Thank you.
Reported by GetHuman4150822 on Wednesday, December 25, 2019 5:35 PM

Help me with my Facebook issue

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