Facebook Customer Service Issues

Archive 1155

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1155. It includes a selection of 20 issue(s) reported December 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been removed from Facebook. Previously, I had an account under Sandra Bradley, and now I am only allowed to use the account under Sandra Wilson. I have experienced the loss of my son, and I have many friends and poems in memory of him on the Sandra Bradley account. My husband passed away three years ago on December 11th, and I couldn't access my account to communicate anything. Now, during the holiday season, I am unable to use Messenger. If I send friend requests from the Sandra Wilson account to my friends, they might decline, suspecting that the account has been hacked. This situation doesn't seem fair to me.
Reported by GetHuman4148466 on вторник, 24 декабря 2019 г., 20:44
I have an Instagram account named @perfically with 35k followers. My email address [redacted] and phone number +[redacted]23 are linked to the account. I no longer have access to my original phone number but have authorized my current number and email on the account. When attempting to log in, I am unable to do so and am prompted to verify my phone number and email. Can you advise me on how to recover access to my account? Thank you, Demi
Reported by GetHuman-ashersco on вторник, 24 декабря 2019 г., 20:55
I bought a pair of shoes from a Facebook ad and got an email confirmation from the company. They said the shoes would be shipped in 10 days. After that period passed, I tried emailing them three times but got no response. I've informed my credit union, and they are looking into it. I'm wondering if Facebook checks these companies before allowing them to advertise. Thank you.
Reported by GetHuman4148527 on вторник, 24 декабря 2019 г., 21:08
I'm having trouble accessing my Facebook account under the name Tammyjo Drew-Rammoser. The platform sent a verification code to my old email at [redacted], but I can no longer access that account. Additionally, Facebook doesn't recognize my cell phone number, [redacted]. I would like to update my account to use my new email address, [redacted], and my correct cell phone number, [redacted]. Please send the access code to my new email and cell phone so I can regain access to my account. Thank you.
Reported by GetHuman-tjrammos on вторник, 24 декабря 2019 г., 21:51
I mistakenly shared my Facebook details with someone who pretended to be my friend. This person has taken control of my account, changed the password, and is using it to scam my friends. I am unable to access my account and need assistance to stop this fraudster's activities. I urgently need help to regain access and prevent further damage to my reputation. Thank you.
Reported by GetHuman-nwonumer on вторник, 24 декабря 2019 г., 21:55
I have been using Facebook for over a decade now, almost since [redacted]. A few days ago, I mistakenly sent a video during a video chat with my cousin that violates Facebook's rules. I admit I deserve a penalty, but a permanent ban is too severe. Losing access to my account means losing all my memories and connections with school friends, family, and colleagues built over more than 10 years. I am human and errors happen. I am pleading for a review of my case and request for the ban to be lifted. I am extremely frustrated and find it hard to cope without my account. Please assist me. My Facebook email is [redacted], and my name on Facebook is Ibrahim Alhawadi.
Reported by GetHuman-alhawadi on вторник, 24 декабря 2019 г., 21:55
I just bought a new phone today and set it up. I created a new Facebook account and... Facebook is now threatening to take over my Facebook marketplace for selling PS*. They... I haven't used my account in a while, so after reactivating my account for some unknown... My identity has been disabled. How can this be resolved? They say I can't post and have restricted me from posting when sending my gaming live streams... Someone is harassing me in their posts. I tried reporting the posts, but Facebook denied... My Facebook account has been locked pending photo verification. I did this hours ago... I haven't used my account in a while. After "reactivating" my account for some unknown reason... Hi there, My personal account was mistakenly disabled without any warning, after that...
Reported by GetHuman4140501 on вторник, 24 декабря 2019 г., 22:03
Hello! I'm currently facing a significant issue! I've been trying to recover my Facebook password since this morning and have contacted Microsoft for assistance. However, Facebook keeps sending a password reset to an email address I last used in [redacted], which is linked to my Facebook account. I urgently need access to my Facebook account to retrieve the code for my email account where important emails and codes are stored. It's crucial for me to retrieve two emails from a doctor I used to communicate with back then. Despite my efforts, Microsoft has been unable to provide the necessary help, and time is of the essence as I'm currently in the hospital awaiting an operation in two days.
Reported by GetHuman-mpoufoun on вторник, 24 декабря 2019 г., 22:26
I urgently need help! On Saturday evening, my Facebook account was hacked after receiving an email about a password change I didn’t request. Despite informing Facebook, I found unknown people on my friends' list and later both my Facebook and Instagram accounts got disabled around 1 am due to alleged violations. I've used these platforms for 10 and 5 years, storing precious memories and connecting with people globally. I feel violated and unsupported as I've been wrongly accused of actions on my account that I didn't commit, and now I fear for my privacy. Despite trying to create a new account, Facebook seems to have banned me without clarification. I've appealed through the form, but Facebook remains adamant about the violations. I just want my voice to be heard and for this situation to be resolved fairly.
Reported by GetHuman4148745 on вторник, 24 декабря 2019 г., 22:40
We recently took over Teriyaki Station in Folsom, CA and made a new Facebook page named "Teriyaki Station Atbp." Unfortunately, the previous owners are unable to access the original page, "Teriyaki Station," causing confusion for our customers and diverting traffic from our new page. Is there a way to merge these two pages or have the old one deleted? Thank you.
Reported by GetHuman-tkdeocam on вторник, 24 декабря 2019 г., 22:57
I was asked to reset my password on Facebook. After doing so, my account was permanently disabled for reasons unknown to me. This is concerning as my PUBG account, where I have made significant in-app purchases, is linked to my Facebook account. I have all the proof of purchases available. Despite providing my ID proof to Facebook through the Help Center, they informed me that my account remains permanently disabled. I am seeking assistance in recovering my account. Thank you for your help.
Reported by GetHuman-penshen on вторник, 24 декабря 2019 г., 23:56
I'm unable to access my Facebook account, Jacqueline D Dubreuil, along with my page "HER Journey" because my phone is broken. I attempted to access it on my tablet, but I keep getting a code sent to my email, [redacted], to reset my password. However, after resetting the password, it sends a login code to my deactivated phone number, [redacted], as I am waiting for a new phone. I've tried verifying my identity with my driver's license but it's not working. I have a temporary number, [redacted], to reach me or you can email me at [redacted]
Reported by GetHuman4148901 on среда, 25 декабря 2019 г., 0:05
My boyfriend's account has been compromised by his sister while he is in prison. The phone used for the account is now with me, and I have all the necessary information such as his original email, phone number, and password. I can also verify his friends, full name, photos, and past posts. I have alerted our friends to report the account as hacked. Please assist. Contact me at [redacted] or [redacted]
Reported by GetHuman4149014 on среда, 25 декабря 2019 г., 1:19
Dear Sir/Madam, I am Thamizharasan. Two days ago, my brother used my Facebook account to access the PUBG mobile app. He made some purchases through links from another PUBG account. After clicking the link, a message appeared saying the items would be sent to his PUBG email address within 24 hours. I am now unable to log in to my Facebook account. I need help to regain access to my account. The username for the account is [redacted] Thank you.
Reported by GetHuman4149090 on среда, 25 декабря 2019 г., 2:07
I recently changed my phone and phone number, and I forgot my Facebook password when trying to log in with my new phone. I successfully reset it with my email, but I am unable to access my account as Facebook keeps requesting a code sent to my old phone number that I no longer have. I have been sending pictures of myself with the handwritten code as requested, but it does not seem to be sufficient. I kindly request access to my account before Christmas. Thank you.
Reported by GetHuman4149151 on среда, 25 декабря 2019 г., 2:42
My account is disabled even though I uploaded my Indian Aadhar ID card. I initially signed up with [redacted] and later changed it to [redacted] due to a SIM card swap. I managed to recover and verify the new number. I created a business page called Crowny Trendz for my business, Zohra Sheikh, using that Facebook account. This page is crucial for my business. My date of birth is 13/09/[redacted], but I haven't uploaded pictures on Facebook for security reasons. Instead, I verified my identity using my Indian government ID to prove it's not fake. I haven't used abusive language towards anyone. I kindly request assistance in restoring my disabled account. Thank you for your help.
Reported by GetHuman4149276 on среда, 25 декабря 2019 г., 3:58
After uploading my government of India ID, my Facebook account has been disabled. I am unsure why this happened as there are no issues with authenticity. I have strong evidence stored privately on my account, but I refrained from posting photos of myself for security reasons. I go by the name Zohra Sheikh and have a business page named Crowny Trendz. I have not engaged in any abusive language that could warrant a disabled account. I initially created my account with the number ending in [redacted] and later changed it to [redacted] due to a SIM card swap. My date of birth is 13/09/[redacted], and I have attended various schools including Vijaya College in Bangalore and Maharishi Vidya Mandir in Hosur. I also studied at Kenmore High School. My job status on the account was listed as "not yet working." I have linked my page to Instagram, WhatsApp, and other apps for validation. Additionally, I am in a single relationship.
Reported by GetHuman4149276 on среда, 25 декабря 2019 г., 4:14
My Facebook account got hacked recently. The hacker, who might be a bot, sent out many friend requests to unknown people. This makes it difficult to recover my account by identifying friends. Moreover, the hacker added their email to my account. Although Facebook indicates there are two emails linked to my hacked account, when I try to request a recovery code, only the hacker's email shows up as an option.
Reported by GetHuman4149309 on среда, 25 декабря 2019 г., 4:21
I am trying to log into my Facebook account on a new device. It is asking me to generate a code from my authentication app, but I do not have one set up with Facebook. When I tried the "resend code" option, I did not receive the SMS even though my phone number is correct on my account. I attempted to get help by choosing the option for taking a photo of myself with a handwritten code, but after I submitted the photo, it said the link may be broken or the page removed. I am unsure of the next steps to take.
Reported by GetHuman4149368 on среда, 25 декабря 2019 г., 4:48
I urgently need assistance. Someone using the name /obonty.janat contacted me regarding sexual content. They now have my photos and videos. They are threatening to share them with my friends unless I pay them. My friends are also being contacted. This is causing me distress. The fake ID needs to be deactivated promptly. Please help me prevent this situation before it escalates further. Fake ID: /obonty.janat Phone: +[redacted][redacted] Email: [redacted]
Reported by GetHuman-mdhkabir on среда, 25 декабря 2019 г., 5:20

Help me with my Facebook issue

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